Tracy Sarallo Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Savista - Senior Director• Hired into the organization based on expertise and exposure with starting an offshore presence, including being tasked with restructuring the training organization for 2 companies that were being merged in 2017• Reinvented the teams to ensure talent was in the proper position and built an influential curriculum for new hires while adapting the curriculum for global sites within the 1st year of being hired, resulting in elevating operational support by 1.3K colleagues and reducing training FTE by 50% due to moving training to fully virtual in 2017• Integral to hiring an instructional designer and built a curriculum that followed adult learning principles, championing the improved new hire curriculum and decreasing the timelines by 30% while increasing new hire productivity by 60% in only 3 months• Advocated for a people-centric culture while ensuring organizational optimization from a training and development standpoint, ultimately driving revenue acceleration through Cycle New Hire Training both domestically and globally with 96% effectiveness and driving down defects by 20%• Led individualized zoom/virtual training that elevated revenue on average by 10% and improved quality by 7%, as well as implemented Leadership Curriculum that drove a 30% increase in targeted skills• Assisted in the modernization of the organization by implementing 2 Learning Management Systems, utilizing the full potential of technology through videos and microlearning with 85% usage across the organization; training effectiveness scores were the same as in-person training• Within the last 2 years at the company, developed and facilitated 2 cultural awareness training modules that were customized based on leader needs analysis from a content and delivery perspective, resulting in training 75 leaders

Frisco, Tx

The Leader Focus - ConsultantServed as a Yoga and Fitness trainer with a focus on training corporate mindfulness and meditation for 3 businesses, including setting up a company leadership focus to drive cohesion across small and medium-sized organizations• Taught and coached over 500 Yoga and fitness sessions within this timeframe, consistently utilizing the practice of meditation to incorporate strategies into curriculum development• Experienced in emotional intelligence and training utilizing an intertwined approach with yoga, fitness, and meditation to help drive business success

Frisco, Texas

UHC - AVP, Director of Quality• Oversaw 100+ individuals collectively spanning direct and indirect reports, supporting a globally dispersed staff of 1K across the US and India• Delivered best-in-class recommendations and feedback to assist the frontline staff in performance improvements, including transformational strategies and data-driven efforts to communicate across senior-level leaders• Led collaborative efforts with site teams to present performance improvement action plans to remain on the strategic plan to gain new business, resulting in increasing revenue and turning around underperforming talent• Instrumental in planning, developing, implementing, and monitoring business unit that audited insurance claims to ensure the company’s financial success and sustainability• Oversaw a multi-million-dollar P&L and budget, focused on creating quality, training, and documentation processes for a new business unit and establishing the standard to evaluate future performance• Provided in-depth and personalized coaching, mentoring, consensus building, and impactful organizational leadership

UHC - Director, Global Operations• Managed 30 trainers and instructional designers to revise curriculum and policy and procedures, including decreasing the learning curve by 20% and defect decrease by 30%• Led the project to establish the first processing site offshore in India, including leading the project to grow offshore staff by 700% in 2 years• Saved the company $49M due to erroneous payment errors through high dollar auditing, utilizing a global leadership strategic approach to quality and ensuring business success from a financial perspective• Consistently partnered with global vendors to exceed metric goals by 200% and save the company $10M in the 1st year within the position

Managed 20 trainers and 4 instructional designers working in 4 locations. Ensured world-class support to operations through soliciting and responding to feedback and ensuring the successful performance of new hires.

Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services, 3.94/4.0

Master Of Arts - Ma, Educational Leadership And Administration, General