Tracy Smith Email & Phone Number

Phoenix, AZ, US

Tempe, Arizona, United States

Tempe, AZ

o Lead Marketing Cloud migration from unconnected Marketing Cloud to our enterprise instance - 440+ users - 114 business units - Consolidating units as we progressed - Migrated content including all data that could not be located in the CRM - Skilled users on the differences between the two instances - Was given just short of a year to complete. Finished.

Tempe, AZ

o Title change from previous position as well as additional duties as outlined o Assisted with Marketing Cloud user supporto Trained on utilizing Marketing Cloud o Interim Marketing Cloud Administrator as staffing changed

o Streamlined and improved membership processes to increase departmental efficiencyo Assist members and potential members with program and benefits informationo Enter and maintain detailed records in Alumni database (Advance)o Utilize database software to run reports as requested by coworkers or other departmentso Prepare daily cash, check and credit card.

o Enter and maintain detailed records in Alumni database (Advance)o Provide exceptional customer service for internal and external customerso Utilize PeopleSoft to locate student information in order to update Alumni recordso Enter and maintain detailed records in Alumni database (Advance)

o Answer multi-line telephone and properly route callso Process application fee for graduate school applicant and prepare for deposito Answer numerous emails per day from prospective studentso Locate student documentation and inform them of placement within the admissions process

o Audit travel advances, claims to ensure accuracy and compliance with ASU and state policyo Enter travel documents and verify accuracy of information into Advantage databaseo Collect and process overpayment checks for deposito Assist customers via email, telephone and in person concerning discrepancies in paymento Assist in training staff for my previous.

o Enter Vendor information into Advantage databaseo Organize and distribute incoming and outgoing mailo Disburse employee reimbursements and vendor paymentso Answer multi-line telephone and properly route callso Reconcile check register ~600-1200 checks twice a weeko Prepare and audit documentation to submit with vendor paymentso Process emergency payments.