Tracy Piper Email & Phone Number

Remote

Remote

United States

Senior Consultant with JPMorgan Chase

Richardson

Provided oversight for daily IT Operations, strategy, planning and execution, and leadership of technical projects and programs focused on enhancing operational success.

Plano, Tx

Cultivated a team of access management professionals, who were audited quarterly. Additionally, served as the Sr. IT Project Manager and Sr. IT Business Systems Analyst to execute IT infrastructure projects. Established as the IT single point of contact for all internal and external regulatory requests. ● Produced an environment where audit findings went from approx. seven each year, to zero during tenure.● Advanced employee satisfaction rating from low 80’s% to high 90’s% and attained three 100% Manager satisfaction rating from employees. ● Successfully instituted the first team SharePoint Site. ● Earned Diamond Award for exemplary efforts on reduced audit findings.● Awarded 6-month Company Sponsored Manager Leadership Workshop, which is reserved for top 3% outperforming managers.

Plano, Tx

Supported Auto Finance IT portfolio. Partnered with executive and key stakeholders to elicit approved Business Requirement Documents (BRD's). Tracked all open issues and risks. Documented Project timeline, scope and budget. Coordinated all communications including status updates between business and IT. Oversaw all phases of the software development lifecycle (SDLC) including user acceptance testing, change control and successful implementation. ● Updated all Auto Loan ID’s from 7 digits to 13 otherwise 7-digit loan ID’s would have been depleted in 2015. ● Produced an Avaya phone dialer upgrade from v3.0 to v5.0, for all auto call centers nationwide. ● Assisted with Auto Navigator, CapitalOne’s one stop shop for purchasing and financing an automobile.● Planned automation of Shaw green screens for loan modifications called Change in Terms (CIT). ● Earned the Capital One Circle of Excellence, the highest internal honor an associate can receive. The award winner is flown to Virginia to have dinner with Capital One Founder and CEO Rich Fairbanks.

Allocated 100% to a new line of business for RAC to perform check cashing and pay day loans to be built from ground floor up. ● Improved loan collection efforts focused on driving down bad debt 3% to improve overall portfolio performance.● Executed centralization of origination financial /reconciliation processes to build uniform financial system and processes of 300 disparate store level financial management practices. ● Organized enterprise adoption of centralized cash management practices and systems.

Irving, Tx - Auto Lending Financial Services

Citigroup Auto Finance, Irving, TX Sr. Operations Project Manager, Business Originations Managed the delivery of all loan origination department operational efforts, represented all project requests to executive steering committee for ranking and prioritization, served as the operations subject matter expert.● Oversaw enterprise wide integration of Prime and Non-Prime lending functions. Net impact $15.5M additional origination volume each month. ● Managed enterprise wide segregation of lending verification functions into two separate job roles. ● Served with risk management to provide detailed buy or reject portfolio analysis resulting in $8M additional revenue.

Irving, Tx - Auto Lending Financial Services

Facilitate, gathered, and documented all phases of the Software Development Life Cycle (SDLC), from Business Requirements, Software Requirements, Design Requirements, and User Acceptance Test Cases for Senior Executives within Sales, Risk, Marketing, Legal, and Finance. ● Aligned the systems integration of three company acquisitions. ● Directed the implementation of updated interfaces with all credit reporting agencies.● Managed implementation of Dealer Track for all our car dealerships.

Responsibilities included Project Management of multiple IT initiatives. Daily duties included, Requirements Gathering, Project Scope Mgmt, Business Requirements, Work Flow Analysis, Process Documentation, Technical Requirements, Project Timeline, Project Estimates, Return on Investment Analysis, Construction, QC Acceptance Testing, Customer Relationship Management, and Executive Level Briefings. I successfully managed to expectations with detailed documentation: JAD sessions, MS Project Time Lines, status, and issue tracking.