As a Customer Success Manager at e-Builder, I work closely with a large portfolio of our enterprise clients to help maximize their success while identifying and mitigating any risks. My passion, expertise and focus results in client satisfaction, renewals, client advocacy, and expansion.

With the merger of Ultimate and Kronos and becoming UKG, I have continued in a management role. I have a people service mentality. I ensure the success of the team through KPI's, coaching, and development. Identifying areas of growth for individuals as well as the team. Maintaining awareness of the big picture and how myself and my team fit into it. Making well rounded thoughtful decisions and using creative problem solving is a strength of mine. Pull reporting, forecast, analyze and share data with leadership ensuing they have data needed for strategic priorities. Serve as an escalation point for issues that impact the customers success and utilization of the products. Advocate for customer needs cross-departmentally.

As a People Success Manager I have people service mentality. I ensure the success of the team through KPI's, coaching, and development. Identifying areas of growth for individuals as well as the team. Maintaining awareness of the big picture and how myself and my team fit into it. Making well rounded thoughtful decisions and using creative problem solving. Pull reporting, forecast, analyze and share data with leadership ensuing they have data needed for strategic priorities. Serve as an escalation point for issues that impact the customers success and utilization of the products. Advocate for customer needs cross-departmentally.

In the Team Lead position for the Talent Support Team I assisted the team with Recruiting, Onboarding, and Performance Management products. Ensuring the success of the team by monitoring dat to day activities and assisting where needed. Mentor and coach Support Specialist on customer service and processes and procedures. Created training plans, coordinate training, and train new hires ensuring their success. Subject matter expert resource, evaluating and troubleshooting difficult issues and aiding in knowledge transfer. Effectively communicate to assist with sensitive, critical, and challenging issue with the team, customers, and leadership.

In Solutions I acted as a middle man between the development and Talent Support Team supporting the Recruiting, Onboarding, and Performance Management products. Developed processes and procedures to standardize information going to development on elevations documents. Therefore creating efficiency for support while giving development the necessary information needed to resolve an issue. Provided analysis and possible root cause documentation to development to assist with quicker resolution of issues. Identify trends and communicate with development and support team. Collaborated with development to troubleshoot, test, and resolve issues escalated. Participated in war rooms for high impact issues, managed cases, and communication with customers, as well as support and leadership. Identified issues enabling development to make improvements to product.

Supported the Recruiting, Onboarding, and Performance Management modules. Built relationships with customers to better understand their needs in order to give more personalized support. Analyze business needs to recommend adjustments to benefit their processes and procedures. Identify issues in the modules or environment, document, and elevate to development.

At 3Cinteractive we had a small HR Team so I assisted in all areas of HR, with the exception of Payroll. Worked to implement the Applicant Tracking System (ATS). Managed ATS and full recruiting responsibilities. Managed the Onboarding process, creating fillable documents and making the process electronic. Maintained employee personal files. Managed time-off policies and approvals. Worked with benefit broker and assisted with open enrollment process. Administered health benefits including medical, dental, vision, flexible spending, 401k, and COBRA. Reconciled benefit billing to ensure accuracy. Troubleshoot and resolve team member issues. participated in the planning and carrying out of group terminations. Shared responsibility in creating and carrying out of various department processes and procedures. Managed the front desk, as well as other related responsibilities. Maintained security badge system, process, and creation of badges for employees. Responsible for creation and updating of the two department intranet pages, one for HR department purposes and another for employee use. Created email signatures for new employees. Assist Facilities Manager; communication between office and building management, ordering of kitchen supplies, tracking of meals prepared eaten, and ordering of monthly pizza & cake day.

Began my career at TOUSA in the finance department fully responsible for accounts payable. That lead me to working in the IT Department where I managed the technology billing, ensuring it was in accordance with contracts. Provided billing analysis, saving the company an average of $25,000 per month on wireless expenses. Managed the Telecom Revenue Generation program with revenue of approximately $15,000 to $20,000 per month. I began to get involved in other aspects of the IT Department, such as troubleshooting, maintaining, and performing administration of Cisco Call Manager VoIP Technologies. Resolving data network issues, including response time issues, misrouting data and general maintenance. Responsible for maintaining the secure door system for the office and issuing of badges.

Bundy Signs was my family's business. I worked closely with my father on all specs of the business. Processed payroll and maintained bookkeeping, managed city permits, as well as reviewed and manage contracts for large hospitals and various local cities. Consulted with customers on graphic layouts of projects, estimates, and timelines of completion. Supervised and managed employees and their workflow. Operated CadCam to design and construct signage. Installed signs as well.