Tracy Pook Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Geelong, Victoria, Australia

Responsible for the operational management of all TAC buildings: oversight and delivery of key strategic projects.• Project Lead for the personal effect’s locker installation project (+$1m) overseeing five contractors as well as internal and building owner stakeholders. • Implementation Lead for new car park management system (BaseUp). Actively contributed to companywide communications strategy: developed new car park wayfinding strategy and signage: subject matter expert and liaison.• Delivery Lead for surplus corporate FFE disposal project with compliance to sustainability-related principles critical.• Contributed to office relocation and make-good of regional site, including pack down and preparation for the relocation of equipment. • Manage risk and compliance for the ‘return to office’ related building requirements. • Manage the design and reconfiguration of TAC’s offices to meet business requirements, including meeting room and auditorium setup and office configuration. • Manage building maintenance issues and assist with emergency management preparedness compliance training. • Plan and facilitate building maintenance works and upgrades.• Develop and maintain effective partnerships with key business areas and proactively support their needs by providing options and solutions.• Manage the relationship between the building owners’ representative and TAC to ensure productive outcomes.• Establish and maintain relationships with service providers and contractors to ensure all services meet contractual obligations.• Develop and implement the Corporate Services policies and procedures for SOPs, SWPs, Emergency Management and Health Safety & Wellbeing.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Geelong, Australia

As the Corporate Centre Manager, I manage an events calendar with a team of staff across a multi-site operation, whilst ensuring stakeholders are well managed and well looked after throughout the entire event process. In addition, I provide first class service in a discrete and professional manner for the Vice-Chancellor and Chancellery’s events and corporate hospitality needs. Moreover, I provide strategic support and advice to senior management and staff across Deakin University’s Waterfront Campus to create and maximise the impact of significant university events and activities held on campus. Finally, I assume responsibility for the overall operational financial responsibility, reducing the overtime and the number of casual hours required by streamlining and creating new efficient processes for the Centre through the use of emerging technology solutions. Key Achievement:• Successfully developed and implemented the end to end operational processes for events that all Corporate Centres now work by, with a particular focus on client detail and creating a memorable client experience.

Geelong, Australia

In this role, I managed all operational aspects of the Estate, including overseeing team performance of reservations, front desk, concierge, guest relations, housekeeping, events, maintenance, IT, property presentation and cleanliness. It was my responsibility to provide guidance for safety, problem solving and staff resourcing and supervision to successfully deliver excellence in professional service outcomes and visitor experience. I also ensured the smooth operation of the Estate in every facet of the operation by creating, implementing and training all staff in effective processes, systems and procedures. Aside from this, I implemented new systems for better work efficiency, training all front office staff on cloud- based Property Management Software, as well as Conference & Banqueting software, along with Property Channel Management and Point of Sale Software. I provided expertise relating to the services and standards offered to ensure high customer satisfaction and memorable client experience, hence driving operational excellence. Furthermore, I promoted the Estate to high profile businesses such as Epworth Hospital, Geelong Football Club, Geelong Chamber of Commerce, Business Events Geelong, Give Where you Live and numerous Faculties within Deakin University. Notable Clients:• Deakin University MBA Program• Lorna Jane Premium Retail Event• Various Geelong Chamber of Commerce Events• Many and Varied Corporate Conference ProgramsKey Achievements:• Oversaw the property’s rebranding and reopening in January 2016 with an entirely new team, personally creating, implementing and training all staff in effective processes, systems and procedures to ensure the smooth operation of the Estate in every facet of operations.• Drove significant operational changes by providing expertise relating to the services and standards offered to ensure high customer satisfaction.

Melbourne, Australia

Here, I managed the Centre to ensure the highest level of service was consistently delivered to internal and external guests alike, managing the selection, recruitment and on-boarding, appraisal, engagement and retention of team members. I was responsible for providing staff with coaching, support, advice, direction and relevant professional development opportunities through the performance planning and review process. I also oversaw the end-to-end management of all events at the Centre, with particular focus on negotiating terms with the facility owner and ensuring knowledge and compliance to applicable Essential Services Safety Measures. On top of this, I ensured the completion of the construction of the Centre on time and on budget, acting as subject matter expert on the fit out and commissioning of the commercial kitchen, along with setting up and implementing all food and beverage requirements and procedures, including the procurement of a caterer. More importantly, I developed the end-to-end management process of all events at the Centre, focusing on client detail and creating a memorable client experience, from the initial enquiry, to the proposal, to execution and invoicing of the event. Key Achievements:• Recipient of the Vice-Chancellors Award for Outstanding Contribution to Deakin Connectedness in 2015, for the sustained provision of high quality, technology rich, sophisticated meeting and event spaces and services that support the University in facilitating important partnerships.• Responsible for the successful opening of the Melbourne Corporate Centre, creating the centres own identity as a new event space and ensuring the property became the benchmark for corporate events within the University environment.

Geelong, Victoria, Australia

In this role, I managed a team of 30 staff and a conference facility with 57 accommodation rooms and 8 meeting rooms, catering to groups of 10 to 200. I was tasked to ensure a memorable client experience by being responsible for the end-to-end management of all event. I also oversaw the end-to-end management of all events at the Centre from initial enquiry, to proposal, to execution and invoicing of the event. Furthermore, I prepared conference plans and schedules for clients and staff, booking suitable meeting and accommodation rooms and planning meeting room layouts. Lastly, I researched and met with clients to personally develop proposals for events and conferences to meet their requirements.Key Achievements:• Winner of the Human Synergistics Cultural Transformation Award in 2010, for actively transforming a company culture over a 24-month period from a culture of passive aggressive to that of a constructive culture.• Became the number 1 Event Manager, as measured by enquiry to conversion rate for conferences and events of all International Association of Conference Centers (IACC) nationally. • Dramatically increased repeat business by 50% due to integrity, passion, work ethic and commitment to creating a memorable client experience.• Achieved a minimal staff turnover during time as Operations Manager.• Selected to participate in an Executive Leadership Program conducted by Team Link, as well as in the International Association of Conference Centres American Study Tour held in New York.

Geelong, Victoria, Australia

Advanced Certificate In Hospitality Operations

Certificate In Workplace Leadership

Apply Infection Prevention & Control Procedures To Own Work

Explores the skills and knowledge required to undertake work activities in compliance with organisations' procedures that prevent.