Information technology leader with 20 years of IT experience. Focused on increasing operational efficiency, improving customer service, and developing individuals through business process improvements and custom applications. Related areas of expertise include: IT PMO management and strategy planning Employee management Program and project management - Waterfall, Agile, Scrum Business analysis - Lean Six Sigma, process flows, user stories, business requirements, functional requirements VBA development and relational database design background. Current MS Access experience. Operationalize changes through process guides, templates, training, and reporting.
Listed skills include Program Management, Process Improvement, Pmo, Business Process Improvement, and 19 others.