Tracy Mazerolle, Cpcu Email & Phone Number

Hartford, Ct, Us

Hartford, Connecticut, United States

My role as an Agile Product Owner within Travelers' Claim Business Delivery, Analytics, & Technology organization allows me to continue supporting the Claim organization from an exciting new standpoint. This new role allows me to apply my Claim and Operations technical knowledge, project management skills, collaborative spirit, and penchant for troubleshooting to help build exciting new technologies for our Claim Field partners. This role also gives me the opportunity to immerse myself in the… Show more My role as an Agile Product Owner within Travelers' Claim Business Delivery, Analytics, & Technology organization allows me to continue supporting the Claim organization from an exciting new standpoint. This new role allows me to apply my Claim and Operations technical knowledge, project management skills, collaborative spirit, and penchant for troubleshooting to help build exciting new technologies for our Claim Field partners. This role also gives me the opportunity to immerse myself in the world of Agile, learn more about the tech that keeps the company moving, and find ways to incorporate generative AI capabilities into Claim for the benefit of our employees and our customers! Show less

Hartford, Connecticut, United States

One of the many things I loved about my role as the Claim Operations Unit Manager for the CT Claim Center is that every day was a little different from the last. I could never include all of the things I got to do in my role, but I was especially proud to lead a team of 12 Operations Specialists who support our lines of business each and every day. I had the privilege of hiring and onboarding new employees into the Ops Specialist role, helping them learn the ins-and-outs of Claim Operations… Show more One of the many things I loved about my role as the Claim Operations Unit Manager for the CT Claim Center is that every day was a little different from the last. I could never include all of the things I got to do in my role, but I was especially proud to lead a team of 12 Operations Specialists who support our lines of business each and every day. I had the privilege of hiring and onboarding new employees into the Ops Specialist role, helping them learn the ins-and-outs of Claim Operations and the Claim organization at large, and supporting their growth to the next stages of their careers. The team performs a wide variety of financial, administrative, customer-oriented, and analytical work for the claim lines of business to ensure the CTCC delivers on the Travelers Promise. I loved getting to work with my peers in the lines of business and make their jobs easier whenever I can!In the Claim Operations world, I also got to leverage data, management information, and existing and emerging technologies for the benefit of the Claim organization. Whether I was digging into local claim handling trends, building a user-friendly dashboard for our Auto leaders to understand PTO coverage needs, or training Operations staff across the country to use our new national work platform, I loved getting leaning into the data and analytics (and geek out a little bit in Excel) while building relationships with my colleagues and business partners. And to throw a little more variety into the mix, I also played a part in ensuring our Claim Center adheres to all financial compliance standards in the work our lines of business do. Show less

As an Auto Express Unit Manager (UM), I led a team of Auto Express adjusters ranging in tenure to drive optimal claim outcomes and a strong customer experience. I co-led our department's new hire onboarding process, successfully onboarding roughly 60 new adjusters by mid-June 2022. I evaluated adjuster performance regularly and provided coaching as needed, with a focus on the continued career development of my direct-reports.

Hartford, Connecticut, United States

During my time in the Auto Liability unit, I had the opportunity to adjust higher-complexity bodily injury and uninsured/underinsured motorist claims. I negotiated and mediated with claimants' attorneys to settle injury claims and extinguish liability exposures against our customers. In this role, I enjoyed collaborating with defense counsel on litigated cases as well. I also gained substantial experience handling claims under Travelers' TPA subsidiary, Constitution State Services, and I was… Show more During my time in the Auto Liability unit, I had the opportunity to adjust higher-complexity bodily injury and uninsured/underinsured motorist claims. I negotiated and mediated with claimants' attorneys to settle injury claims and extinguish liability exposures against our customers. In this role, I enjoyed collaborating with defense counsel on litigated cases as well. I also gained substantial experience handling claims under Travelers' TPA subsidiary, Constitution State Services, and I was a dedicated handler for CSS's largest account in the state of Connecticut. Show less

Hartford, Connecticut Area

As a "fully blended" claim professional at Travelers, I adjusted personal and commercial automobile claims involving property damage, bodily injury, first-party medical coverage, fire, and theft losses. I thoroughly investigated losses involving complex coverage and liability scenarios. I evaluated, negotiated, and settled bodily injury claims for unrepresented claimants, providing them with fair compensation for their damages while extinguishing liability exposure against our policyholders.

East Hartford, Connecticut

As a paralegal for law firm representing labor unions and their ERISA-governed benefit funds, I frequently drafted demand correspondence, settlement agreements, and legal pleadings for successful collection of ERISA-protected union benefit contributions. I regularly collaborated with plan administrators to recover signatory contractors' benefit contribution delinquencies. I also coordinated with Participants’ attorneys to ensure reimbursement of ERISA health plans’ expenses in third-party… Show more As a paralegal for law firm representing labor unions and their ERISA-governed benefit funds, I frequently drafted demand correspondence, settlement agreements, and legal pleadings for successful collection of ERISA-protected union benefit contributions. I regularly collaborated with plan administrators to recover signatory contractors' benefit contribution delinquencies. I also coordinated with Participants’ attorneys to ensure reimbursement of ERISA health plans’ expenses in third-party liability cases, which prepared me to later address such liens as a liability adjuster at Travelers. I composed position statements on behalf of our clients for NLRB, CHRO, and arbitration proceedings, and performed extensive legal research into health insurance regulations, state and federal labor laws, and relevant case law. Show less

Clinton, Ny

Spearheaded projects for department heads related to sustainability, budget management, residential life, vehicle maintenance & management, and construction. Conducted student surveys on proposed furniture options to determine new pieces for residences halls and study spaces. Facilitated weekly payroll operations for the Plant’s approximately 110 employees. Demonstrated excellence in administrative responsibilities such as event scheduling, budget maintenance, telephone and front-desk… Show more Spearheaded projects for department heads related to sustainability, budget management, residential life, vehicle maintenance & management, and construction. Conducted student surveys on proposed furniture options to determine new pieces for residences halls and study spaces. Facilitated weekly payroll operations for the Plant’s approximately 110 employees. Demonstrated excellence in administrative responsibilities such as event scheduling, budget maintenance, telephone and front-desk reception, data entry, filing, and generating forms and documents. Show less

Clinton, Ny

Conducted independent research on the factors behind the gender pay gap in the United States, culminating in a 35-page written report on findings.

Washington D.C. Metro Area

Researched candidates and compose endorsement drafts for those seeking EMILY’s List endorsement. Coordinated logistics, recruitment, and organization for all POP candidate trainings nationwide. Organized and maintained database of candidate information files .