Tracy Lerma
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Tracy Lerma Email & Phone Number

Retired at Self-employed
Location: San Jose, California, United States 11 work roles 2 schools
2 work emails found @intacct.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email t****@intacct.com
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Current company
Self-employed
Role
Retired
Location
San Jose, California, United States
Company size
856 employees

Who is Tracy Lerma? Overview

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Quick answer

Tracy Lerma is listed as Retired at Self-employed, a company with 856 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at intacct.com and a matched LinkedIn profile for Tracy Lerma.

Tracy Lerma previously worked as Senior Director of Content Experience at Sage Intacct, Inc. and Senior Documentation Manager at Sage Intacct, Inc.. Tracy Lerma holds B.A., English from California Polytechnic State University-San Luis Obispo.

Company email context

Email format at Self-employed

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*@intacct.com
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Profile bio

About Tracy Lerma

Experienced documentation leader with a passion for making customers successful throughout their journey. Known for customer-focused and data-driven design, strategic thinking, excellence in hiring and team building, and for creating truly usable content that aligns with customer, product, and organizational objectives.

Listed skills include Content Management, Technical Documentation, Editing, Content Development, and 15 others.

Current workplace

Tracy Lerma's current company

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Self-employed
Self-Employed
Retired
San Jose, CA, US
Website
sageintacct.com
Employees
856
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11 roles · 35 years

Tracy Lerma work experience

A career timeline built from the work history available for this profile.

Retired

Self-Employed

San Jose, CA, US

Senior Director Of Content Experience

Current
Sage Intacct, Inc.

San Jose, California, United States

Mar 2023 - Present

Senior Documentation Manager

Current
Sage Intacct, Inc.

San Jose, California

Made product help the go-to resource for internal and external customers, with a satisfaction rate of 70% and usage exceeding 1 million page views per quarter. Highlights include introducing a new information architecture (backed by card sorting and other user testing), integrating a new search engine that dramatically improved the search results, and.

Aug 2016 - Present

Help Content Team Lead

Current
Sage Intacct, Inc.

San Jose, CA

As senior writer, I specialized in financial reporting and core accounting. In addition to creating help, release notes, and in-product messages, I helped pioneer the process and technology for field help and in-product notifications that can be implemented by writers without developer assistance.

Sep 2011 - Present

Director Of Documentation

Sage Intacct, Inc.

San Jose, California, United States

Grew the content team from 3 to 20, creating high-performing content teams that drive content development, design/experience, operations, standards, and localization. Responsible for all externally-facing documentation and messaging, across end-user and developer documentation. Known for a "customer first" mentality that focuses on projects that increase.

2018 - Nov 2023

Content Strategist (Consultant)

Ebay

San Jose, CA

Lead writer and content strategist for Customer Support ("Contact Us") area of eBay. Responsible for helping eBay users resolve problems on their own by surfacing relevant, solutions-oriented content.

Jun 2008 - Feb 2011

Help Writer (Consultant)

Intuit

Mountain View, CA

Created and updated help content for small-business accounting software. Developed full range of user assistance, including context-sensitive help and user interface text.Analyzed customer feedback and site metrics, making targeted changes to improve success of content, context-sensitive UI, and search. Presented research results to content team.

2003 - 2007 ~4 yrs

Senior Technical Writer

Intuit

Mountain View, CA

Senior writer and help technical lead for QuickBooks.

1997 - 2001 ~4 yrs

Senior Technical Writer

Global Village

Sunnyvale, CA

Developed printed guides for fax/modem software, file transfer utilities, and other communications programs.

1994 - 1997 ~3 yrs

Technical Writer

Aci

Cupertino, CA

Wrote and edited guides for 4D, a development environment for relational databases.

1991 - 1994 ~3 yrs
Team & coworkers

Colleagues at Self-employed

Other employees you can reach at sageintacct.com. View company contacts for 856 employees →

IR Ionut Rotariu Ionut Rotariu Colleague at Self-EmployedBucharest Metropolitan Area, Romania View → DM David Measkit David Measkit Colleague at Self-EmployedSan Jose, California, United States, United States View → HG Hemaprakruthi G Hemaprakruthi G Colleague at Self-EmployedBengaluru, Karnataka, India, India View → NG Nivedhitha Ganesan Nivedhitha Ganesan Colleague at Self-EmployedBengaluru, Karnataka, India, India View → DN Diana Nikky Diana Nikky Colleague at Self-EmployedBengaluru, Karnataka, India, India View → CK Caitlyn Kelsey Caitlyn Kelsey Colleague at Self-EmployedSan Lorenzo, California, United States, United States View → CE Cameron Ewen Cameron Ewen Colleague at Self-EmployedNewcastle Upon Tyne, England, United Kingdom, United Kingdom View → RK Rajesh K Rajesh K Colleague at Self-EmployedHyderabad, Telangana, India, India View → OM Ovidiu Meghesan Ovidiu Meghesan Colleague at Self-EmployedCluj-Napoca, Cluj, Romania, Romania View → MK Megan Khumalo Megan Khumalo Colleague at Self-EmployedCity Of Johannesburg, Gauteng, South Africa, South Africa View →
2 education records

Tracy Lerma education

Certificate In Managing Technical Publications

Uc Santa Cruz Extension Center
FAQ

Frequently asked questions about Tracy Lerma

Quick answers generated from the profile data available on this page.

What company does Tracy Lerma work for?

Tracy Lerma works for Self-employed.

What is Tracy Lerma's role at Self-employed?

Tracy Lerma is listed as Retired at Self-employed.

What is Tracy Lerma's email address?

AeroLeads has found 2 work email signals at @intacct.com for Tracy Lerma at Self-employed.

Where is Tracy Lerma based?

Tracy Lerma is based in San Jose, California, United States while working with Self-employed.

What companies has Tracy Lerma worked for?

Tracy Lerma has worked for Self-Employed, Sage Intacct, Inc., Ebay, Intuit, and Global Village.

Who are Tracy Lerma's colleagues at Self-employed?

Tracy Lerma's colleagues at Self-employed include Ionut Rotariu, David Measkit, Hemaprakruthi G, Nivedhitha Ganesan, and Diana Nikky.

How can I contact Tracy Lerma?

You can use AeroLeads to view verified contact signals for Tracy Lerma at Self-employed, including work email, phone, and LinkedIn data when available.

What schools did Tracy Lerma attend?

Tracy Lerma holds B.A., English from California Polytechnic State University-San Luis Obispo.

What skills is Tracy Lerma known for?

Tracy Lerma is listed with skills including Content Management, Technical Documentation, Editing, Content Development, Technical Writing, Web Analytics, Information Architecture, and Content Strategy.

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