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Tracy Pelon Email & Phone Number

Director Technical Documentation | Community Engagement | Customer Support & Experience | at Celonis
Location: Mill Valley, California, United States 6 work roles 1 school
1 work email found @celonis.com 4 phones found area 415 and 800 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 4 phones

Work email t****@celonis.com
Direct phone (415) ***-****
LinkedIn Profile matched
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Current company
Celonis
Role
Director Technical Documentation | Community Engagement | Customer Support & Experience |
Location
Mill Valley, California, United States

Who is Tracy Pelon? Overview

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Quick answer

Tracy Pelon is listed as Director Technical Documentation | Community Engagement | Customer Support & Experience | at Celonis, based in Mill Valley, California, United States. AeroLeads shows a work email signal at celonis.com, phone signal with area code 415, 800, and a matched LinkedIn profile for Tracy Pelon.

Tracy Pelon previously worked as Head Of Knowledge Management at Celonis and Director, Global Customer Support, Technical Documentation and Community at Zuora. Tracy Pelon holds Computer And Information Sciences, English from University Of Houston.

Company email context

Email format at Celonis

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{first_initial}{last}@celonis.com
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AeroLeads found 1 current-domain work email signal for Tracy Pelon. Compare company email patterns before reaching out.

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Profile bio

About Tracy Pelon

Passionate, energetic leader who builds business value by synergizing people and processes across global teams. I’m a strategic visionary for content publishing, technology, customer support and community operations with demonstrated transformational expertise. Known as a successful team builder, coach, and mentor with the ability to balance employee growth with organizational needs.✰ Highly skilled in knowledge and information delivery systems, and leading teams to create relevant content with data-driven results. ✰ Proven history of driving and delivering innovative technology solutions that yield revenue-generating and cost-saving business outcomes.✰ Effective relationship management skills with business leaders, stakeholders, partners, vendors, and customers. SELECTED CAREER HIGHLIGHTS▪️ Managed the design, implementation and workflow processes for a new developer portal focusing on empowering developers and partners with information to learn, implement and contribute to the Zuora API engineering process. ▪️ Analyzed, selected and implemented new content publishing systems and production workflow processes from legacy systems to industry-leading solutions for multiple businesses, vastly improving efficiencies, productivity and cost savings.▪️ Overhauled and significantly improved data analytics and reporting capabilities by implementing new technologies and standardizing key performance indicators used across all business units.Evaluated and streamlined publishing operations processes at Public Library of Science (PLOS) during exponential growth (> 40% per year), while maintaining same staffing levels. Reduced article publication times by >20 days, saving monthly production costs by over $150K per month.▪️ Increased customer support ticket deflection by >25% by improving the self-service content and content discoverability.▪️ Developed a unified content strategy across multiple delivery platforms to improve self-service discoverability, user experience and integration with the customer support ticketing system.

Listed skills include Publishing, Technical Writing, Content Management, Online Publishing, and 40 others.

Current workplace

Tracy Pelon's current company

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Celonis
Celonis
Director Technical Documentation | Community Engagement | Customer Support & Experience |
Website
celonis.com
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6 roles · 18 years

Tracy Pelon work experience

A career timeline built from the work history available for this profile.

Head Of Knowledge Management

Current
Celonis

New York City, New York, US

Celonis is the leader in Execution Management Systems (EMS) that lifts barriers to execution capacity to maximize business performance.

May 2021 - Present

Director, Global Customer Support, Technical Documentation And Community

Zuora

Redwood City, California, US

Nov 2017 - Apr 2021

Senior Manager, Technical Documentation And Community

Zuora

Redwood City, California, US

  • Key Responsibilities===============
  • ️ Manage/develop a team of high-performing Technical Writers and Community Managers
  • ️ Experience working directly with globally distributed teams
  • ️ Drive the content strategy for multiple platforms with cross-functional teams
  • ️ Measure success and effectiveness of deliverables
  • ️ Innovate delivery methods to produce high-quality content for product features/APIs
Apr 2016 - Apr 2021

Director, Global Support, Technical Documentation & Community

Zuora

Redwood City, California, US

Apr 2016 - Apr 2021

Director Of Production, Publishing Operations And Web Technologies

Public Library Of Science (Plos)

San Francisco, CA, US

  • Key Responsibilities===============
  • Improve publishing processes by optimizing people, process, and tools.
  • Lead and develop a staff of over 30 people comprised of 3 groups: Production Operations, Publishing Systems/Reporting, and Web Technologies.
  • Recommended technology, software, and workflow enhancements to improve overall publishing processes and productivity
  • Sourced and developed key relationships with strategic partners/vendors
  • Drove the development of technology tools to improve the organization's usability and accessibility of operational data and reporting systems
2008 - Apr 2014

Technical Publications Manager

Autodesk

San Francisco, CA, US

  • Key Responsibilities===============
  • Managed several software project teams including AutoCAD and AutoCAD LT Technical Publications, Tools & Technology groups, and API documentation group.
  • Often referred to as the “Project Lead/Evangelist” for new tools and technologies. Researched and led the movement to incorporate new emerging online help technologies into Autodesk’s flagship products, AutoCAD and.
  • Managed and contributed to all “in-product” user assistance materials and online help components for AutoCAD and AutoCAD LT. Designed and engineered the information structure, user interface, online help and user.
  • Wrote project specifications and scheduled tasks to coincide with major software milestones. Worked with the team to implement tasks on time and on budget.
  • Researched and conducted usability tests to determine how to improve user experience and productivity of software and adjusted project specification to fit user’s needs.
Sep 1994 - Sep 2006
Team & coworkers

Colleagues at Celonis

Other employees you can reach at celonis.com. View company contacts →

BP Blanca Pereda Blanca Pereda Colleague at Celonis Greater Madrid Metropolitan Area, Spain View → DE Denise Engelke Denise Engelke Colleague at Celonis Munich, Bavaria, Germany, Germany View → HF Harvey Flather Harvey Flather Colleague at Celonis London, England, United Kingdom, United Kingdom View → KR Katharine Raab Katharine Raab Colleague at Celonis Raleigh, North Carolina, United States, United States View → CD Chris Dicso Chris Dicso Colleague at Celonis New York, New York, United States, United States View → JS John Santic John Santic Colleague at Celonis Greater Vancouver Metropolitan Area, Canada, Canada View → AG Alessia Giacovelli Alessia Giacovelli Colleague at Celonis Milan, Lombardy, Italy, Italy View → TG Thomas Grant Thomas Grant Colleague at Celonis Morrisville, North Carolina, United States, United States View → ND Nicole Daryanani Nicole Daryanani Colleague at Celonis San Francisco Bay Area, United States, United States View → MG Monika Gupta Monika Gupta Colleague at Celonis Delhi, India, India View →
1 education record

Tracy Pelon education

  • University Of Houston
    University Of Houston
    English
FAQ

Frequently asked questions about Tracy Pelon

Quick answers generated from the profile data available on this page.

What company does Tracy Pelon work for?

Tracy Pelon works for Celonis.

What is Tracy Pelon's role at Celonis?

Tracy Pelon is listed as Director Technical Documentation | Community Engagement | Customer Support & Experience | at Celonis.

What is Tracy Pelon's email address?

AeroLeads has found 1 work email signal at @celonis.com for Tracy Pelon at Celonis.

What is Tracy Pelon's phone number?

AeroLeads has found 4 phone signal(s) with area code 415, 800 for Tracy Pelon at Celonis.

Where is Tracy Pelon based?

Tracy Pelon is based in Mill Valley, California, United States while working with Celonis.

What companies has Tracy Pelon worked for?

Tracy Pelon has worked for Celonis, Zuora, Public Library Of Science (Plos), and Autodesk.

Who are Tracy Pelon's colleagues at Celonis?

Tracy Pelon's colleagues at Celonis include Blanca Pereda, Denise Engelke, Harvey Flather, Katharine Raab, and Chris Dicso.

How can I contact Tracy Pelon?

You can use AeroLeads to view verified contact signals for Tracy Pelon at Celonis, including work email, phone, and LinkedIn data when available.

What schools did Tracy Pelon attend?

Tracy Pelon holds Computer And Information Sciences, English from University Of Houston.

What skills is Tracy Pelon known for?

Tracy Pelon is listed with skills including Publishing, Technical Writing, Content Management, Online Publishing, Management, Software Project Management, Publications, and Project Management.

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