Tracy Olson Email & Phone Number

Concord, North Carolina, United States

Integrated governance best practices, strategic planning, and financial leadership with operations management and process improvement after managing the smooth transition to a newly created independent 501(c)(3) corporation.Focusing on facilitating discussions at the right time with the right people to establish and maintain effective governance. Prioritize topics and lead discussions for board meetings, executive committee meetings, working groups, and other subcommittees. Determine the best approach for visualizing and discussing information ranging from risk management, overall performance, financial data, subscriber savings, and program funding.Implemented new financial leadership processes including managing outsourced accounting, budget planning, related policies and administrative procedures, and communicating financial results and planning strategies to the board, treasurer, and executive committee.Continued responsibilities in operational management, Healthcare Connect Fund program management, leading process improvement efforts, and customizing application enhancements.

Concord, Nc

Successfully collaborated with the Rural Healthcare Pilot team in order to prepare for the substantial growth that occurred with the establishment of the permanent Healthcare Connect Fund (HCF) program. Improved processes and managed operations with a virtual team that spans four separate organizations. Established operational efficiency as evidenced by more than tripling the number of services in 4 years without requiring additional employees.Established and maintained the processes for HCF program requirements. Responsible for the strategy and timing of reserving discounts for new services and ensuring renewing services maintain discounts. Completed 286 site registrations and updates for the HCF program. Reserved $20.6m in funding. Requested and received $13.4m in discounts from this reserved funding, with an average of $300,000 of discounts per month for 250+ broadband services. Worked closely with USAC to complete these filings according to their changing guidelines. Represented our subscribers to advocate for HCF program improvements in collaboration with the Schools, Health, Libraries and Broadband (SHLB) coalition.Led the team in planning and implementing a new independent 501(c)(3) corporation to assume consortium leadership from the existing organization. Worked closely with legal experts and the leadership team to follow 501c leadership best practices to write the organization’s bylaws, articles for incorporation, application for exemption, contracts, guidelines, and policies. Evaluated accounting firms for subscriber invoicing and accounting management. Streamlined subscriber invoicing and implemented the process with the selected firm and a new bank with no gaps or loss of accuracy. Transitioned all operational requirements to the new organization, including assuming a new role as financial manager. Worked closely with the leadership team to establish the new Board of Directors and related subcommittees.

Concord, Nc

Developed and implemented the program governance structure, including project funding requests, ongoing project assessments, status reporting, risk management, and various project management and business analysis tools. Provided leadership for the overall program with oversight of all projects, mentoring of project managers, improvement of business processes, and ensuring alignment to goals. Served as the primary contact to the Office of the National Coordinator (ONC). Responsible for the funding approval process, executive committee reporting, contract facilitation, and budgeting. A $15.9 million federal grant was awarded to this organization to improve transitions of care across three counties. The program included over 25 projects that spanned the public health departments, CMC NE Hospital, Rowan Regional Hospital, Stanly Regional Hospital, associated primary care clinics, and the NC Community Care Network. The areas of focus were innovation, data infrastructure and exchange, and improving cost, quality and population health.

Managed projects through effectively balancing scope, time, and resources, prioritizing tasks, managing risks, developing the testing approach, and tracking and communicating the status through MS Project schedules, issue documentation, release statistics, and a milestone overview calendar. Served as project manager, development manager, and release manager for a company-wide initiative that included updating the website used by new members, creating a website for renewing members, and creating a web-based front end for an existing AS400 membership management application used by the call center, branches, and headquarter employees. Initiated Agile practices in order to meet deadlines while ensuring high user satisfaction. Worked closely with the business to prioritize new features and support tickets.

Developed a high performing team of Project Managers, Business Analysts, and Quality Assurance Analysts through project oversight, mentoring, career development, recruiting, annual reviews, and resource planning to efficiently and effectively meet project needs. Provided program management for high risk and high visibility projects. Collaborated with IT and Operations executive leadership to implement a new IT Governance program across IT and Operations to prioritize and track critical projects. Initiated, led, and implemented many process improvement initiatives

-Provide customers with business process analysis and consulting in customer relationship management, custom application development, and application integration.-Lead project managers, developers, and analysts on all projects to deliver high quality and fairly priced custom software. Maintain client relationships. Leverage project knowledge for training and process improvements and ensure division is profitable and successful. -Participate in overall management of the company through technology experience, industry knowledge, identifying market trends, recruiting, and planning for future opportunities. -Maintain high employee satisfaction through career direction, employee reviews, designating project resources, and training/certification planning.-Assist sales and system engineers through customer relationships, business analysis, proposals, estimates, and technology discussions.-Previously held positions of developer, SQL Server Admin, Business Analyst, and Project Manager

Bachelor Of Arts - Ba, Leadership

Aas