Tracy Strommen Email & Phone Number

Diversey Inc

Reviewed and revised pricing files and transferred to Excel pivot tables for conversion to SAP system, effectively meeting project timelines to ensure no service interruption.Provided support to IT with development of SAP program to manage fulfillment rebates, conducting training for processors to streamline processes and increase efficiency.Conducted testing for rebate program prior to go live, developing processes and procedures to provide training needed for successful transition.Provided support post go live for processors, answering questions and resolving issues to ensure current and accurate AR rebate deductions.

Created and reviewed Excel pivot table to process fulfillment rebate claims for distributors, ensuring timely processing needed to meet corporate guidelines.Analyzed audit claims processed by rebate administrators to ensure accurate and efficient credit processing, enhancing accounts receivable practices and customer satisfaction.Collaborated with distributors on process improvement initiatives, consolidating data files and streamlining rebate processes to meet KPI's.

Diversey Inc

•Responsible for review of inventory and manage the release of back orders •Manage and release activity based monthly billings•Process billing corrections for estimated billings•Process replacement chemical orders•Provide support to customers-internal and external

•Process chemical and equipment orders•Track shipments provide OS&D and billing correction requests when needed•Provide MSDS, CofA and Kosher certificates for customers•Provide support to customers-internal and external

Issued chargebacks when needed and responsible for collection of all chargebacksObtained pertinent information to process new deductionsContacted customers to resolve past deductions and prevent future deductions for rebates,pricing and returnsProcessed billing corrections/review for accuracyFiled freight claims to third party transportation departmentA/R system Getpaid Super User-test system for accuracy prior to go live and train team members on new system

Diversey

• Process debits and credits as needed to improve accuracy to customer accounts in JDE and BPCS• Resolve customers past deductions for OS&D and Return related• Work with other departments to assure timely resolution of customer claims• Assure that back up support is maintained for all adjustments• Pave/Lean initiative to improve turn around process time for returns by 96% • Transitioned entire process form Tier I to Tier II through Pave Event• Issue Return Authorization Memo’s to customers for order related and OS&D• Provide support for Carriers, Customer Service Tier I, A/R and Warehouses• Take efficient and process driven approaches to problem solving

• Set up and maintain customer accounts in JDE,BPCS and Siebel• Set up billing of ware-washing equipment in JDE• Support for field sales rep and customer to assure accuracy on billing• Trained new team members on setup and maintenance in Siebel and JDE• Provide support to internal team members within the Company• Divestiture-sale of company owned ware-washing equipment to customers, distributors, and third party vendors

Sturtevant, Wi

• Trained and tested on system database• Supervise and provide customer service support for 10 Customer Service Representatives • Successfully maintained customer support during transition of the Customer Care Centers• Improved accuracy of revenue entry and cash application • Drive continued improvement in accounts receivable to keep bad debt expense down • Provide support and administer monthly reports to the field• Developed a process to monitor productivity• Interview and train new team members• Set up pricing for Corporate accounts according to contract• Entered billing adjustments and credit notes when needed

Sturtevant, Wi

Responsible for entering branch paperwork, collections, customer inquiries, and lockbox application.