Tracy P H. Email & Phone Number

Austin, Texas, US

Helps in delivering one of the oldest continuously running DevOpsDays conferences

Milpitas, California, US

• Assisted with content strategy, and helped guide or collaborated with the Solution Architects and Marketing team to help drive enterprise and open source value in support of our software.
• Built highly impactful and engaging content that helped the community understand the value and benefits of Cilium and the cloud native technology stack, and also contributed to or organized other community initiatives.
• Created blog posts, practical guides, project demos, conference presentations, etc. to advocate and educate the Kubernetes platform to cloud native communities, and for the purpose of building relationships with our.
• Created conference Slack channel and calendar for Marketing team for employees to keep up with new and noted conferences and conventions. Channel provided information and talk preparation/collaboration for conference.

Mountain View, California, US

• Created guides, how-tos, blog posts, webinars, videos, books, and talks around Codefresh, GitOps, Argo, DevOps, and Kubernetes. Also assisted with documentation efforts.
• Assisted with content strategy, as well as help guide and give feedback to the Marketing team.
• Engaged, contributed, and built relationships with the Argo Project open source community.
• Reviewed and tested custom platform for technical feasibility and adherence with the company objectives and provided recommendations to the Engineering team and management.

Palo Alto, CA, US

• Contributed code and worked on feature development related to upstream development on open source projects relevant to the Container Software Bill of Materials (SBOM).
• Contributed impactful features to container related open source projects such as Tern.
• Coached and mentored internal groups on how to effectively contribute and cultivate relationships within an open source community.
• Advised internal teams on open source licensing, technology adoption, and best practices.

San Francisco, California, US

- Collaborated with the open source community to build and test new features for Terraform, Packer, and Boundary, as well as a cohesive developer experience- Gathered and organized feedback to product engineering teams for implementation of tested features. Also, collaborated with internal teams on the product roadmap, and messaging- Used various.

San Francisco, California, US

• Worked on issues and contributed improvements related to design and development in Terraform Providers (focusing on AWS and Azure) critical to the success of the open source community and HashiCorp customers.
• Helped support open source contributors with supportive and constructive code review, documentation improvements, and workflow changes. Also promoted transparency and maintained open lines of communication on how.
• Advocated and supported improvements to Terraform APIs and core to improve development and integration of new and existing infrastructure providers.

Las Vegas, NV, US

• Diagnosed and resolved problems using documented procedures and checklists required to support applications, hardware, and software. Created documentation as needed.
• Responsible for and assisted with the resolution of application, hardware and software problems.
• Configured, installed, maintained, and troubleshot desktop systems and communications components.
• Maintained an inventory and accountability for all IT components
• Maintained and improved expertise in software applications and direct their use based on business requirements.
• Lead, advised, and/or assisted with technology projects. Required initiative to identify areas of opportunity, ability to analyze and assess possible solutions, to support the selection and implementation of projects.

• Provided mentoring, technical, and motivational support to 300+ students
• Monitored and maintain onboarding data input and provide spot analysis of daily trends in program states.
• Utilized Google Sheets and Microsoft Excel to create and maintain data relevant to daily, monthly, and weekly student trends.
• Coded new feature for Rails instructor/student application to address the need for secure student access to onboarding and curriculum resources.
• Initiated pair-programming to incorporate ability to edit student onboarding data, and add additional needed information.

Exton, PA, US

• Successfully developed a process that allows for import of documentation into relevant systems.
• As only member of Southwest Region Deployment team, streamlined current onboarding documentation and cut onboarding time down less than given four weeks.
• Responsible for defining new remote onboarding process for Southwest Region.
• Lead on implementation of new process for the West regions, and primary on new process implementation for the East region
• Assisted with creation of internal company procedure and policy
• Regularly consulted with new clients to research existing infrastructure, fix any immediate technical issues, and led projects with regard to implementation.

• Provided analysis regarding attendance, demographics, and experience
• Led registration efforts for approximately 90 attendees
• Participated in planning sessions with director(s) and other organizers
• Assigned volunteers various tasks over a period of three days
• Participated in social media efforts on Twitter and Facebook

Springfield, Virginia, US

• Assisted in planning/implementing/executing the Central Processing Data Center move.
• Windows team project lead for DMZ Phase X – A complete build of the WPC DMZ Infrastructure and rebuild of CPC DMZ.
• Co-author of DMZ based Windows’ SOP – This documentation was built from scratch and served as the template for any additional documentation in the DMZ environment, as well as production.
• Project lead of A-RMFT/Repliweb – Repliweb is a software package that allows ad-hoc authenticated transfer of large files within and outside of the USACE CorpsNet.
• Responsible for server builds, configuration, and security patching on the High Side.
• Deployed, installed, configured, and maintained Microsoft Windows 2003/2008/2012 Server Operating Systems.

Springfield, Virginia, US

• Managed and supervised one of two ACE-IT Operations Center teams responsible for 24x7 monitoring for the Army Corps of Engineers worldwide.
• Provided management and feedback regarding performance and development to center employees in multiple locations. Prepared formal presentations to staff about IT related items.
• Wrote reports and other correspondence for upper management related to technical matters.
• Monitored and maintained data input and provide spot analysis of daily trends.
• Served as the primary point of contact for USACE management and customer for escalated and critical issue as needed on a 24/7 basis.
• Responsible for feedback and daily reports to upper management on the government and contractual side.

Springfield, Virginia, US

• Provided 24x7 proactive monitoring of ACE-IT managed infrastructure devices for the Army Corps of Engineers worldwide.
• Provided first echelon support for network outages, served as liaison between user and Data Center engineers, and provided coordination for telecommunications company service and overall problem resolution.
• Tracked service details using the Remedy Action Request System to create and manage trouble call tickets.
• Performed remote and physical inspection of cooling, water and power systems at regular intervals 24/7, creating and disseminating daily reports, and provide first response to critical outages.
• Under UITOC, monitored and inspected transmissions to and from USACE IP addresses for intrusions using ArcSight IDS.
• Troubleshot VPN client connections, and acted as an administrator for the USACE XMPP client (Jabber).

Education record

Bsba, Marketing