Tracy Ruggles Email & Phone Number

United States

Bentonville, Arkansas, Us

Optimizing the work, shopping and managing experiences for everyone who engages with Sam's Club stores.

Focusing on the shortest, easiest path to success for your business, your people and your purpose in the world through simple UX design and optimizing product management processes.Projects have included:• esurance – quote flow optimization• Matterport – corporate site design; purchase path optimization• Trendalytics – product management process implementation and coaching

Toronto, Ontario, Ca

Creating engaging experiences for research, insights and engagement within social media.• Working closely with product management and data science teams to visualize complex analyses of social media activity and influencer analytics• Conceiving, sketching and prototyping new applications with internal teams for a variety of use cases; focusing on realizing successful customer journeys• Managing the design team for production work and ongoing prototypes• Working across marketing, product and customer support teams to improve overall development process

Corte Madera, Ca, Us

Inventing a new way to stay connected with the people you care about through the photos you take and the places you visit. Process & product guru; idea generator; all-round team player for the greater good.• Instituted and successfully ran an agile process to fit the needs of a small company with multiple products; kept the energy & momentum going through dozens of iterations• Lead the implementation of a photo sharing & storage service; consulted on the implementation of a quality photo desktop service• Facilitated focus groups and user feedback sessions for all products• Enhanced the planning process with extensive interaction design flows, mock-ups, interactive prototypes and qualitative customer feedback • Used mixpanel and google analytics to analyze customer flow; created functional prototypes of web and mobile UIs

Palo Alto, Ca, Us

Enterprise 2.0 product design and management, focusing on collaboration and social working environments.• Contributed and directed the introductions of social profiles, group collaboration and wiki interaction design projects• Created initial prototype of social stream (HTML/CSS/JS) utilizing REST APIs• Directed the product through several large design and functional upgrades• Worked and coordinated with sales and marketing through numerous product launches; wrote feature updates notes and provided product content for marketing• Close collaboration with engineering and design teams to prototype new features• Worked with engineering to enhance, adapt and evolve our agile development processes and practices

Holding the vision for responsible social investments within the world of employee volunteer programs and corporate giving.• Worked with founders to overhaul product direction Introduced and successfully ran product development team using modified agile development and scheduling practices • Worked with marketing team to research product direction and helped them write product positioning statements• Successfully integrated customer support team into the agile development process to balance customer requests and high-level product strategy• Researched, collaborated with clients and launched an extensive Community Reinvestment Act (CRA) module for banking and financial clients

Co-founder and CTO of eMarketing campaign platform. Built a dynamic rules-based engine for multi-pathway dialogues and multi-variate analysis. Created a culture of participation and creativity.– Successfully bootstrapped an internet-based marketing software company; turned a profit for five consecutive years– Created architecture of the eMarketing technology platform that enabled quick deployment and concise reporting for all of our online applications– Managed a diverse team of brilliant individuals; helped solidify a collaborative culture and a "well-oiled machine" that consistently delivered quality work on time– Clients included Dell, SBC, Abbott Labs, Sanofi-Pasteur, Hitachi and Iomega. – Development projects with: REST, Apache, MySQL, Python, XHTML, CSS, Javascript, Excel, cvs & svn, Agile & XP methodologies (platforms: Mac OS X, Fedora Core) – Creative projects with: Photoshop, Illustrator, OmniGraffle, Word, PowerPoint. – Python projects with: WebKit, TurboGears (CherryPy), SQLObject, Kid, Cheetah, ElementTree, FormEncode, PyProtocols, RuleDispatch, SimPy, epydoc, docutils (and restructured Text)

Lead the development & promotion of Drug Checker (medication interactions) and the highly popular health-based polls & calculators.– Managed the re-launch of drkoop.com's most successful product, the DrugChecker, an online drug interaction tool– Designed the first set of interactive health tools that generated over 1⁄2 of the site's traffic– Created and implemented a company-wide product development process for generating ideas, prioritizing, developing and launching online products to complement the web site– Managed a team of 10 creative and production employees– Creative projects used: Word, Excel, PowerPoint, Photoshop, Illustrator.

Us

Lead the design and implementation of the health-based communities; influential contributor to SHN (acquired by WebMD).– Directed the integration of Sapient Health Network, DMK and WebMD (consumer) design and content during acquisition and merger– Created and managed the team and infrastructure for WebMD's health-based online communities; designed very successful message board system– Designed Sapient Health Network's initial Python-based site architecture– Managed diverse teams of up to 12 employees at a time. NOTE: WebMD's health communities are still one of the most successful health-based communities on the web– Helped SHN win several awards for interaction design and overall site design for the pre-WebMD web site and community architecture– Development projects used: Python, HTML, CSS, Javascript, cvs– Creative projects used: Photoshop, Illustrator, QuarkXPress, PageMaker

Large-scale image adjustments locked in a dark room... scanning in old photos and color-correcting them. Custom database development to manage assets for CD-ROM publication.– Production manager for Sport Illustrated for Kids II– Project managed and acted as graphic artist for Blockbuster's Guide to Movies and The Family Doctor– Streamlined the graphics production process for a team of a dozen production artists– Built a customized asset management system for content and production teams– Creative projects used: Photoshop, Illustrator, QuarkXPress– Development projects used: FileMaker, Applescript

B.A., Literature, Theatre

Bachelor Of Arts (B.A.), Creative Writing

Master Of Self