Tracy Tsoukalas Email & Phone Number

Sydney

Requirements gathering and documentation. Enhance existing Galileo scriptwriter plus work flows. Data entry and data analysis. Design and prepare specifications for Correx file finishing enhancements. Documentation of products and procedures. Routine adjustments to existing HTML and Javascript code. Design new work flows using Travelport PNRAssist database configuration system.

Performing business systems analysis and recommending data structures in SQL database tables for extraction from customised travel software. Documenting User Interface requirements for optimum data maintenance.Responsible for the full life cycle application development process. The analysis, design, code, test, support and maintenance of applications using Agile methodologies. Applying my software development skills using the Sabre Technologies Qik 3 scripting language to… Show more Performing business systems analysis and recommending data structures in SQL database tables for extraction from customised travel software. Documenting User Interface requirements for optimum data maintenance.Responsible for the full life cycle application development process. The analysis, design, code, test, support and maintenance of applications using Agile methodologies. Applying my software development skills using the Sabre Technologies Qik 3 scripting language to automate travel agency booking processes. Achieving the delivery of accurate client reporting and financials through the integration of SQL database to query business information for use in front office QIK systems.Daily administrative aspects of my role include understanding back office accounting requirements for front end systems to interface with, data entry, data maintenance, documentation of procedures, face to face and web meeting co-ordination, support executive leaders in achieving annual cost savings by proposing, developing and implementing process changes, meeting agenda preparation, electronic filing, adhoc system and process training of staff members.My friendly and approachable personality and 'can do' attitude has consistently drawn customers to seek my help and advice in all system and process related matters. The continued opportunity to assist with my customers queries and source an acceptable solution plays a large role in my job satisfaction. Show less

I have consistently delivered a high level of customer service and support as one of the founding members of the Carlson Wagonlit Travel Australia Help Desk team. Performing all manner of administrative and technical support tasks. Co-coordinating roadshows, maintenance of training material, training of new team members to comply with company policies and procedures, facilitate training sessions for front end users, perform hardware and software installations… Show more I have consistently delivered a high level of customer service and support as one of the founding members of the Carlson Wagonlit Travel Australia Help Desk team. Performing all manner of administrative and technical support tasks. Co-coordinating roadshows, maintenance of training material, training of new team members to comply with company policies and procedures, facilitate training sessions for front end users, perform hardware and software installations nationally.Provide 2nd and 3rd level service and support to internal customers in all operational aspects; front, mid and back office applications and Microsoft Office Suite.Extraction of incident report statistics from the database to produce reports and use the information to identify and improve efficiencies. Show less

Responsible for the co-ordination of travel arrangements for Government and Corporate clients. Specifically for the high volume AUSAID client.Administrative duties encompassing invoicing, itinerary preparation, product packaging and dispatch, arranging couriers, liaising with consulates, airlines, hotels, car and limousine hire companies. Always maintaining a consistently high level of customer service from the first point of contact to the delivery and on going support of the… Show more Responsible for the co-ordination of travel arrangements for Government and Corporate clients. Specifically for the high volume AUSAID client.Administrative duties encompassing invoicing, itinerary preparation, product packaging and dispatch, arranging couriers, liaising with consulates, airlines, hotels, car and limousine hire companies. Always maintaining a consistently high level of customer service from the first point of contact to the delivery and on going support of the product and/or service.Assist in client function events coordination, hosting and presenting. Show less

Delivering high quality customer service, office administration, travel consulting and accounting tasks across all client locations.Completing all outstanding client travel arrangements. Packaging and dispatch of tickets and documents. Administrative tasks include running outstanding BSP billings, banking, invoicing, filing, reception duties, back office data entry, reconciliation of ticket stock billings and sales reports, end of month assistance to the office manager.

Advanced Certificate In Travel And Tourism, Travel And Tourism

Office Administration & Information Processing