Tracy Teng Email & Phone Number

Malaysia

• Branding: To ensure all stakeholder communication involving either brand, product, or both follow the values and identity that we represent. Create and review existing guidelines from time to time.
• Content creation: Generate ideas and direction for social media platforms. Plan out campaigns/retainers depending on the time of the year.
• Project management: Lead the creative department to produce engaging and trend-relevant visuals for offline marketing collaterals and social media projects while ensuring all is running smoothly throughout the process.
• Mediator: To be the person of liaison between all departments and the creative department to produce quality work including social media and offline marketing collaterals.
• Research: To review any changes (eg: current events, social media platform updates, etc.) and create strategies and campaigns.
• Website content management: Updates of new products or company events on the corporate website.This role also includes the responsibilities listed in my previous role as a Brand & Product Executive.

Johor Bahru

• Communication: To create or review existing marketing collateral on products for B2B and B2C clients (eg: leaflets, websites, product catalogues) to ensure the necessary information is updated. The role also involves.
• Strategist: To develop strategies and messages on selected marketing platforms (Facebook, Instagram, and Corporate Newsletter) based on current issues and the needs/wants of the brand's target audience.
• New product development: To survey and develop new products after researching the consumers' needs. Involves liaising with the research and development team, marketing department, and pharmacists to ensure a quality.

• Client communication: To contact new and existing clients on proposing​ ​suitable marketing, content ​ ​strategy, and ​design. ​ ​This is where I also understand their business needs and other requirement. Clients.
• Strategist: To suggest​ ​the best marketing platform (Eg: Facebook, Instagram) based on target audience and popular mediums/platforms.
• Medium: To collaborate with the creative team on how we can presenting the brand creatively without comprising the brand story, identity, tone, and voice. With any feedback clients have, this will also be reverted back.
• Business development: To reach out potential clients who may require the services available from the agency.

• Translator on Product Knowledge: To untangle any confusion and transform a technical knowledge into a simplified and creative concept for Account Managers' better understanding.
• Observes feedback: Propose updates and changes on the websites based on client’s response and to champion related projects. (Eg: Foreign language translations).
• Advocator: Thorough research on user feedback and understanding user experience before providing solutions to the respective departments.
• Trainer: To teach newcomers during their first week on product knowledge and understanding the stock photography industry, before guiding them on the floor.
• Leader: Develops and have discussions with team members on client responses, and while looking at Standard of Procedure.
• Other side projects: 1 - Composition of email notifications before final proofreading with the copywriters2 - Also handles StockUnlimited and Inmagine.com, both stock photos/vectors sites

• Educator: Mostly on licensing and pricing, and if required, as a technical support with a simplified explanation of what can or cannot be done, which result in positive feedback (via email) for efficient and thorough.
• Resolution of payment dispute: Reached out to clients with dispute issues (eg: WorldPay RFI, PayPal Dispute) for payment reversal. Gauging the reason behind why dispute was made to improve their experiences.
• Trainer via Buddy-Sit: Developed newcomers into independent team members with guidance on technical solutions and procedure.
• As Acting Team Leader: Assisted Account Managers in technical support and advice, aiding in user experience, client management, and sales.

Petaling Jaya, Malaysia

• Consultant: This is where I explain licensing and pricing in a way where clients can better understand and are aware what our license and plans can offer.
• Team-player: Working with team members from 3 different shifts to produce high-quality service for client's image-related needs.
• A little bit of sales: To generate sales from clients (if corporate clients, to handover to Account Managers), documenting potential sales report on a weekly basis.
• Trainer via Buddy-Sit: Developed newcomers into independent team members with guidance on technical solutions and procedure.

Johor Bahru, Malaysia

• Tickets: selling tickets and documenting ticket sales, including promotion of the festival such as booklet distributions.
• Liaise with government officers for festival location, workshops for students and more. This includes attending meeting to improve the state of the festival and as a potential tourist attraction.
• Distribution of sponsor and invite letters.
• Performers' welfare: food, accommodation and transportation.
• Phone calls: Explaining to customers regarding what the festival is for, when and where the shows and workshops are being held and ticket reservations.
• Feedback request from customers: Making sure to earn feedback from customers via survey form to improve the festival in the future.

Bachelor Of Psychology, Psychology

Activities and Societies: Korean Buddy Program• Research skills harboured in university 1st year up to 3rd year (thesis on Education) with.

Sijil Pelajaran Malaysia (Spm), Pure Science

Activities and Societies: Cheerleading squad, Choir• Active in extra-curricular activities such as cheerleading and choir, where I built.