Tracy Allison Email & Phone Number

Halifax, Nova Scotia

A service planner develops, documents and implements worldwide support delivery plans to ensure customers receive seamless software support for their licensed offering. Working with service delivery management, product developers, brand managers, finance, as well as technical sales and marketing as the support liaison between these business units. Service planners support, shape and redefine Service Delivery processes, ensuring consistency for customers.* Trusted support advisor providing strategic perspective to the support management team. * Influence Project Team, product, and support by incorporating metrics/post-release analysis into planning activities and business impact decisions.* Drive yearly Quality Plan; analyze, project support tickets, defects, generate continuous product quality improvement. * Develop Business plan for Social media initiative, address social media business needs, promote and access/report progress.* Determine areas of support to improve upon customer support targets.

Halifax, Nova Scotia

A service planner develops, documents and implements worldwide support delivery plans to ensure customers receive seamless software support for their licensed offering. Working with service delivery management, product developers, brand managers, finance, as well as technical sales and marketing as the support liaison between these business units. Service planners support, shape and redefine Service Delivery processes, ensuring consistency for customers.* Trusted support advisor providing strategic perspective to the support management team. * Influence Project Team, product, and support by incorporating metrics/post-release analysis into planning activities and business impact decisions.* Drive yearly Quality Plan; analyze, project support tickets, defects, generate continuous product quality improvement. * Develop Business plan for Social media initiative, address social media business needs, promote and access/report progress.* Determine areas of support to improve upon customer support targets.

Halifax, Nova Scotia Canada

The Support Release Manager plans, manages, and coordinates the training and support requirements for a given set of products to ensure the global support staff is properly trained and able to provide consistent global support to all Dell customers.

Halifax, Nova Scotia Canada

The Support Release Manager plans, manages, and coordinates the training and support requirements for a given set of products to ensure the global support staff is properly trained and able to provide consistent global support to all Quest customers.

The Knowledge Management Analyst is responsible for: publishing content on SupportLink and our internal SharePoint portal. The Knowledge Management Analyst reviews, maintains, and creates relevant content to facilitate self-service of technical issues for Quest customers.

The Senior Technical Support Engineer provide timely installation, configuration, and troubleshooting assistance to internal and external customers for Quest products. Participate in 24x7 product support for applicable products. Take a leadership role in working with other support engineers on resolving customer issues and mentoring newer support engineers.

The Technical Support Engineer provided timely installation, configuration, and troubleshooting assistance to internal and external customers for Quest products. Participate in 24x7 product support for applicable products.

Desktop Support and Helpdesk Support.

Gut Health & Colic Prevention, Completed Successfully

Reduce your Risk with Equine Guelph’s Colic Prevention Program Designed for individuals that want to reduce the risk of colic in their own.

Diploma In Equine Studies, 2200002 - Equine Behaviour, Completed Successfuly

Achieve a better understanding of why horses do the things they do and how to provide the best environment possible for their well-being..

Equine First Aid, Successfully Passed

This course covers an overview of first aid procedure and include a focus on many common horse health conditions horse caregivers may.

Team Leadership Virtual Course

The Online Team Leadership Course equips team leaders, supervisors and managers with the skills they need to successfully develop high.

Equine Guelph’S Horse Behaviour And Safety 2 Week Online Course, Equestrian/Equine Studies, Successfully Completed

In this course you will be given the tools to take action to create a safe environment for you and your horse by; Gaining an introductory.

Certificate, Knowledge Management Foundations Kcs Principles

Mcse, Microsoft Certified System Engineer