Tracy Trathen Email & Phone Number

Portland, Oregon, Us

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Beaverton, Oregon, Us

Responsible for managing the tualtinvalley.org website, including the design, layout, and functionality of the site as well as identifying and resolving issues relating to the website. Manages content and information on the website as well as maintaining business listings and event calendar listings, and managing the organization’s photography and video assets.

Boston, Ma, Us

Migration of existing and creation of new internal micro-sites into Adobe Experience Manager.• Collaborate with project stakeholders and business units on projects - plan, prioritize, and track current and future projects - coordinate copy with internal and external stakeholders• Act as a team point of contact for AEM technical issues and bugs• Collaborate cross-departmentally with a global team of content authors, copywriters, and QA to ensure the on-time completion of web projects for Intel• Resolve technical problems as they arise• Assist with creating and documenting processes to improve publishing workflows

Bangalore, Karnataka, In

• Manage and support the Inteal website and digital assets using AEM (Adobe Experience Manager) and other CMS software• Responsible for all page layouts and assets for two segments - Corporate and Events.• Collaborate with project stakeholders and business units on projects - plan, prioritize, and track current and future .com projects using Jira, Trello, and ServiceNow - coordinate copy with internal and external stakeholders• Act as a team point of contact for AEM technical issues and bugs• Work with external agencies to secure assets for Intel campaigns and pages• Collaborate cross-departmentally with a global team of content authors, copywriters, and QA to ensure the on-time completion of web projects for Intel• Ensure site health for audience and segments• Flawlessly execute complex releases and go-live dates• Present project updates to stakeholders in daily meetings• Resolve technical problems as they arise• Assist with creating and documenting processes to improve publishing workflows

- Project Manager: Website Maintenance and Enhancements- Project Manager: Web Console User Interface Maintenance and Enhancements- Designer / Developer: New Help Center (replaced the old Support Portal)- Discovered and cleaned up various discrepancies in billing system thus saving the company money.- Helped create procedure for billing processes to ensure customers are both given enough time to stick with us as customers, and to ensure that we do not have loss of revenueJob functions:- Delight customers and prospects with the best possible front-line experience possible.- Respond to and resolve customer requests and product inquiries via the support ticket system.- Work with the team to find solutions to complex requests while providing a high level of service for customers.- Research common cloud PaaS issues and use them to help troubleshoot and debut customer applications and databases as well as add them to our playbook of procedures and help topics.- Troubleshoot and debug customer application and database environments using linux command line operations and a variety of technologies and languages and runtimes (ruby, python, node.js, MySQL, MongoDB and the other web technologies listed above in the skill summaries section).- Manually set up new accounts, upgrade and downgrade accounts, and manage account subscriptions.- Update customer support documents on the appfog website (https://docs.appfog.com/) using markdown and a git repository that converts the markdown to html.

Portland, Oregon, Us

- Coding/Web Design: HTML, CSS, Javascript/jQuery | Custom website design- Graphic Design: Wireframes, site tool and interface redesign, custom banners and logo design, small web graphics, image and pdf conversion, show collateral design.- Technical support and training for travel agents and travel agencies: providing website solutions, supplier content, email marketing, and social media solutions.- Other: Blog post writing, presentation design, email setup (variety of devices), website support.

Bachelor Of Science Degree, Web Design & Interactive Media | Web Development

Tech Education, Web Design And Development | Visual Design