Tracy Robertson Email & Phone Number

Cornwall, England, United Kingdom

Truro, Cornwall, England.

Truro, England, United Kingdom

Bugle, Cornwall, United Kingdom

Truro, United Kingdom

Dorking, Surrey

Crawley, West Sussex

Focusing on the improvement of overall employee morale, I coordinated all human resource activities with assistance through input from employees and management. This resulted in a positive change in quality the candidate selection process, and contributed to a decrease in overall employee absenteeism. Additionally, the employee satisfaction rates were reflected by increased retention, as well. As a result, client satisfaction rates increased per the service from colleagues and the staff workforce.Highlights:-Led and trained colleagues on procedures regarding personnel communication & record keeping, lowering overall store absenteeism to less than 3% weekly

Clapham Junction, London

Initially beginning my new role within the London location, I focused on the methodology and procedures per disciplinary and grievance processes. Ensuring compliance with employment law and workplace fairness practices, I contributed to the creation of company process training and career development of the workforce, while implementing continued support level programs for existing employees. Eventually, I was in charge of overseeing company personnel background and fulfilling company workforce need requirements.

Sutton, Surrey

I worked with staff and management to analyse the procedures within the store to maximise results within the areas of production, waste reduction, and labour to wage efficiencies. I applied my attention to detail within these areas and heightened standards of compliance with head office procedures. Additionally, I managed staff to address and resolve concerns, which increased productivity and landed promotions for various employees.Highlights: -Maximised profitability in sales and wage management through collaboration with management

Sutton, Surrey

After successfully creating a company wide training program in my previous role, I was given the new opportunity to focus and apply my expertise within the area of store administration. By actively analysing and researching liability claims, I decreased overall losses in this area by almost half through the implementation of improvements and loss prevention techniques. This included corrections within cash flow processes and store-level support. My location was recognised for consistently outperforming the others within the business model targets, notably in the area of loss reduction through my contributions. Highlight:-Significantly contributed to the decrease in liability claims by 47% per year by formulating effective methods & process improvements

Burgh Heath, Surrey

I was provided with the opportunity to broaden my administrative and human resources knowledge within this role. I found areas to improve within the hiring and training process, and contributed input for a store training class. The training class was so successful that it was implemented within the store, and was later rolled out company-wide as the “Job Ladders” training program. In addition, I worked closely with administration to identify areas of loss within cash office procedures, as well as health & safety standards, later contributing to an increase in profits and reduction in liability claims.Highlight:-Planned and implemented a companywide training program after the successful creation of a store-level class

Brighton, East Sussex

Entering the company within a supervisory role, I actively applied my skills in efficiency and attention to detail to streamline the inventory and replenishment protocols, and created more effective workflow processes on the sales floor. This allowed room for the employees to grow, due to their heightened morale and productivity. My departments were recognised for significant contributions to increases in overall store profitability.

Dealing With Difficult People And Situations, Human Resources Management/Personnel Administration, General

Employment Law

Level 2 Diploma, Human Resources Management/Personnel Administration, General

The Complete Advanced Human Resources Diploma, Human Resources Management/Personnel Administration, General

Level 3 Diploma In Retail Skills Business Training Pass, Retail

Personal License Holder

Cse, Grade 2 Math’S, English Language, Biology, Art - Grade 3 Physics, Chemistry, Geography