Tracy L Mitchell Email & Phone Number

• Working remotely within the private healthcare sector, specifically supporting up to 4 private practicing anaesthesiologists• Administration Managemento Uploading of patient details on to the database, ensuring 100% accuracy & integrity of the data including patient consent formso Raising quotes relating to general anaesthetics for patients & surgeons based on incoming email & telephonic querieso Diary management for all 4 specialists – movements between hospitals, meetings, operations; ensuring no conflicto Liaison with surgeon personal assistants regarding general anaesthetic procedureso Ensuring daily hospital/admissions lists are received in advance & all patients are contacted, with all compliance documentation up to date & stored electronicallyo Responding to all patient queries, providing timely resolution or sign posting them to the appropriate medical team/departmento Set up all internal processes & workflows, enabling full support to 4 specialists as an owner-managed businesso Daily contact with private health care companies (60 different organisations) • Accounts Managemento Raising payment claims/invoices to private health care companies, ensuring the correct medical procedure codes & rates are applied, together with the surgeon’s name, patient details, operation undertaken etco Robust credit control management with consistent follow up on payment, receipting payments on to ledger & following up on any values not paido Query investigation & resolutiono Raising counter charges to patients where the private health care company has declined payout, either fully or proportionally depending on the medical cover the patient holds, generating the invoices & chasing paymentso Bank reconciliationso Generating month-end reports for each specialist, per practice, including statutory submissions

• Team Managemento Managed a team of 5 practice administrators in a high-volume managed practiceo Ensured the smooth running of the practice & embedded excellent customer service practiceso Built a cohesive team who worked closely together supporting 6 dental surgeons o Accurate capture of all patient records, dental reports, laboratory resultso Consistent follow up for patients with regards to dentures, crowns, x-rays etc, always keeping patients informed• Accounts Managemento Raised quotes for patients based on dental procedure requirements (private healthcare managed) o Managed invoicing to private health care companies for services, chasing non-payment, delayed payments or shortfalls on payments receivedo Resolutions of queries & tracking of outcomeso Together with the management team determined the practice yearly pricing structureo Completed month-end accounting processeso Processed monthly payroll for internal staff