Tracy Ramirez Email & Phone Number

Los Angeles, CA, US

Los Angeles County, California, United States

Presently engaged in contract assignments focusing on trade show and event logistics, booth management, as well as conducting corporate trainings covering topics such as brand awareness, product knowledge, as well as, sales and retention techniques.

Remote

Outlined key priorities for enhancing global operations efficiency, including the development of a new hire 90-day onboarding plan, engagement initiatives for employees, creation of standard operating procedures (SOPs), and the establishment of KPI goals aligned with client impacts.Elevated brand visibility through leveraging various media marketing.

Atlanta, Georgia, United States

Managed contracts by conducting lead searches, submitting Request for Proposals (RFPs), monitoring deadlines, and overseeing the contract database.Served as the Project Manager for onboarding K-12 school districts, involving on-site trainings, process optimization, soliciting client feedback through satisfaction surveys, and collaborating with.

Santa Monica, California

Engaged in extensive international travel (85%) to client sites, (DirecTV, Dish, and BPO vendors), overseeing a quarterly incentive budget of $1.2M+ to boost sales results in Linear TV and OTT streaming affiliate results.Dedicated focus to enhance brand awareness, delivered client product training and support, and provided creative product marketing assets.

Beverly Hills, CA

Elevated client subscriptions significantly, increasing from 1.5K to 7K, employing strategies such as site visits, the development and measurement of KPIs, in-person and virtual training, analytical skills, and performance reports.Presented innovative ideas, such as a 90-day outbound campaign, incorporating training, support, incentives, and relationship.

Denver, CO

Boosted on-site premium sales performance at client location (DIRECTV) by employing strategies such as brand awareness initiatives, metrics-driven reporting, offered recommendations, conducted training activities, provided incentives, and promoted customer offers.Received the Top Site Achievement award twice, acknowledging increased sales and improved.

Greater Denver Area

Led the leadership team overseeing four key branches within the customer service department: customer service, sales, credits, and collections.Provided insightful performance feedback to the Director, strategically focusing on enhancing Customer Satisfaction (CSAT), bolstering retention efforts, and achieving revenue goals.Developed and implemented.