Web site design, including requirements gathering, business analysis, process diagrams, wireframes, prototype development, user interface design, site design and development.

Work with subject matter experts to define learning objectives, measurable outcomes, and course content. Create story boards, scripts, master slides, and fully functional eLearning course using Captivate or Storyline 2.

Participate as a member of an agile user experience design and development team to create responsive web sites and administrative tools that integrate user needs, business strategies and objectives, and technical considerations into engaging user experiences. Employ a user centered design approach, using a variety of techniques, skills, and tools based on project needs: generative research, heuristic evaluation, definition of information architecture and hierarchy, modeling sessions… Show more Participate as a member of an agile user experience design and development team to create responsive web sites and administrative tools that integrate user needs, business strategies and objectives, and technical considerations into engaging user experiences. Employ a user centered design approach, using a variety of techniques, skills, and tools based on project needs: generative research, heuristic evaluation, definition of information architecture and hierarchy, modeling sessions, wireframes, mockups, prototypes, data visualization, usability testing, web analytics analysis, engagement metrics, A/B testing, and project management.Collaborate with team members, including product owners and strategists, sales staff, marketing staff, content owners, clinicians, client service delivery staff, subject matter experts, copywriters, data architects, analytics staff, back-end and front-end developers, and quality assurance staff. Show less

Qualitative data analysis, presentation, and documentation using SPSS Text Analytics, SPSS, and MS Excel.

Collaborated with other members of the Information Management Executive Team to create a new service delivery and resource management model for providing information and technology services. Responsible for managing shared resources to meet project needs across 5 Information and Technology teams. Managed a team of ~20 application developers, research analysts and system analysts. Utilized project management, requirements gathering, process documentation and diagramming, information… Show more Collaborated with other members of the Information Management Executive Team to create a new service delivery and resource management model for providing information and technology services. Responsible for managing shared resources to meet project needs across 5 Information and Technology teams. Managed a team of ~20 application developers, research analysts and system analysts. Utilized project management, requirements gathering, process documentation and diagramming, information archictecture and user interface design skills as a business analyst and site developer on Microsoft SharePoint 2007 implementation team: Developed business rules and taxonomy for use with the system; Authored clear procedures for creation of new sites; Designed and implemented wireframe diagrams in response to customer requirements; Created and published project, team and content management sites; Constructed user-friendly site interfaces to encourage early adoption of system. Managed a team of Information Architects and Technologist responsible for developing and providing intranet and e-learning services the the agency. As a Customer Acount Manager for the organization, managed large research projects conducted by Research and Analysis staff to provide information to the Department, the Legislature and the public by providing high-level project management and group facilitation to key stakeholder groups. Show less

Developed and managed a newly formed department of Behavioral Assessment. Established policies and procedures, stabilized the workforce, addressed staff development and retention, improved participant recruitment and data quality. Oversaw management of mental health clinicians conducting NIMH funded Behavioral Health Studies.Facilitated the integration of Behavioral Assessment and Health Behavior and Change Departments in to one department. Responsible for managing personnel across… Show more Developed and managed a newly formed department of Behavioral Assessment. Established policies and procedures, stabilized the workforce, addressed staff development and retention, improved participant recruitment and data quality. Oversaw management of mental health clinicians conducting NIMH funded Behavioral Health Studies.Facilitated the integration of Behavioral Assessment and Health Behavior and Change Departments in to one department. Responsible for managing personnel across multiple research projects in the areas of nutrition and exercise, smoking cessation, alternative medicine, and mental illness. Shared the responsibility for managing personnel issues and the department budget. Functioned as an active participant in process improvement efforts across the Research Center. Show less

Developed, implemented, and managed a case management / utilization management model which successfully met all Joint Commission for the Accreditation of Hospitals and Department of Public Health standards of practice upon transition from a public to private sector facility. Supervised and managed a staff of 20 nurses in a 300 bed facility.