Tracy Wright Email & Phone Number

St. Louis, Mo, Us

Designed and launched InComm's first proprietary Global Learning Management System as a platform for assigning and tracking training. Responsible for developing content, assigning and tracking training, plus reporting and auditing of results.Manage Global Compliance Training Program with focus on adherence to state/national regulations and contractual obligations with bank issuers and retail partners.Developed and launched InComm Payments Management Training Curriculum; function as presenter and moderator for live and remote sessions covering topics such as the Progressive Disciplinary Process, Leave Administration, Interviewing Techniques, Conflict Resolution, Feedback & Recognition and Managing a Multi-Generational Workforce.Responsible for designing and administering ad hoc training as needed to support business needs as well as content library for self-directed training initiatives. Recent training programs include COVID Preparedness, Successful Remote Work, Change Management and Diversity & Inclusion.Concepted, launched and manage InComm's first Employee Recognition Platform for peer-to-peer recognition.Certified Everything DiSC Workplace Faciliatator.Award-winning speaker at national training conferences.

Educated merchant partners and internal stakeholders on the value of digitizing gift card programs. Led the company-wide digital technology integration project with merchants to extend their reach in the consumer and B2B marketplace.Created and delivered training on key operational processes for internal Sales and Marketing teams.

Targeted and acquired merchants for expansion into digital gift card technology products. Managed all U.S. national accounts in the retail and hospitality space.Implemented Salesforce CRM and trained staff on usage.

Responsible for targeting, presenting and closing client pipeline management and social media marketing programs.

Vice President and Executive Team member responsible for leading various business units including Sales, Merchant Partnerships, Product Marketing, and Finance & Planning. Served as Compliance Officer and reported quarterly financial results to Board of Directors. Sales:Developed customer profitability model to analyze potential revenue generation.Introduced strategy to shift primary selling methodology from product focus to solution modelMerchant Partnerships:Managed 160 external merchant relationships including acquisition contract renegotiation.Coordinated design and execution of merchant promotional plans and internal training campaigns.Product Marketing:Led strategic repositioning effort of major product lines to articulate a unified brand strategy across markets.Developed and launched six new card concepts resulting in significant incremental revenue.Concepted web-based tool to showcase card filtering capability.Finance & Planning:Appointed Compliance Officer responsible for adherence to legal and regulatory requirements of the U.S. Patriot Act.Drove annual strategic planning and budgeting process, implementing process improvements that shortened annual timing from four months to seven weeks.. Established and implemented risk management practices to combat card fraud.