Tracy Ryan Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Pleasanton, California, Us

* Provide advisory support for our largest retail customer, liaise with product and technology teams to assist with customer requirements and introduce new functionality to customer. Provide functional guidance to our various support teams and customer to ensure we have action plans in place to address first of its kind activities as well as assist in high priority/high visibility support cases* Provide support to sales on key strategic accounts presenting overviews of our methodology and functional capabilities during pre-sales activities. Provided continued support during the plan phase creating and presenting guiding principle material to senior leadership* Provide functional guidance for large complex global Workday and Partner primed projects during planning, discovery, design and build phases representing various industries including manufacturing, healthcare, and retail* Redesigned content and lead global and local business process design sessions for North America, Latin America, EMEA and APAC regions involving 100+ customer participants

Pleasanton, California, Us

* Architect supporting numerous Fortune 100 customers on HCM, Compensation, and Advanced Compensation implementations* Delivery Assurance consultant for complex compensation and advanced compensation customers ensuring configuration follows best practice standards* Deliver customer training sessions * Review and optimize configuration for various projects, creating action plans to course correct existing implementations and support through successful go-live* Facilitate knowledge transfer sessions on various topics including data model structure and configuration best practices

* Supported sales team in compensation product strategy, developed product strategy for compensation review functionality by going out to market and finding product solution for strategic RFP* Liaised with third party provider to develop cohesive product strategy and presented to senior leadership during sales presentations* Managed the client relationship for GlaxoSmithKline's compensation outsourcing contract* Monitored SLAs, created status reports, and created change orders for out of scope work* Liaised with HR Service Center and HRIS managers to ensure our teams are working effectively to provide quality service to the client* Successfully managed six annual merit and bonus cycles for client* Created and maintained customer facing project plans and facilitate cross functional status meetings with client* Managed yearly enhancements to compensation system including bonus redesign and pensionable salary projects

* Managed international staff located in Barcelona Spain and Monterrey Mexico* Responsible for team P&L which finished at 150% of revenue budget due to additional projects our team closed* Led fourteen month upgrade of client global compensation system which was deployed on-time and on-budget* Successfully led a global compensation implementation for GlaxoSmithKline through the full system life cycle which was successfully deployed in February 2008* Led steady state team through first compensation cycle from cycle kick-off through final payroll processing* Organized and facilitated internal and client facing blueprinting meetings * Gave presentations to executives debriefing them on available functionality and customization options* Organized and facilitated client requirements workshops* Led integration testing and client user acceptance testing activities* Organized and facilitated call center and client training * Managed third party vendor to design the focal point and bonus administration system