Tracy Riordan Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

Spirit Executive is a Boutique recruitment and search consultancy, specialising within in Marketing, Sales and Management arenas. We operate at mid range to executive search level . We operate on a global level.Specialist in Software Sales & Marketing (SaaS), Software Engineering, ICT Sales and Marketing, FinTech, Professional Services and Telecommunications Other areas: FMCG, Drinks

Ireland

My goal with the Spirit Executive Tech Hub is to collaborate with SaaS Start-ups who want to build and grow an EMEA Sales and Services team. From my own experience working in SaaS companies, I am aware of how paramount it is to source the talent from both a culture and job fit perspective. My strong network of GM’s, VP Sales, Enterprise Sales, Channel, Marketing & Customer Success gives me the opportunity to introduce outstanding executives to SaaS companies.

Dublin

HubSpot all-in-one marketing software helps more than 10,000 companies in 56 countries attract leads and convert them into customers. A pioneer in inbound marketing, HubSpot aims to help its customers make marketing that people actually love. I was hired as one of the first 10 to open the EMEA office in Dublin. I was the first Account Manager hired. My role involved onboarding and managing customers and working with them on their marketing strategy, Building a plan for them, ensuring they were… Show more HubSpot all-in-one marketing software helps more than 10,000 companies in 56 countries attract leads and convert them into customers. A pioneer in inbound marketing, HubSpot aims to help its customers make marketing that people actually love. I was hired as one of the first 10 to open the EMEA office in Dublin. I was the first Account Manager hired. My role involved onboarding and managing customers and working with them on their marketing strategy, Building a plan for them, ensuring they were utilizing the rights tools to reach their goals. I worked cross-functionally with Inbound marketing Specialists, Technical consultants and Sales engineers to solidify the best plan for the customer. Show less

Dublin 2

Candidate Manager provides software solution (SaaS) that streamlines the recruitment process enabling HR Professionals increase their quality of hire, while significantly reducing recruitment costs, administration and time-to-hire.Manage a portfolio of Enterprise clients, across different verticals. Engage with clients to understand key challenges within their recruitment process and develop Account Plans to ensure full optimization and usage of Candidate Managers solution… Show more Candidate Manager provides software solution (SaaS) that streamlines the recruitment process enabling HR Professionals increase their quality of hire, while significantly reducing recruitment costs, administration and time-to-hire.Manage a portfolio of Enterprise clients, across different verticals. Engage with clients to understand key challenges within their recruitment process and develop Account Plans to ensure full optimization and usage of Candidate Managers solution. Review client accounts on a quarterly basis and ensure client renewals are managed effectivelyLiaise with product development and pre-sales on new product feature requests from clients - and ensure that timelines are managed efficiently.New business development through referrals and networking Show less

Dublin 2

Developed the ICT Sales Area within The People Group targeting companies for new business and developing relationships with existing clientsAccount management of existing clients in order to grow the account across all channels New Business Development, by replenishing clients, contacting new clients by referral through clients or candidates.Face to face meetings and presentation's to key clients. Sourcing of personnel as defined by the client, negotiation of salary, terms and… Show more Developed the ICT Sales Area within The People Group targeting companies for new business and developing relationships with existing clientsAccount management of existing clients in order to grow the account across all channels New Business Development, by replenishing clients, contacting new clients by referral through clients or candidates.Face to face meetings and presentation's to key clients. Sourcing of personnel as defined by the client, negotiation of salary, terms and benefits, issuing of contracts. Managing candidate and client expectations through interview process. Finding suitable candidates through searching, headhunting, online marketing, specialist sites, networking and referrals. Optimising ads for maximum exposure and using networking sites to full potential. Responding to and vetting candidates before presenting to clients Advising candidates on their CV and interviewing skills and preparation. Show less

Sandyford

Responsible for the Customer care and Sales function for 2020 mobile which involved managing a team of ten and ensuring all targets were met for main client Vodafone and the accredited agents within the mobile sector.Drive and maintain customer satisfaction targets across all business functions within customer care. Achieving service and operational Targets and managed KPI's within the teamReporting and presenting to clients and Customers on a regular basis Managing a team and… Show more Responsible for the Customer care and Sales function for 2020 mobile which involved managing a team of ten and ensuring all targets were met for main client Vodafone and the accredited agents within the mobile sector.Drive and maintain customer satisfaction targets across all business functions within customer care. Achieving service and operational Targets and managed KPI's within the teamReporting and presenting to clients and Customers on a regular basis Managing a team and ensuring client and company objectives are met Oversee recruitment, selection and training of all Customer Care staff. Prepare Management reports/statistics/analysis for presentation to the board on a weekly basis. Show less

Dublin 18

Managed and developed Pure Telecoms Blue-Chip Clients and Government bodies.Preparing and understanding the customers’ business, position and requirements.Implementing strategic sales account plans for all customers to ensure growth across all accountsMeeting with clients on a regular basis and presenting at board levelNew business acquisition through referrals and networking within the industryLiaising with 3rd party partners in order to ensure that clients’ needs were… Show more Managed and developed Pure Telecoms Blue-Chip Clients and Government bodies.Preparing and understanding the customers’ business, position and requirements.Implementing strategic sales account plans for all customers to ensure growth across all accountsMeeting with clients on a regular basis and presenting at board levelNew business acquisition through referrals and networking within the industryLiaising with 3rd party partners in order to ensure that clients’ needs were met within a certain time framProject Manage relocation of premises for clients for broadband, Leased Lines, Frame Relay, MPLSManage service level agreements and escalations through third party. Maintaining and improving knowledge on all new and existing products and services and on competitors’ offerings.Win back business from competitors, and develop future business growth with in account. Show less

Dublin 1

Targeted a base of 60 key customers worth c.180 p.a and win back business from competitors.Face to face calls to decision-makers within the targeted customer baseBuilding relationships within key contacts within account base in order to win busines backIdentifying business growth opportunities within accounts.Develop and meet customers needs, selling a solution that delivers value to both the customer and eircomAchieve quarterly targets of winning back customers and… Show more Targeted a base of 60 key customers worth c.180 p.a and win back business from competitors.Face to face calls to decision-makers within the targeted customer baseBuilding relationships within key contacts within account base in order to win busines backIdentifying business growth opportunities within accounts.Develop and meet customers needs, selling a solution that delivers value to both the customer and eircomAchieve quarterly targets of winning back customers and up-selling on accountsProduce high quality proposals and presentations to key clients at director level Show less