Investigate and manage internal integrity line incidents and retail fraud cases involving refunds, commissions, identity, unauthorized accounts, warranty claims, and inventory/cash larceny for 2000+ locations across two regions; conduct independent analysis of data and video systems to validate claims; collaborate with cross-functional partners and law enforcement to provide evidence-based communication and guidance to eliminate bad actors; Monitor policy effectiveness and recommend proactive solutions to mitigate risk and improve profitability.

Developed and executed company-wide, regional emergency preparedness programs preparing for crisis/emergency readiness (natural/human-caused disaster, and pandemic); partnered with local, state, and federal agencies to coordinate timely community support deployments in affected areas; efficiently trained multi-level internal and external incident volunteers thought concise, detailed communication.

Led and mentored eight employees directing operational compliance for 66 retail locations. Independently collected and reviewed outliers for gap analysis used to develop strategic recommendations. Initiated and cultivated solid, cross-collaborative partnerships with field leadership to create and implement adaptive frontline programs designed to mitigate safety threats, develop employee skills, reduce operational outliers, and increase profitability.

Manage retail construction projects through collaboration with key stakeholders (store design, merchandising, construction, real estate, facilities, and IT). Coordinate pre‐construction, construction, quality control, and post-construction procedures/processes. Ensure proper allocation/utilization of construction resources with stringent budget oversight. Confirm tight adherence to building plans, design layouts, and consistent construction productivity. Obtain permits and licensing based on specific municipality requirements. Create/present business case submissions for incremental project budget approval. Review and verify pricing for parts, services, and project labor. Organize assignmentsand schedules and negotiate change orders with stores, vendors, and contractors.Execute end‐to‐end implementation of CAPEX project, including 30 new doors, 7 relocations, 10 remodels, 77 refreshesand location decommissions as assigned.-Accomplished region F&M activities for 221 locations and achieved 96% on‐time ticket close out rate.-Ensure compliance of 66 retail locations with budgetary needs by proactively managing ongoing OPEX projects.-Verify timely and cost‐effective procurement of necessary material through strong vendor partnerships.-Manage assignments within timelines and budgetary constraints by consistently reviewing work orders.

Drove revenue and subscriber growth in 22 indirect retail locations through focused planning and execution of daily sales operations; resolved customer escalations, executed visual merchandising strategies , conducted employee misconduct investigations, researched inventory discrepancies; developed weekly performance analysis to celebrate success and strategize improvement opportunities ; Provided consultation and recommendations on allocation of promotional funds ; Coordinated location expansions, including site consultation, fixture orders, brand reviews, and systems onboarding.

Coached and advised employees at 123 retail locations on small business techniques and multi-line opportunities. Trained and directed staff on corporate-liable sales processes. Collaborated with store leadership creating proposals for new and existing opportunities. Procured merchandising material and playbooks for offsite events. Compiled and distributed Salesforce leads. Planned and executed training to increase customer base.

Built rapport and fostered relationships with 2 owners and 14 locations; analyzed performance, led company-wide product launch/promotions campaigns and events, managed advertising initiatives, implemented/monitored merchandising compliance, and spearheaded incentive programs; analyzed client satisfaction figures to identify outliers and develop improvement plans.

Build strategic relationships with dealer principle and employees across 14 indirect locations. Regular review of sales performance and creation of quarterly improvement roadmaps for growth and development of employees organize and conduct training sessions, monitor sales compliance, develop marketing/advertising opportunities, and provided merchandising updates, promotions, and dealer incentives. Drove maximum customer satisfaction by identifying/resolving issues. -Audit excellence attainment (94% and 96% in 2000 and 2014).-Participate in hiring and staffing initiatives to ensure implementation of hiring standards.

-Produce, review, and modify new/existing local retailer contracts.-Collaborate with internal groups for process improvement and problem resolution.-Establish/maintain retailer lines of credit.-Monitor monthly coop funds and assist dealer with utilization.-Create and analyze monthly ad hoc reports. -Conduct mystery shops and provide results, make recommendations to improve in-store customer experience. -Prospect and submit recommendations on potential new retailers.-Coordinate all onboarding activities for new retailer accounts including preparation of legal documents including new/modified dealer agreements, systems implementation, and training.

-Primary POC for overall sales support for new/existing business customers, including government entities.-Process large volume new equipment and service requests.-Coordinate on-site selling events and product/service trainings.-Provide technical support triage/provide process guidance for timely resolution.-Conduct regular account rate plan analysis to maintain base satisfaction.-Create weekly sales reports/ad hoc information as requested.-Train new departmental new hires on policies, procedures, products, and services.