Tracy Pook Email & Phone Number

Melbourne, VIC, AU

Australia

Melbourne, Victoria, Australia

Geelong, Victoria, Australia

• Responsible for the operational management of all TAC buildings: oversight and delivery of key strategic projects.
• Project Lead for the personal effect’s locker installation project (+$1m) overseeing five contractors as well as internal and building owner stakeholders.
• Implementation Lead for new car park management system (BaseUp). Actively contributed to companywide communications strategy: developed new car park wayfinding strategy and signage: subject matter expert and liaison.
• Delivery Lead for surplus corporate FFE disposal project with compliance to sustainability-related principles critical.
• Contributed to office relocation and make-good of regional site, including pack down and preparation for the relocation of equipment.
• Manage risk and compliance for the ‘return to office’ related building requirements.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Geelong, Australia

• As the Corporate Centre Manager, I manage an events calendar with a team of staff across a multi-site operation, whilst ensuring stakeholders are well managed and well looked after throughout the entire event process..
• Successfully developed and implemented the end to end operational processes for events that all Corporate Centres now work by, with a particular focus on client detail and creating a memorable client experience.

Geelong, Australia

• In this role, I managed all operational aspects of the Estate, including overseeing team performance of reservations, front desk, concierge, guest relations, housekeeping, events, maintenance, IT, property presentation.
• Deakin University MBA Program
• Lorna Jane Premium Retail Event
• Various Geelong Chamber of Commerce Events
• Many and Varied Corporate Conference ProgramsKey Achievements:
• Oversaw the property’s rebranding and reopening in January 2016 with an entirely new team, personally creating, implementing and training all staff in effective processes, systems and procedures to ensure the smooth.

Melbourne, Australia

• Here, I managed the Centre to ensure the highest level of service was consistently delivered to internal and external guests alike, managing the selection, recruitment and on-boarding, appraisal, engagement and.
• Recipient of the Vice-Chancellors Award for Outstanding Contribution to Deakin Connectedness in 2015, for the sustained provision of high quality, technology rich, sophisticated meeting and event spaces and services.
• Responsible for the successful opening of the Melbourne Corporate Centre, creating the centres own identity as a new event space and ensuring the property became the benchmark for corporate events within the University.

Geelong, Victoria, Australia

• In this role, I managed a team of 30 staff and a conference facility with 57 accommodation rooms and 8 meeting rooms, catering to groups of 10 to 200. I was tasked to ensure a memorable client experience by being.
• Winner of the Human Synergistics Cultural Transformation Award in 2010, for actively transforming a company culture over a 24-month period from a culture of passive aggressive to that of a constructive culture.
• Became the number 1 Event Manager, as measured by enquiry to conversion rate for conferences and events of all International Association of Conference Centers (IACC) nationally.
• Dramatically increased repeat business by 50% due to integrity, passion, work ethic and commitment to creating a memorable client experience.
• Achieved a minimal staff turnover during time as Operations Manager.
• Selected to participate in an Executive Leadership Program conducted by Team Link, as well as in the International Association of Conference Centres American Study Tour held in New York.

Geelong, Victoria, Australia

Advanced Certificate In Hospitality Operations

Certificate In Workplace Leadership

Apply Infection Prevention & Control Procedures To Own Work

Explores the skills and knowledge required to undertake work activities in compliance with organisations' procedures that prevent and.