Product Owner for DevOps Team (Crew) - Southwest Airlines - Dallas, TX• Product Owner for Crew DevOps Team. • Work with multiple projects to ensure timelines are met and delivery is consistent. • Moved Crew database infrastructure to Oracle Exadata.• Working to improve stability in QA and Production environments.• Worked with Team to reorganize procedures and how we delivery environments to Teams.• Revamping work flows within the DevOps Team to create efficiency’s to enable more consistent code deployment. Product Solutions CREW Project Manager – Southwest Airlines – Dallas, TX • Brought in to work with “Crew” software (manages Pilots, Flight attendants, and fleet) to help them put processes in place to streamline releases and application updates. • Helping to re-organize their 85 lower environments to improve performance and functionality for Crew and Customers.• Working with Database team to increase database efficiency in the lower environments. • Creating stable environments for customers during releases and addressing previous performance issues. • Working with Data Center to ensure infrastructure is aligned with current and future needs. Adding in new hardware to address customer frustration and resolve performance issues. Infrastructure PM – Southwest Airlines – Dallas, TX • Worked on implementing maintenance software Maintenix. • Managed 40 environments. • Managed disaster recovery for failing over of software between datacenters. • Worked with datacenter to stand up servers/environments at all levels during the project. • Worked with internal customers to understand their needs and frustrations. • Pulling builds forward in the program to ensure we avoided other projects timelines. • Worked in Agile/Scrum environment with pods.• Ensured technical issues and risk were documented and resolved in a timely manner