Tracy Coggins Email & Phone Number

Indianapolis, IN, US

Greater Indianapolis

MI/IN/KY

• Contractor for Verizon Wireless & T-Mobile
• Project Management: Managed Real Estate for MIK Region, leading the nation in 2022 for Verizon OneFiber Conversions with a budget of $11.9M.
• Process Optimization: Created a standardized conversion process to align with Verizon transport standards, enhancing construction timelines.
• Vendor Management: Directed SAQ & BTS vendors for Michigan & Indiana New Site Builds, ensuring timely tenant-ready handoffs.
• Negotiation Skills: Secured major 5G agreements for venues including Lucas Oil, Indianapolis Motor Speedway, and Churchill Downs.
• Financial Oversight: Maintained all project financials, ensuring alignment with quarterly financial goals.

Roselle, Illinois

• Account Management: Oversaw both new and existing wireless customers for the national wireless market, ensuring consistent client satisfaction.
• Lead Generation: Proactively generated leads, managing accounts from inception through the entire lifecycle of the relationship.
• CRM Expertise: Utilized Salesforce for maintaining a comprehensive sales database and generating detailed reports.
• Sales Achievement: Successfully generated $80M in new sales through 2017, surpassing targets and driving company growth.
• Team Management: Led a team of 32 OSP field personnel and 4 supervisors, fostering a collaborative and efficient work environment.
• Operational Turnaround: Elevated OSP from a -20% gross margin to a positive 9% gross margin within a 4-month timeframe.

Schaumburg, IL

• Project Management: Oversaw all tower structural modification projects, completing all 2015 mods by 3Q within budget constraints.
• Team Leadership: Managed a dynamic team, dispatching up to 50 crews daily during peak times to address LTE Network alarms.
• Collaboration: Worked closely with ATT Optimization PMs, OEMs, and Operations for alarm diagnosis and troubleshooting.
• Resource Development: Assisted in crafting an alarm "cheat sheet" for CMs, GCs, ATT field personnel, and OEMs.
• Site Acquisition: Led a team in acquiring 1290+ cell sites for ATT LTE 2014, 15 & 16 build plans, surpassing targets.
• Operational Excellence: Delivered the ATT LTE 2014 POR under budget and ahead of schedule.

Schaumburg, Illinois

• Contractor for AT&T Mobility & Sprint
• LTE Upgrade Management: Oversaw the CSS Antenna swap project, replacing antennas at 563 cell sites to enhance network quality and managing real-time troubleshooting.
• Operational Development: Played a pivotal role in the creation and training of the Antenna Swap MOP and established "war room" standards now used as a model for various market projects.
• Technical Troubleshooting: Engaged in diagnosing Powerwave Antenna failures, contributing to the establishment of ATT National PIM testing standards.
• Team Leadership: Managed a diverse team, including RF Engineers, Drive testers, and vendor Construction Managers, in various market projects.
• Vendor Collaboration: Worked closely with the Turf Vendor to define project scope, materials, and timelines, leading weekly strategic meetings for risk assessment.

Elmhurst, Illinois, United States

• Project Oversight: Administered management for multiple concurrent projects, ensuring timely completion of modifications, new cell site builds, and T1 installations.
• Quality Assurance: Coordinated the iDEN Quality Assurance program, implementing processes to audit Illinois cell towers, leading to enhanced network performance by identifying and correcting network failures.
• Process Improvement: Refined and executed In-Building Amplifier project processes for both CDMA and iDEN, ensuring a swift 24-hour vendor turnaround.
• Customer Resolution: Assured prompt handling and resolution of customer tickets, enhancing customer satisfaction and network reliability.
• Financial Management: Processed and managed all financial aspects of repairs, ensuring adherence to the maintenance budget.
• Vendor Coordination: Planned and scheduled external vendors for bi-annual preventive maintenance audits, ensuring network longevity and performance.