Tracy Mazerolle, Cpcu Email & Phone Number

Hartford, CT, US

Hartford, Connecticut, United States

My role as an Agile Product Owner within Travelers' Claim Business Delivery, Analytics, & Technology organization allows me to continue supporting the Claim organization from an exciting new standpoint. This new role allows me to apply my Claim and Operations technical knowledge, project management skills, collaborative spirit, and penchant for.

Hartford, Connecticut, United States

One of the many things I loved about my role as the Claim Operations Unit Manager for the CT Claim Center is that every day was a little different from the last. I could never include all of the things I got to do in my role, but I was especially proud to lead a team of 12 Operations Specialists who support our lines of business each and every day. I had.

As an Auto Express Unit Manager (UM), I led a team of Auto Express adjusters ranging in tenure to drive optimal claim outcomes and a strong customer experience. I co-led our department's new hire onboarding process, successfully onboarding roughly 60 new adjusters by mid-June 2022. I evaluated adjuster performance regularly and provided coaching as needed.

Hartford, Connecticut, United States

During my time in the Auto Liability unit, I had the opportunity to adjust higher-complexity bodily injury and uninsured/underinsured motorist claims. I negotiated and mediated with claimants' attorneys to settle injury claims and extinguish liability exposures against our customers. In this role, I enjoyed collaborating with defense counsel on litigated.

Hartford, Connecticut Area

As a "fully blended" claim professional at Travelers, I adjusted personal and commercial automobile claims involving property damage, bodily injury, first-party medical coverage, fire, and theft losses. I thoroughly investigated losses involving complex coverage and liability scenarios. I evaluated, negotiated, and settled bodily injury claims for.

East Hartford, Connecticut

As a paralegal for law firm representing labor unions and their ERISA-governed benefit funds, I frequently drafted demand correspondence, settlement agreements, and legal pleadings for successful collection of ERISA-protected union benefit contributions. I regularly collaborated with plan administrators to recover signatory contractors' benefit.

Clinton, NY

Spearheaded projects for department heads related to sustainability, budget management, residential life, vehicle maintenance & management, and construction. Conducted student surveys on proposed furniture options to determine new pieces for residences halls and study spaces. Facilitated weekly payroll operations for the Plant’s approximately 110.

Clinton, NY

Conducted independent research on the factors behind the gender pay gap in the United States, culminating in a 35-page written report on findings.

Washington D.C. Metro Area

Researched candidates and compose endorsement drafts for those seeking EMILY’s List endorsement. Coordinated logistics, recruitment, and organization for all POP candidate trainings nationwide. Organized and maintained database of candidate information files.