Tracy Matthews Email & Phone Number

Victoria, Mn, Us

Eden Prairie, Minnesota, United States

Creating programs and experiences that help team members across all Shutterfly brands see how their work impacts the big picture, how their work is valued, and why their work matters, resulting in increased engagement, satisfaction, and performance.

Eden Prairie, Mn

Manages Operations Learning and Development for all Lifetouch business units including: Schools, Preschools, and Studios. Consults with business leaders to assess evolving training needs and leads the Learning & Development team's efforts to create virtual and classroom curriculum, along with comprehensive support materials. Evaluates programs for ongoing effectiveness and adjusts as needed.

Eden Prairie, Mn

- Manages Operations training for Lifetouch Schools. Consults with clients to assess evolving training needs, creates classroom and webcast curriculum, and maintains comprehensive materials including: user guides, trainer tools, quick reference guides, intranet, and all other supporting materials required for field training and task execution. Evaluates programs for ongoing effectiveness and adjusts as needed.- Managed new system rollouts (Account Manager, Picture Day Scheduling, Commission Manager, PhotoShare, Job Entry, Appointment Scheduling); designed and developed classroom curriculum, easy to understand job aids, and webcasts addressing complex topics for a nation-wide audience with survey results exceeding client expectations. - Transformed the Seasonal Readiness training development process with key business partners, leading to better partner agreement around processes and messaging, and creating more effective training sessions and results. - Designed, developed, and managed the training program for a company-wide migration to Google Business Apps. Assembled and trained a team of 16 team members to support the rollout. - Developed and facilitated leadership training for Field and Home Office team members addressing: Leading through Change, Building and Maintaining Personal Credibility, Building Remote Partnerships, Adult Learning, etc.- Facilitated Achieve Global courses addressing a wide range of leadership and soft skill topics.

Minneapolis, Mn

Led training projects with major company impact, ensuring the right partners were involved and engaged at the right level. Coordinated delivery and implementation strategies for new and existing programs, partnering with client groups, field partners, Communications, Safety and Risk, and Human Resources:- Developed and implemented a blended-solution training package that contributed to an $11.5M transportation savings during the first two quarters from release.- Partnered with off-shore resources to create an innovative, Leadership Award winning online learning simulation.- Pioneered a more cost-effective and flexible in-house video solution for Organizational Effectiveness, addressing Team Survey result needs, eliminating the need and associated expense of providing high-powered computers for each team member, and improving productivity and deliverable quality.- Managed the rollout of new radio-frequency (RF) units and software, exceeding project goals and expectations.- Developed portions of a highly-automated building-wide distribution solution training program, contributing to a smooth transition from vendor to building management of the system.- Designed cross-department training for the Secure In-Stock project, resulting in a shortage improvement of $1.5M.

Greater Minneapolis-St. Paul Area

- Coordinated and facilitated security electronics product training in retail stores and corporate environments, focusing on hard and soft skills. Extensive experience presenting to large groups.- Developed and implemented complex, multi-faceted end-user training curriculum for key national accounts.- Managed large-scale training initiatives for national retailers, including: Target, Best Buy, and Gap Brands. - Educated and updated the national ADT training team and maintained the training intranet web site.- Managed the redesign of the ADT retail training intranet website, facilitating execution by IT partners.

Bloomington, Mn

Assistant Sales Manager - Recruited, hired and trained new Account Executives.Government Project Coordinator - Managed the federal government training program including: contractual agreements, assessment of agency needs, creation of customized courses, and training delivery.Senior Computer Software Trainer - Provided high quality, hands-on computer software instruction for Twin Cities area corporations.

St. Paul, Mn

- Coordinated and delivered sales product training to national consumer electronics accounts.- Managed the development of training and marketing materials for new retail sales associates.- Coordinated communications between affiliate corporations and sales agents for training purposes. - Developed product knowledge training for internal and field sales force, manufacturers, and distributors.