Retired
Self-Employed
AeroLeads people directory · profile
Tracy Lerma Email & Phone Number
Retired
at
Self-employed
2 work emails found
@intacct.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Retired
Location
San Jose, California, United States
Company size
Who is Tracy Lerma? Overview
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Quick answer
Tracy Lerma is listed as Retired at Self-employed, a with 856 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at intacct.com and a matched LinkedIn profile for Tracy Lerma.
Tracy Lerma previously worked as Senior Director of Content Experience at Sage Intacct, Inc. and Senior Documentation Manager at Sage Intacct, Inc.. Tracy Lerma holds B.A., English from California Polytechnic State University-San Luis Obispo.
Company email context
Email format at Self-employed
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*@intacct.com
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Profile bio
About Tracy Lerma
Experienced documentation leader with a passion for making customers successful throughout their journey. Known for customer-focused and data-driven design, strategic thinking, excellence in hiring and team building, and for creating truly usable content that aligns with customer, product, and organizational objectives.
Listed skills include Content Management, Technical Documentation, Editing, Content Development, and 15 others.
Current workplace
Tracy Lerma's current company
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Self-Employed
11 roles · 36 years
Tracy Lerma work experience
A career timeline built from the work history available for this profile.
Senior Director Of Content Experience
Current
Mar 2023 - Present
Senior Documentation Manager
CurrentMade product help the go-to resource for internal and external customers, with a satisfaction rate of 70% and usage exceeding 1 million page views per quarter. Highlights include introducing a new information architecture (backed by card sorting and other user testing), integrating a new search engine that dramatically improved the search results, and driving projects that bring onboarding and learning into the product.
Aug 2016 - Present
Director Of Documentation
Current
Jan 2014 - Present
Help Content Team Lead
CurrentAs senior writer, I specialized in financial reporting and core accounting. In addition to creating help, release notes, and in-product messages, I helped pioneer the process and technology for field help and in-product notifications that can be implemented by writers without developer assistance.
Sep 2011 - Present
Director Of Documentation
Grew the content team from 3 to 20, creating high-performing content teams that drive content development, design/experience, operations, standards, and localization. Responsible for all externally-facing documentation and messaging, across end-user and developer documentation. Known for a "customer first" mentality that focuses on projects that increase the helpfulness, usability, and consumability of content.
2018 - Nov 2023
Content Strategist (Consultant)
Lead writer and content strategist for Customer Support ("Contact Us") area of eBay. Responsible for helping eBay users resolve problems on their own by surfacing relevant, solutions-oriented content.
Jun 2008 - Feb 2011
Help Writer (Consultant)
Created and updated help content for small-business accounting software. Developed full range of user assistance, including context-sensitive help and user interface text.Analyzed customer feedback and site metrics, making targeted changes to improve success of content, context-sensitive UI, and search. Presented research results to content team.
2003 - 2007
~4 yrs
1997 - 2001
~4 yrs
Senior Technical Writer
Global Village
Developed printed guides for fax/modem software, file transfer utilities, and other communications programs.
1994 - 1997
~3 yrs
Technical Writer
Aci
Wrote and edited guides for 4D, a development environment for relational databases.
1991 - 1994
~3 yrs
Team & coworkers
Colleagues at Self-employed
Other employees you can reach at sageintacct.com. View company contacts for 856 employees →
VL
Vlad Losev
Colleague at Self-EmployedDublin, California, United States
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VK
Vinay K M
Colleague at Self-EmployedBengaluru, Karnataka, India
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KA
Krishan Agarwal
Colleague at Self-EmployedBengaluru, Karnataka, India
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GG
Ganesh Goenka
Colleague at Self-EmployedBengaluru, Karnataka, India
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TG
Tristan Gonzales
Colleague at Self-EmployedSan Jose, California, United States
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CC
Cameron Curles
Colleague at Self-EmployedAthens, Georgia, United States
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LZ
Lingyun Zhou
Colleague at Self-EmployedSan Francisco, California, United States
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AP
Alexandru Pop
Colleague at Self-EmployedCluj-Napoca, Cluj, Romania
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TR
Tony Rose
Colleague at Self-EmployedLos Gatos, California, United States
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GF
Garrett Fan
Colleague at Self-EmployedPacifica, California, United States
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Vlad Losev
Colleague at Self-EmployedDublin, California, United States
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VK
Vinay K M
Colleague at Self-EmployedBengaluru, Karnataka, India
View →
KA
Krishan Agarwal
Colleague at Self-EmployedBengaluru, Karnataka, India
View →
GG
Ganesh Goenka
Colleague at Self-EmployedBengaluru, Karnataka, India
View →
TG
Tristan Gonzales
Colleague at Self-EmployedSan Jose, California, United States
View →
CC
Cameron Curles
Colleague at Self-EmployedAthens, Georgia, United States
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LZ
Lingyun Zhou
Colleague at Self-EmployedSan Francisco, California, United States
View →
AP
Alexandru Pop
Colleague at Self-EmployedCluj-Napoca, Cluj, Romania
View →
TR
Tony Rose
Colleague at Self-EmployedLos Gatos, California, United States
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GF
Garrett Fan
Colleague at Self-EmployedPacifica, California, United States
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2 education records
Tracy Lerma education
B.A., English
Certificate In Managing Technical Publications
Uc Santa Cruz Extension Center
FAQ
Frequently asked questions about Tracy Lerma
Quick answers generated from the profile data available on this page.
What company does Tracy Lerma work for?
Tracy Lerma works for Self-employed.
What is Tracy Lerma's role at Self-employed?
Tracy Lerma is listed as Retired at Self-employed.
What is Tracy Lerma's email address?
AeroLeads has found 2 work email signals at @intacct.com for Tracy Lerma at Self-employed.
Where is Tracy Lerma based?
Tracy Lerma is based in San Jose, California, United States while working with Self-employed.
What companies has Tracy Lerma worked for?
Tracy Lerma has worked for Self-Employed, Sage Intacct, Inc., Ebay, Intuit, and Global Village.
Who are Tracy Lerma's colleagues at Self-employed?
Tracy Lerma's colleagues at Self-employed include Vlad Losev, Vinay K M, Krishan Agarwal, Ganesh Goenka, and Tristan Gonzales.
How can I contact Tracy Lerma?
You can use AeroLeads to view verified contact signals for Tracy Lerma at Self-employed, including work email, phone, and LinkedIn data when available.
What schools did Tracy Lerma attend?
Tracy Lerma holds B.A., English from California Polytechnic State University-San Luis Obispo.
What skills is Tracy Lerma known for?
Tracy Lerma is listed with skills including Content Management, Technical Documentation, Editing, Content Development, Technical Writing, Web Analytics, Information Architecture, and Content Strategy.
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