Tracy Schwartz Email & Phone Number

New York, Ny, Us

Paramus, New Jersey, Us

New York, Ny, Us

Bethesda, Md, Us

·Responsible for the management of Front Desk, Bell Stand, and Service Express personnel including scheduling of union employees, training new hires, and leading disciplinary conversations.·Act as a trusted advisor for department managers and associates, lead collaborative conversations, and provide strategic feedback to all Front Office team members. ·Partner with all operational areas within the hotel to manage the supervising of staffing levels to ensure that guest service, operational needs, and financial objectives are met.·Spearhead coordination with Sales and Event managers to ensure room blocks for groups and special requests for high-profile guests are executed successfully and in a timely manner. ·Key player in monitoring and maintaining guest reservations to ensure guest satisfaction and surpassing of brand-level expectations throughout the guest stay.

Bethesda, Md, Us

·Managed personalization of communication with all elite guests, including coordination of special requests and serving as the primary point of contact from pre-arrival through post-departure.·Responsible for the coordination of customer focused events with the purpose of driving brand awareness through partnership with various hotel departments including Front Office, Housekeeping, Food & Beverage, and Sales & Marketing.·Responsible for the management of the guest experience budget across all activations and promotions focused on guest satisfaction. ·Successfully planned and managed elite receptions and VIP events for high-profile guests, ensuring clear communication of goals, timeliness of production, effective event execution, and rewarding partnerships. ·Partnered with Marketing to produce printed and electronic guest communications promoting property specific and brand sponsored events.

San Francisco, California, Us

Sales Associate (January2015-September 2015)Sales Lead (September 2015- September 2017)·Consistently surpassed sales goals set by management team and led store associates in Gap credit card enrollment resulting in brand loyalty for the company. ·Promoted to Key Holder and management level responsibilities including supervising associates, meeting store sales goals, and overseeing visual merchandising.·Managed visual merchandising for GapFit and Accessories ensuring displays met Gap brand standards.·Selected as champion for non-profit partnership resulting in the highest collection rate for individual store in the Northeast region and underscored Gap Inc.’s continued support of the cause.

New York, Us

·Responsible for the recruitment of participants, training of volunteers, creation marketing materials, and development of social media content for the local chapter's Facebook, Twitter, and Instagram accounts.·Increased the number of donors by 23% year-over-year, through spearheading the development of grassroots marketing campaigns to recruit participants into the CCFA peer-to-peer (P2P) fundraising events in the Florida chapter.·Successfully managed the budget allocated by Crohn’s & Colitis Foundation’s corporate office through the execution of fundraising events and local area events promoting brand awareness. ·Managed the Endurance Sport Fundraising for 200 miles of South Florida territory exceeding miles and fundraising goals.

New York, Ny, Us

·Successfully managed six team members as the Education Marketing Manager and 21 team members as the Marketing Tourism Manager ensuring direct report’s responsibilities were fulfilled on time and exceeding expectations while providing opportunities for mentoring and collaboration.·Spearheaded planning and execution initiatives for major industry trade shows (NAB, WPPI, and Photo Plus), including booth design and creation, budget management, staffing assignments, vendor participation and coordination, travel arrangements for all company attendees, and private post-show events for up to 4,000 guests. ·Elevated brand visibility through publication and promotional opportunities with landmark destinations throughout New York City. ·Championed partnership initiatives with major New York City establishments such as NYC & Co., Empire State Building, Barclays Center, Macy’s, and Circle Line Tours

New York, Ny, Us

·Established new partnerships and assisted marketing managers in maintaining relationships with deans, faculty, and student organizations across the United States to increase client base and cultivate long-term customers. ·Exceeded individual and team goals of sales and student enrollment and achieved 90% to goal of new school partnerships.

Us

Managed expense reporting.Maintained and managed vendor, sponsor, and client relationships.Planned and executed all events logistics for conferences, regional meetings and webinars including registration and attendee tracking, staffing, presentation and materials support and pre/post-event evaluations.

Hotel Management, Hospitality Management

High School