Tracy Sun, Phr Email & Phone Number

New York, NY, US

Tokyo, JP

London, GB

• Position Eliminated*
• Partnered with internal stakeholders to manage escalated international and US cases pertaining to employee relations, international transfers, job evaluations, etc.; analyzes case data to identify trends and translate.
• Consulted with employee relations and legal staff to address complex employee relations issues while mitigating company risk and ensuring compliance with policies and applicable employment laws; conducts investigations.
• Coached and advised business leaders on performance management, year-end compensation, and promotion processes; coordinated with legal staff and the benefits team to manage international mobility and immigration.
• Advised on FMLA, short-term disability leaves, and flexible work arrangements; manages the review and approval of medical accommodations in collaboration with management.
• Upskilled and trained global team members on query management; supported delegation of tasks/cases based on team capacity, urgency, and complexity.; provided additional training on soft skill development and US.

New York, New York, US

• Evaluated human resource programs and activities for compliance and effectiveness; streamlined procedures and partnered with senior management develop and revise policies in accordance with applicable employment laws.
• Supported employee relations activities related to employee conflicts, performance, and complaints, escalating to senior staff when necessary; facilitated the development of performance improvement plans (PIP’s).
• Led talent acquisition activities including job description updates, advertising vacancies, candidate sourcing, and conducting interviews.
• Processed bi-weekly and semi-monthly payroll by auditing hours worked, benefit deductions, bonuses, salary changes, and garnishments.
• Managed HR practices to adapt to changing people and business needs throughout the global COVID-19 pandemic.
• Maintained operation of the ADP WFN HRIS system (e.g. employee changes, website updates, benefits, training, etc.) as well as vendor relations.

Totowa, NJ, US

• Managed employee relations issues such as delivering verbal and written warnings, mediating conflicts, conducting investigations, addressing grievances, and maintained related documentation.
• Managed full-cycle recruitment for all hires across all NJ hub locations including posting, interviewing and pre-employment checks as well as onboarding; strategically selected external recruitment sources based on.
• Maintained employee information by entering and updating employment, personal, and company information in ADP, SharePoint, and physical filing systems.
• Assisted in time and attendance payroll process by auditing timecards for accuracy and compliance, such as, processing approved PTOs, abscesses, leaves, emergencies, etc.
• Facilitated performance management efforts by monitoring system to identify under-performing employees and administer related documentation.

New Brunswick, NJ, US

• Provided courteous in-person and phone computing-related support services to the university community
• Desktop troubleshooting for lab computers
• Maintained printers (changing toners, filling paper, clearing jams)
• Diagnosed and reports down machines to supervisors
• Maintains general lab maintenance
• Provided on-site support for users living in university housing.

New Brunswick, NJ, US

• Counseled students on building a professional resumes and cover letters to become competitive in job searches during consultation hours
• Provided career consultations to help clients in their internship/job search as well as leadership positions for organizations
• Educated 20-30 transfer students about the services of University Career Services through presentations on, but not limited to, general information and resume critiques
• Created PCA specific employee manual outlining procedures, policies, and basics for incoming employees

Sayreville, NJ, US

• Supported the organizational development team by editing and analyzing excel sheets and word documents, not limited to but including talent reviews, contracts, employee development programs and handbooks
• Collaborated with talent acquisition by updating job descriptions, screening resumes, editing offer letters, revising agency contracts, and researching and contacting candidates
• Provided support to payroll during open enrollment by creating and editing excel spreadsheets containing benefit plans and entering information on the HR talent system - Ultimate Software (UltiPro)
• Assisted with general administrative support to front desk and HR team by delivering high quality customer service through phone calls and in-person service and contributing to employee wellness initiatives

New Brunswick, NJ, US

Conducted data cleaning and assistance to the project “Interactive Technology for Media Literacy Drug Prevention in Community Groups” for DARE program

Melbourne, Florida, US

• Provided wide range of support to succession planning and talent development processes for executives, emerging leaders, and mid-level managers for employee population of 4,000 employees
• Organized complex rollout of business performance awards to recognize 150 employee achievements across 8 global locations
• Created talent profiles capturing career details to be presented to CEO for organization review by searching internal data sources, conducted external research, and interviewed employees to ensure accurate data
• Designed visually innovative visitor/ new employee guides providing area details of four company locations

• Analyzed and tracked job applications by identifying key metrics, such as sourcing and success rate, and streamlined results into Microsoft Excel sheet deliverables
• Assisted in talent acquisition by posting open requisitions, researched candidates utilizing Boolean searching on multiple job boards, such as, LinkedIn, Indeed, & Ziprecruiter and interviewed candidates
• Worked with HR Coordinator to create branded onboarding program and booklet to assist new employees
• Partnered with Universities to help build internship program
• Scheduled interviews & assisted with sourcing
• Administrative responsibilities as assigned

Columbus, Ohio, US

• January 2014 & January 2015
• Created niche research reports, blog posts, and special reports
• Created social media content for facebook and instagram
• Researched and compiled potential client list
• Participated in daily morning conference calls
• Edited newsletters and ebooks

• Focused on customer service
• Listened to others’ opinions and concerns
• Assembled wedding cards and favors
• Catered and constructed designs and formats with customers

Bachelor’S Degree, Human Resources Management/Personnel Administration, General And Communication

High School, Digital Communication And Media/Multimedia