I collaborate with Sales, Transportation, Warehousing, Supply Planning, Sales Strategy and other internal cross-functional departments on a daily basis to most effectively support and manage a $1.3B account with 120+ retail/foodservice customers across the Midwest. I develop, inspire, and lead a team of Managers and Customer Service & Logistics professionals throughout every facet of the sales/account management cycle, from -- building and maintaining relationships with customers, identifying and developing a deep understanding of each customer location's specific needs, analyzing ordering behavior, serving as the client's real-time day-to-day contact, and assisting the customer in making informed decisions, to -- implementing initiatives to positively impact the order-to-cash cycle, placing orders, scheduling successful deliveries, and continuing to maintain an excellent rapport with the customers.Selected Key Accomplishments:• Successfully coordinated the transition of Tyson Fresh Shortcuts from Tyson Prepared Network to Tyson Fresh Meats Network.• Support the "Distribution Network of the Future" project -- integrating 3 networks into one streamlined regional model.• To date, mentored and developed the skillsets of 13+ employees resulting in their promotions within Tyson Foods.• Successful transition of prepared and frozen poultry business from customer managed to vendor managed during the height of the pandemic.

Promoted to lead a team of retail and foodservice Customer Service Account Managers providing support to the supply chain for distribution of Tyson Foods products to 50+ customers across the country.

Provided world-class customer service by maintaining appropriate inventory and service levels at customer distribution centers and accurately analyzing weekly promotions and price points, historical data, and daily movement of 200+ SKUs.

• Assists in managing Navistar Parts’ inbound and outbound transportation• Creates and maintains relationships with distribution center Traffic & Customer Service Managers, inventory teams, 3PL’s, and carrier network to ensure a high degree of customer satisfaction • Analyzes freight cost data to provide strategic information to management, transportation and finance• Assists Freight Claim Administrator with customer delivery issues and claim resolution• Serves as the primary contact for suppliers regarding the routing guide, proper shipping procedures and other miscellaneous transportation issues• Analyzes data to identify cost and service improvements and presents recommendations to management• Assists packaging team and a 3PL to maximize trailer load and returnable efficiency • Provides support for the implementation of a Transportation Management System (TMS)• Assists in managing the expedited shipment approval process as well as supplier compliance

• Resolved and managed over $0.5 million in Overage, Shortage & Damage (OS&D) claims for US and Canada distribution centers as well as over 250 International branded dealers• Served as the sole contact for customer carrier claim issues• Negotiated claim settlements with carriers on behalf of dealers and distribution centers• Leveraged carrier relationships when necessary to obtain claim payments• Created and implemented marketing strategies to increase dealer participation in the claim program• Trained over 300 internal and external customers on two web-based claim filing systems• Created, updated, and published all freight claim program communications• Implemented continuous process improvements to enhance customer satisfaction• Generated monthly metrics and ad hoc reports• Managed customer relationships as well as internal relationships with inventory, finance, packaging, warehousing, transportation, etc.• Provided recommendations to improve packaging requirements as well as alternative shipping methods (i.e. Direct Ship, Parcel vs. LTL, etc.)