Tracy Stuart

Tracy Stuart Email and Phone Number

Principal Contact Center Specialist @ Zendesk
Detroit, MI, US
Tracy Stuart's Location
Detroit Metropolitan Area, United States, United States
Tracy Stuart's Contact Details
About Tracy Stuart

Thank you for taking the time to read a little about me!If you are reviewing my profile as an existing client, thank you for your business, and I look forward to a long and mutually beneficial relationship. If you are a new potential connection, welcome!Local Measure is a Next-Generation Customer Experience Company. We enable businesses to seamlessly service the customer's needs today, while continuously innovating to create experiences of tomorrow. My philosophy and approach to business are simple... I take pride in working with my clients to develop customer experience outcomes that drive measurable business value.This approach to business has allowed me to develop long-term relationships and continued success, enabling transformational business outcomes through proven business and technical strategies.I look forward to meeting you virtually or in person!Best Regards,Tracy

Tracy Stuart's Current Company Details
Zendesk

Zendesk

View
Principal Contact Center Specialist
Detroit, MI, US
Tracy Stuart Work Experience Details
  • Zendesk
    Principal Contact Center Specialist
    Zendesk
    Detroit, Mi, Us
  • Local Measure
    Vp Business Development, Americas East
    Local Measure Jun 2023 - Present
    Surry Hills, Nsw, Au
  • Local Measure
    Business Development, Americas
    Local Measure Oct 2022 - Jun 2023
    Surry Hills, Nsw, Au
  • Khoros
    Enterprise Ae
    Khoros Mar 2022 - Oct 2022
    Austin, Texas, Us
  • Cisco
    Global Services Sales, Automotive
    Cisco Jan 2021 - Mar 2022
    San Jose, Ca, Us
  • Cisco
    Strategic Services Sales Executive
    Cisco Sep 2018 - Jan 2021
    San Jose, Ca, Us
    Experienced sales leader responsible for setting strategy for large complex opportunities across multiple technology areas. Consistently over achieve sales goals, a respected leader in the Services organization impacts the business through continuous improvement initiatives as Cisco moves to a Saas/Services focus.Responsibilities include commercial modeling (as-a-Service and Capital Exp), facilitating contract creation, sales presentations, and leading contract negotiations. Lead a cross-functional team focused on envisioning innovative solutions that drive significant business impact for Cisco customers embarking on a digital transformation journey!
  • Ntt Ltd.
    Senior Client Manager
    Ntt Ltd. May 2017 - Aug 2018
    London, United Kingdom , Gb
    Lead a global team of 6 account managers responsible for product sales to a Global Automotive OEM in 40+ countries.Challenged to orchestrate product sales and global logistics involving multiple stakeholders, high risk, large investments, and long sales cycles.Established partnerships with OEM vendors that increased sales and significantly expanded products portfolio with the customer IT teams.Exceeded sales goal by 115% with $35M+ annual sales by building invaluable internal and external relationships.Forged a new partnership with LG Electronics that resulted in the sale of large format displays, yielding above expected margin per unit and generating $5M+ new revenue in the first year.Led cross-functional team through acquisition and delivery of $4M+ equipment within 3 months in support of next-generation data center projects.Developed a consumption-based pricing model that captured new revenue by increasing flexibility and affordability.
  • Presidio
    Account Manager
    Presidio Jun 2011 - May 2017
    New York, Ny, Us
    Promoted to identify new business opportunities while achieving sales and profit growth targets and executing company strategies.Challenged to repair relationships and grow large, key accounts in the US Mid-Atlantic and Midwest Regions.Demonstrated a high-level of integrity and follow-through with customers, quickly gaining credibility and trust.Won two large deals totaling $8M by leading cross-functional teams through the design, development, and presentation of competitive and comprehensive business cases for customer contact center solutions.Increased sales 86% (from $9M to $17M) in 1 year by strengthening relationships with key business partners and utilizing innovative, strategic selling and negotiation techniques that captured new business.Achieved 150% of goal with $17M+ sales in 2015 and sustained double-digit growth (15%) in 2016 (120% of goal)
  • Presidio
    Sr. Project Manager
    Presidio Mar 2010 - Jun 2011
    New York, Ny, Us
  • Capital Communications, Inc.
    Business Development Consultant
    Capital Communications, Inc. Aug 2009 - Mar 2010
  • Analysts International
    Director, Cisco Channel Operations
    Analysts International Feb 2007 - Aug 2009
    Minneapolis, Mn, Us
  • Analysts International
    Product Manager
    Analysts International Jan 2006 - Feb 2007
    Minneapolis, Mn, Us
  • Analysts International
    Call Center Manager
    Analysts International May 1999 - Jan 2006
    Minneapolis, Mn, Us
  • Kelly Services For Aic
    Program Manager
    Kelly Services For Aic Feb 2005 - Jan 2006
  • Molex
    It Operations Manager
    Molex Jun 1994 - May 1999
    Lisle, Il, Us
  • Us Army
    Military Police Investigator
    Us Army Jul 1985 - Mar 1994
    Arlington, Virginia, Us

Tracy Stuart Skills

Professional Services Enterprise Software Crm Program Management It Strategy Cisco Technologies Management Cloud Computing Solution Selling Networking Leadership Process Improvement Unified Communications Security Strategy Managed Services Call Centers Telecommunications Call Center Business Analysis Project Management Team Leadership Account Management Consulting Information Technology Saas Strategic Planning Business Development Service Delivery Direct Sales Vendor Management Pmp Itil Business Process Improvement Cisco Contact Center Enterprise Sales Management Sales Operations It Service Management Contact Centers It Operations Nuance Zoom Call Recording Project Portfolio Management Sales Process Verint Pmo It Management Visio Business Intelligence Requirements Analysis

Tracy Stuart Education Details

  • Central Michigan University
    Central Michigan University
    Business
  • Oakland University
    Oakland University
    General

Frequently Asked Questions about Tracy Stuart

What company does Tracy Stuart work for?

Tracy Stuart works for Zendesk

What is Tracy Stuart's role at the current company?

Tracy Stuart's current role is Principal Contact Center Specialist.

What is Tracy Stuart's email address?

Tracy Stuart's email address is tr****@****sco.com

What schools did Tracy Stuart attend?

Tracy Stuart attended Central Michigan University, Oakland University.

What skills is Tracy Stuart known for?

Tracy Stuart has skills like Professional Services, Enterprise Software, Crm, Program Management, It Strategy, Cisco Technologies, Management, Cloud Computing, Solution Selling, Networking, Leadership, Process Improvement.

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