Tracy Lemay Email and Phone Number

Self-Starting, innovative, results driven, Collections Professional with extensive experience working in the Collections field. Unique experience from the Collection Agency, Attorneys Firm and Client aspect. Skilled in working cross functionally within organizations. Proven track record of department creation in turn developing process improvements that reduce collections costs and raise collections income. Experienced supervisor who can cultivate an environment which enables direct reports to be successful and contribute to meeting the company’s overall goals and objectives. Outstanding Customer Service Skills.SKILLS HIGHLIGHTSAttorney Debt Collections Collection Agency ExperienceSOP (Statement of Procedure) Documentation Metrics Reporting Process and Program Implementation and Improvement Word / Excel / PowerPointThird Party Vendor Management Reputation Management Associate Development and Supervision Account Auditing Collection Agency and Property Management Software Skills Dispute ResolutionMulti Family and Commercial Real Estate Compliance