Tracy Wray Email & Phone Number

Portland, OR, US

United States

Portland, Oregon Metropolitan Area

Focused on building scalable programs for customers to see more value from Fivetran.- Established first Scaled Success team to build Customer Success programs at scale across thousands of customers, ensuring the delivery of engaging touchpoints through multiple channels, focusing on Customer Success Management efficiency, end-customer engagement, and.

Remote

Point of Sale, inventory management, and compliance management software for legal cannabis retailers. Managed and lead a high-performing team of Customer Success Managers, Technical Support Specialists, and Onboarding & Implementation Specialists working remotely and spread across the United States. Focused on building the foundation of all three.

Portland, Oregon Area

Established the Success Department from the ground up, building customer segmentation, success playbooks, engagement checkpoints, upsell/cross-sell pipelines, and renewal pipelines to operationalize the Success Management function. Oversee day-to-day operation of the CS function, including but not limited to:* Hiring, coaching, mentoring, and developing.

Portland, Oregon Area

* Fastest growing POS / Inventory software in the cannabis industry* 1.8B / year sales transactions through our registers* Running over 1000 dispensaries in CA, WA, CO, AK, OR, NV, MD, MA, AR, ME, MI, MT, IL, PA

San Francisco Bay Area

San Francisco Bay Area

Responsible for onboarding, and other success projects focused on aligning Accelo with client initiatives and priorities. Collaborated with clients during training to understand their business strategy, and identify solutions for client challenges. Continued as trusted advisor to the client after training, building strong and lasting relationships. Tasked.

San Francisco Bay Area

Manage escalated clients for a rapidly growing tech start-up. Defuse frustrations and act as point of contact. Quarterback client needs and function as client advocate within company. Project-manage escalated clients’ issues in order to find quick resolution and to reinstall confidence in company and product. Collaborate directly across company with.

Greater Chicago Area

Responsible for managing high risk situations and negotiating directly with clients to mitigate potential loss. Assessed and identified quick resolutions preserving overall customer impact, the Groupon brand, and aiding with merchant's circumstances. Helped drive change management and build analytically driven, adaptable risk processes from ad hoc.

Greater Chicago Area

• One of the original Staff Members of Chicago's largest Performing Arts Festivals.Accomplishments include:
• Devised and implemented the Volunteer roles and responsibilities for the 1st Annual Festival as Volunteer Coordinator.
• Successfully found housing for over 100 traveling artists as Billeting Coordinator
• Event Planned and executed 5 major Fringe Events, including three Annual Lottery Parties and two Annual Fundraising Events
• Voted Top Venue Manager for three… Show more One of the original Staff Members of Chicago's largest Performing Arts Festivals.Accomplishments include:
• Voted Top Venue Manager for three years running

Greater Chicago Area

Oversaw and directly managed the operations and closing procedures for a Top Broker specializing in foreclosures and short sales. Accomplishments include increasing commission by 30% within one year by systematizing offer and closing procedures. Aided in attaining exclusive listings with HSBC/Wells Fargo, averaging 26 new property assignments monthly.

Greater Chicago Area

St Petersburg, FL

Developed web redesign and customized search engine optimization program on behalf of a top publisher of Florida tourist websites. Oversaw all Internet Marketing services such as organic SEO, content optimization, effective copywriting, link building, PPC Advertising, and Social Media Marketing. Accomplishments include obtaining first position across all.

Bachelor'S Degree, Directing And Theatrical Production

--Minors in Communication, Philosophy of Human Nature, and Ethnomusicology --Graduated Summa Cum Laude with a 4.0 GPA --Studied Abroad.

Education record

Lived and Worked independently in London as a West End Bartender at Shaftesbury Theatre

International Baccalaureate Diploma, 4.25 Weighted Gpa

Graduated in top 5% of Nation