Tracy Mccauley Email & Phone Number

Providence, Rhode Island, United States

Providence, Rhode Island

Passion for bringing the customer to the forefront by delivering consistent, reliable, and accurate expectations. Enthusiastic for building teams and challenging individuals to rise above their perceived capabilities. Dedicated to identifying root cause discrepancies and mitigating such in their initial stage.Dedicated in ensuring authenticity and accuracy of data through regular auditing of database entries with cross referencing project progress reports in their initial stages; resulting in a reduction of payroll and invoicing errors, reduced time FTE spent researching and mitigating root causes of such errors and boosting client and contractors’ assuredness and confidence.Developed, trained, and grew the Project Coordination department / team with careful skills sharing, mentoring, and challenging each to increase their skill sets, essential in providing adequate support during company growth from 10M to 25M+ revenue in 2022.Worked cross-functionally with Senior Management and stakeholders, providing operational considerations leading to more effective processes, better communications and optimizing more efficient project management tools; enabling the business to support increased project volumes by 40% in 2022. Adopted the Prince2 project management methodology, expanding Monday.com capabilities for more efficient task flow, implementing Workspace for field communications and live project support as well as increasing the utilization of Salesforce for tracking pipelines, project scopes and workforce resources.

Providence, Rhode Island Area

Hands on, senior management support; training teams, creating and improving processes by monitoring and identifying risks and gaps. Resourceful, resilient, and creative in facilitating an international link of time zones; providing quick action, independent / thoughtful decisioning and accurate documentation and communications.Developed one “single source of truth” by facilitating and collaborating with stakeholders to document a cross-departmental process manual; resulting in consistent and more reliable outcomes with client deliverables, improved SLAs, and scalable FTE to support revenue growth during 2021/2022.Implemented daily/weekly project progress meetings with project managers, technical teams, and support roles; ensuring all risks were logged, solutions identified to keep projects in a forward motion and reduce unbillable scenarios.

Providence, Rhode Island Area

Strong interpersonal manager; building relationships, delivering effective project executions with high customer satisfaction. Creative in the manning of wind farm projects, maximizing resources without jeopardizing customer expectations. Motivated and adept to seeking and implementing better ways of operating.Manage wind farm projects across the USA generating 10M in revenue; planning and mobilizing contractors, liaising with customers to provide progress reports and ensure projects are executed within master service agreement deliverables and scope.Careful workforce planning and directing contractors from project to project as well as balancing project delivery and time scale. Strategically tracking anticipated project completions and maximizing the utilization of skill sets already out in the field; resulting in minimized mobilization costs and unbillable time, maximized profitability and useability of the contractors already mobilized.Developed and implemented Monday.com platform; improving teams’ efficiency and productivity while also aligning workflows, centralizing tasks, and bridging visibility to all stakeholders and supporting consistent task flows across departments.

North Providence, Rhode Island

Diligent and detail-oriented business professional. Adept at learning and understanding the wider business. Motivated in developing a symbiotic relationship with customers by fostering a reliable and accurate representation of services provided.Managed quality, costs, and the efficiency of SecurityRI while decreasing expenditures, reducing re-occurring overtime by 30% resulting from defragmenting base schedules to increase efficiency and performance.Assisted with bookkeeping activities for a yearly gross revenue of 5M, maintained billing records and invoicing of 100+ customers. Successfully reduced accounts receivable from 90+ days down to 45 days through clear, concise, and persistent communications.Implemented recurring audits and 2-step verification process to ensure invoicing accuracy as well as scheduled follow-ups with customers in arrears.

Riverside, Rhode Island, United States

Developed and maintained positive, effective working relationships with key stakeholders, risk partners, business-line managers and colleagues across Loan Servicing Operations. Analyzed and delivered high level reports showcasing goal achievements and initiatives in progress. Identified, escalated and resolved operational issues that occurred within department applications and systems.Recognized for innate ability to identify and minimize risk across areas of responsibility and maintain an appropriate control environment. Proven track record to identify gaps and initiate improvement projects within the operational area that enabled improvement of overall business unit performance.Successfully utilized performance metrics to drive quality output and increase productivity. Recognized for change readiness, implementation and delivery of change benefits. Training and developing the skill sets of colleagues, ensuring they align with industry standards. Prepared business plans and staffing forecast models. Prepared, analysed and acted upon relevant management information to ensure that each team member met agreed service levels.

N. Providence, Rhode Island

Implemented infrastructure and developed new operational procedures to increase company efficiency. Played a significant role in long-term strategic plans toward operational excellence by learning and implementing emerging technology and innovations. Developed effective working relationships with all clients in the Security, Courier, and Investigation divisions, most notably security for all State of Rhode Island (SORI) Department of Labor and Training facilities as well as courier service for the SORI Office of Library and Information Services contract. Respected Client liaison responsible for contractual agreements from inception to successful completion. Planned and monitored daily schedules to ensure staffing levels were adequate to support operational demands and client objectives. Ensured all security methods, practices and programs were implemented and maintained. Administered weekly payroll for 75 -100 employees as well as prepared billing and facilitated timely accounts receivable/collections for 40 - 50 clients.Responsible for all HR functions including recruitment, onboarding, and performance reviews in accordance with company personnel policies and procedures.

Pawtucket, Ri 02860

Created Individualized Service Plans (ISP) for clients; pinpointing daily living skills, community integration, physical disabilities / capabilities and the diminishing of inappropriate behaviors to include self-abuse and aggression toward people and property. Provided trainings to staff pertinent to implementation of all ISP's; focusing on safety and confidentiality of clients. Provided progress reports to State assigned Case Managers. Ensured all OSHA regulations are upheld. Maintained the safety and confidentiality of all client records to include medical, financial, behavioral and personal.Agency Certified Trainer in Non-violent Crisis Intervention as deemed and monitored by the courts.

Canton, Ma

Created Individualized Educational Plans for students; pinpointing daily living skills, educational goals and the diminishing of inappropriate behaviors to include self-abuse and aggression toward people and property. Maintained hourly behavioral charts and daily educational charts, supplying results to psychologist. Provided Crisis Intervention as deemed and monitored by the courts.