Tracy Shields Email & Phone Number

Brunswick, MD, US

Tysons Corner, Virginia, United States

• Support customers for a leading provider of innovative marketing, printing, and fulfillment solutions, driving revenue, customer loyalty, and project execution for clients.
• Upgraded outdated systems to address pricing inefficiencies, implementing internal improvements and optimizing customer order websites to enable auto importing.
• Engage with customers to cultivate strong relationships, encouraging repeat business and promptly addressing concerns.
• Manage end-to-end order… Show more
• Manage end-to-end order processes, from entry to delivery, coordinating with production teams for timely project completion. Show less

Mclean, VA

• Managed the day-to-day operations for a creative, print, and digital agency, leading projects in digital design and distribution; grew the team from 4 to 15 full time employees, a 240% growth, over 5-year tenure.
• Oversaw approximately 120 active projects from conception to completion with 100% success.
• Developed a comprehensive training manual, including video instructions and mini quizzes, to assess understanding and identify areas needing additional one-on-one… Show more
• Developed a comprehensive training manual, including video instructions and mini quizzes, to assess understanding and identify areas needing additional one-on-one support.
• Spearheaded full-cycle website design projects, from conceptualizing wireframes to outline site structure and flow, to designing visuals and graphics adhering to client branding guidelines, collaborating with.
• Managed the corporate relocation to larger facility to include leased large-scale digital copy machines, heavy duty industrial bindery equipment, office furniture, computers, and supplies.

• Directed all store operations including daily opening/closing procedures, financial transactions, and delivering comprehensive training to onboard new personnel seamlessly.
• Provided extensive customer support by managing print estimates/orders, notarizing documents, coordinating shipments with vendors, processing invoices, and handling payments.
• Prioritized and supervised customer projects based on urgency, ensuring efficient in-house printing, bindery production, and timely… Show more
• Prioritized and supervised customer projects based on urgency, ensuring efficient in-house printing, bindery production, and timely delivery of cost-effective solutions.
• Conducted meticulous inventory management of paper, bindery supplies, toner, and consumables to maintain optimal stock levels for uninterrupted operations.
• Operated specialized printing and bindery equipment adhering to quality standards while troubleshooting issues to meet deadlines. Show less

Sierra Vista, Arizona

• Rapidly promoted to manage end-to-end creative direction for local newspaper, optimizing productivity and adhering to rigorous daily timelines.
• Managed a team of 6-10 advertising designers, overseeing all aspects of ad creation, layout, and print material production to meet daily publication deadlines.
• Streamlined workflow by tracking incoming projects, prioritizing tasks, and optimizing staff assignments to enhance productivity and efficiency.
• Collaborated… Show more
• Collaborated cross-functionally with sales, editorial, circulation, and classified teams to coordinate special sections, ensuring ad specifications, layouts, and content aligned with customer needs and budgets.
• Spearheaded development of new ad flow processes, improving communication and integration between production and advertising departments. Show less

Sierra Vista, Arizona

• Produced attractive, appropriate and award winning advertisements.
• Responsible for layout of several different publications.
• Sole designer on several large accounts that required specialized attention to detail in order to obtain corporate approval.

Cypress, California

• Sole designer responsible for all workflow on a daily basis.
• Design and layout of a wide range of projects: Ads, direct mail, newsletters, brochures, posters, letterhead, business cards.
• Responsible for full-service creation of digital files and hard copies.
• Subject matter expert on technical and design questions.
• Managed digital archives and streamlined store inventory to boost productivity.
• Responsible for maintaining digital service equipment, including updates and… Show more

Palo Alto, California

• Responsible for full-service creation of digital files and hard copies.
• Output digital files in a cost effective and timely manner.
• Responsible for overseeing jobs from assignment to delivery when working with vendors.

Bachelor Of Science - Bs, Business Management

Associates Of Applied Science, Graphic Design