Tracy Riordan

Tracy Riordan Email and Phone Number

Director @ Spirit Executive Recruitment | FMCG | Beverages | Alcohol Beverages Helping growing brands establish the right talent for building a successful team @ Spirit Executive
dublin, dublin, ireland
Tracy Riordan's Location
Ireland, Ireland
Tracy Riordan's Contact Details

Tracy Riordan personal email

n/a
About Tracy Riordan

I have worked in Senior CSM roles in SaaS companies managing SMB and Enterprise customers. I have also worked in recruitment helping SaaS companies build their teams. . Being part of start-ups throughout my career has given me the understanding on what takes to recruit in this space! I am passionate about partnering with companies that are at the beginning of their journey. I help hire & grow the best teams.

Tracy Riordan's Current Company Details
Spirit Executive

Spirit Executive

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Director @ Spirit Executive Recruitment | FMCG | Beverages | Alcohol Beverages Helping growing brands establish the right talent for building a successful team
dublin, dublin, ireland
Website:
spiritexec.com
Employees:
5
Tracy Riordan Work Experience Details
  • Spirit Executive
    Director
    Spirit Executive Apr 2024 - Present
    Dublin, County Dublin, Ireland
  • Spirit Executive
    Senior Recruitment Partner
    Spirit Executive May 2017 - May 2024
    County Dublin, Ireland
    Spirit Executive is a Boutique recruitment and search consultancy, specialising within in Marketing, Sales and Management arenas. We operate at mid range to executive search level . We operate on a global level.Specialist in Software Sales & Marketing (SaaS), Software Engineering, ICT Sales and Marketing, FinTech, Professional Services and Telecommunications Other areas: FMCG, Drinks
  • Spirit Executive Tech Hub
    Head Of Tech Hub
    Spirit Executive Tech Hub Jan 2021 - Jan 2022
    Ireland
    My goal with the Spirit Executive Tech Hub is to collaborate with SaaS Start-ups who want to build and grow an EMEA Sales and Services team. From my own experience working in SaaS companies, I am aware of how paramount it is to source the talent from both a culture and job fit perspective. My strong network of GM’s, VP Sales, Enterprise Sales, Channel, Marketing & Customer Success gives me the opportunity to introduce outstanding executives to SaaS companies.
  • Hubspot
    Senior Customer Success Manager
    Hubspot Nov 2012 - May 2016
    Dublin
    HubSpot all-in-one marketing software helps more than 10,000 companies in 56 countries attract leads and convert them into customers. A pioneer in inbound marketing, HubSpot aims to help its customers make marketing that people actually love. I was hired as one of the first 10 to open the EMEA office in Dublin. I was the first Account Manager hired. My role involved onboarding and managing customers and working with them on their marketing strategy, Building a plan for them, ensuring they were… Show more HubSpot all-in-one marketing software helps more than 10,000 companies in 56 countries attract leads and convert them into customers. A pioneer in inbound marketing, HubSpot aims to help its customers make marketing that people actually love. I was hired as one of the first 10 to open the EMEA office in Dublin. I was the first Account Manager hired. My role involved onboarding and managing customers and working with them on their marketing strategy, Building a plan for them, ensuring they were utilizing the rights tools to reach their goals. I worked cross-functionally with Inbound marketing Specialists, Technical consultants and Sales engineers to solidify the best plan for the customer. Show less
  • Candidate Manager Ats
    Enterprise Customer Success Manager
    Candidate Manager Ats Dec 2009 - Nov 2012
    Dublin 2
    Candidate Manager provides software solution (SaaS) that streamlines the recruitment process enabling HR Professionals increase their quality of hire, while significantly reducing recruitment costs, administration and time-to-hire.Manage a portfolio of Enterprise clients, across different verticals. Engage with clients to understand key challenges within their recruitment process and develop Account Plans to ensure full optimization and usage of Candidate Managers solution… Show more Candidate Manager provides software solution (SaaS) that streamlines the recruitment process enabling HR Professionals increase their quality of hire, while significantly reducing recruitment costs, administration and time-to-hire.Manage a portfolio of Enterprise clients, across different verticals. Engage with clients to understand key challenges within their recruitment process and develop Account Plans to ensure full optimization and usage of Candidate Managers solution. Review client accounts on a quarterly basis and ensure client renewals are managed effectivelyLiaise with product development and pre-sales on new product feature requests from clients - and ensure that timelines are managed efficiently.New business development through referrals and networking Show less
  • The People Group, Dublin
    Senior Ict Recruitment Consultant
    The People Group, Dublin Feb 2007 - Jan 2010
    Dublin 2
    Developed the ICT Sales Area within The People Group targeting companies for new business and developing relationships with existing clientsAccount management of existing clients in order to grow the account across all channels New Business Development, by replenishing clients, contacting new clients by referral through clients or candidates.Face to face meetings and presentation's to key clients. Sourcing of personnel as defined by the client, negotiation of salary, terms and… Show more Developed the ICT Sales Area within The People Group targeting companies for new business and developing relationships with existing clientsAccount management of existing clients in order to grow the account across all channels New Business Development, by replenishing clients, contacting new clients by referral through clients or candidates.Face to face meetings and presentation's to key clients. Sourcing of personnel as defined by the client, negotiation of salary, terms and benefits, issuing of contracts. Managing candidate and client expectations through interview process. Finding suitable candidates through searching, headhunting, online marketing, specialist sites, networking and referrals. Optimising ads for maximum exposure and using networking sites to full potential. Responding to and vetting candidates before presenting to clients Advising candidates on their CV and interviewing skills and preparation. Show less
  • 2020 Mobile Group
    Sales & Customer Care Manager
    2020 Mobile Group Jul 2006 - Dec 2006
    Sandyford
    Responsible for the Customer care and Sales function for 2020 mobile which involved managing a team of ten and ensuring all targets were met for main client Vodafone and the accredited agents within the mobile sector.Drive and maintain customer satisfaction targets across all business functions within customer care. Achieving service and operational Targets and managed KPI's within the teamReporting and presenting to clients and Customers on a regular basis Managing a team and… Show more Responsible for the Customer care and Sales function for 2020 mobile which involved managing a team of ten and ensuring all targets were met for main client Vodafone and the accredited agents within the mobile sector.Drive and maintain customer satisfaction targets across all business functions within customer care. Achieving service and operational Targets and managed KPI's within the teamReporting and presenting to clients and Customers on a regular basis Managing a team and ensuring client and company objectives are met Oversee recruitment, selection and training of all Customer Care staff. Prepare Management reports/statistics/analysis for presentation to the board on a weekly basis. Show less
  • Pure Telecom
    Senior Account Manager
    Pure Telecom 2004 - 2006
    Dublin 18
    Managed and developed Pure Telecoms Blue-Chip Clients and Government bodies.Preparing and understanding the customers’ business, position and requirements.Implementing strategic sales account plans for all customers to ensure growth across all accountsMeeting with clients on a regular basis and presenting at board levelNew business acquisition through referrals and networking within the industryLiaising with 3rd party partners in order to ensure that clients’ needs were… Show more Managed and developed Pure Telecoms Blue-Chip Clients and Government bodies.Preparing and understanding the customers’ business, position and requirements.Implementing strategic sales account plans for all customers to ensure growth across all accountsMeeting with clients on a regular basis and presenting at board levelNew business acquisition through referrals and networking within the industryLiaising with 3rd party partners in order to ensure that clients’ needs were met within a certain time framProject Manage relocation of premises for clients for broadband, Leased Lines, Frame Relay, MPLSManage service level agreements and escalations through third party. Maintaining and improving knowledge on all new and existing products and services and on competitors’ offerings.Win back business from competitors, and develop future business growth with in account. Show less
  • Eircom
    Key Account Manager/ New Business
    Eircom Sep 2003 - Sep 2004
    Dublin 1
    Targeted a base of 60 key customers worth c.180 p.a and win back business from competitors.Face to face calls to decision-makers within the targeted customer baseBuilding relationships within key contacts within account base in order to win busines backIdentifying business growth opportunities within accounts.Develop and meet customers needs, selling a solution that delivers value to both the customer and eircomAchieve quarterly targets of winning back customers and… Show more Targeted a base of 60 key customers worth c.180 p.a and win back business from competitors.Face to face calls to decision-makers within the targeted customer baseBuilding relationships within key contacts within account base in order to win busines backIdentifying business growth opportunities within accounts.Develop and meet customers needs, selling a solution that delivers value to both the customer and eircomAchieve quarterly targets of winning back customers and up-selling on accountsProduce high quality proposals and presentations to key clients at director level Show less

Tracy Riordan Skills

Account Management Crm Business Development New Business Development Saas Management Marketing Key Account Management Recruiting Sales Customer Retention Talent Management Telecommunications Strategic Planning Cloud Computing Business Strategy Team Management Selling Enterprise Software Customer Service Solution Selling Competitive Analysis Strategic Thinking Network Hardware Social Networking Start Ups Software Industry Leadership Software Sales Technical Recruiting Recruitment Software Hris Hr Consulting Hr Solutions Sales Recruitment Team Leadership Ip Digital Marketing Online Marketing Marketing Strategy Strategy Lead Generation Online Advertising

Tracy Riordan Education Details

  • Marketing Institute Of Ireland
    Marketing Institute Of Ireland
    International Marketing

Frequently Asked Questions about Tracy Riordan

What company does Tracy Riordan work for?

Tracy Riordan works for Spirit Executive

What is Tracy Riordan's role at the current company?

Tracy Riordan's current role is Director @ Spirit Executive Recruitment | FMCG | Beverages | Alcohol Beverages Helping growing brands establish the right talent for building a successful team.

What is Tracy Riordan's email address?

Tracy Riordan's email address is tr****@****ger.net

What schools did Tracy Riordan attend?

Tracy Riordan attended Marketing Institute Of Ireland.

What are some of Tracy Riordan's interests?

Tracy Riordan has interest in Human Resources, Social Networking, Recruitment.

What skills is Tracy Riordan known for?

Tracy Riordan has skills like Account Management, Crm, Business Development, New Business Development, Saas, Management, Marketing, Key Account Management, Recruiting, Sales, Customer Retention, Talent Management.

Who are Tracy Riordan's colleagues?

Tracy Riordan's colleagues are Annie Spayne, Tom Burgess.

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