Tracy Torres Email & Phone Number

Tulsa, Ok, Us

Tulsa, Ok, Us

United States

SalesForce Administrator/Trainer, Employee Hiring/Onboarding, Order/Leasing Review, Sales Team Quote-building Assistance, and more.

Tulsa Metropolitan Area

Tulsa, Oklahoma, United States

-Created a Marketing Plan and content that effectively engages with potential customers.-Created Social Media posts, Newsletters, and blog posts that impact and increase online visibility.-Created a "Drive-by" Marketing Plan that produces results.-Created interactive, animated content, presentations and proposals with video, calls to action, and links to landing pages that potential customers can visit to learn more about their areas of interest.-Meet quarterly with client Point of Contact (POC) to ensure client needs are met and identify potential sales opportunities.-Provide weekly updates to Company Management to communicate gaps in service, relay information regarding upcoming projects, hardware refreshes and request technical resources from the company for the client by entering tickets on the client’s behalf through the normal ticketing process.-Proactively manage Client expectations to ensure that deliverable timelines are communicated.-Ensure Client contracts are carried out correctly.-Create a Superior Customer Experience for all Clients.-Work with the sales team to find new client targets and markets.-Deliver weekly reports on progress of projects/services and satisfaction of each customer interfaced.

United States

During the Covid period, I worked remotely across the country on a project to train Bookkeepers, Managers, and Cashiers to convert and utilize a Recycling Smart Safe for cash handling purposes.Training Responsibilities:Recycling Smart Safe ConfigurationConducting Orientation Zoom MeetingsCash-handling processes conversion and staff software & safe trainingTraining staff from 2-3 locations simultaneouslyZoomMicrosoft TeamPowerPointSesami and RRS Remote ManagersVideo camerasPrint mediaClassroom style teachingPresentationPost-installation Support Responsibilities:Remote Call Center EnvironmentTechnicalSoftwareProcessesServiceNowKoyusTalkDeskOneDriveOutlooke-HubSharePoint

Tulsa, Oklahoma Area

Working with the Director of Marketing, I assisted with grasping the local market reach, which translated well to other regions within our company. Information that the company was able to use to reach markets in all service locations.Created content for Social Media.Created magazine style presentations of our entire product line for Outside Sales. These could be used online as well.Created training material for our customers, which our engineers also used to provide support.Coordinating the installation process for VoIP, Cyber Security, & Commercial Office MachinesGathering vital IT informationDiscovering potential roadblocks and creating solutionsClassroom style TeachingLive PresentationsCreating Training MaterialProviding customer service post-installation

Tulsa, Oklahoma Area

Coordinated Annual PF&G Tradeshow & other Sales eventsCreated line card (6 pages) with regional and divisional information.Created divisional marketing material.Upgraded Social Media pages and created more relevant posts.Assisted the VP of sales with training the sales team on effective use of marketing material.Configuration, implementation, and training of the CRM programCollaborated with ERP team to integrate and update as neededZoom Meeting for groups or one-on-one for 5-state footprintCreatively raised the adoption rate by successfully adding value to the individualCreated Training MaterialCreated Excel Spreadsheets for VP of Sales and Sales Team

Tulsa, Oklahoma Area

MarketingTelevision and Radio Appearances (Talk Shows)Trade Shows and Health FairsState certified HISSchedule and Conduct Hearing EvaluationsInterpret Evaluation ResultsRecommendations for suitable hearing prostheticsFit and program hearing devicesFollow-up appoints to adjust hearing program on devicesCounsel on proper use and careFamily counselling on realistic expectationsBilling and PayablesPayroll

Tulsa, Oklahoma Area

Cleartone Responsibilities:State certified HISConduct Hearing EvaluationsInterpret Evaluation ResultsRecommendations for suitable hearing prostheticsFit and program hearing devicesFollow-up appoints to adjust hearing program on devicesCounsel on proper use and careFamily counselling on realistic expectationsSebotek Responsibilities:Launch TeamTerritory Building & MaintenanceAccount Management (9 State Region)Managed 3 Outside Sales Reps/TrainersNationwide Technical Support

Hearing Instrument Specialist

State Of Oklahoma Dispensing License

Public-Speaking, Team-Building, Etc.

2M Leadership Training