Tracy Wahome Email & Phone Number

London, England, United Kingdom

● Managing and overseeing the daily recruitment process from start to finish. Sourcing and screeningapplicants.● Developing expertise and knowledge in Hospitality Recruitment to ensure consistent delivery ofoutstanding sourcing services.● Collaborating with the Business Development and Operations team whenever needed to help the businessflow as required.● Interviewing applicants over the phone, via Skype/Zoom and in person.● Creating new methods to attract more applicants to our agency.● Proactively identifying and solving complex strategy problems that impact business direction.● Provided effective and efficient interview methods solutions to aid progression in line with quarterly targets.● Ensured consistent adherence to employment regulations and legislation to maintain compliance.● Implemented new team on boarding program, reducing training time from 4 weeks to 2.● Managed team of 5 employees, overseeing the hiring, training, and professional growth of employees.● Received consistently positive feedback for my Business Development services, continually working with energy and enthusiasm.

City Of London, England, United Kingdom

London, England, United Kingdom

● Assisted in store opening by setting up office space, computers and cash registers.● Managed and advised my team of staff to maximise store sales.● Oversaw daily opening and closing procedures and helped to optimise daily operations.● Worked closely with the Store Manager to find new ways to increase sales, created staff rotas and improvecustomers experience.● Setting an example to all staff to ensure minimal error.● Managed staff availability, skilfully coordinating shifts to utilise team member strengths and create cohesive service.● Maintained smooth day-to-day operations of the shop through diligent staff supervision, ensuring all standards and procedures were strictly followed.● Assisted management with hiring and induction processes of new staff members, guaranteeing adequate on boarding and training was provided.● Mentored newly hired customer assistants in up-selling techniques, including negotiating and sales skills to improve and boost sales and add to their own expertise.● Checked inventory system to locate items at other stores, improving sales rates by at least 20%.● Delegated tasks to employees based upon individual strengths and experience in certain areas of expertise.● Responded to customer inquiries and delivered appropriate information after carefully researching issues.● Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.

London, England, United Kingdom

● Welcomed guests and clients in an upbeat and friendly manner.● Booking and scheduling interviews and appointments.● Directed clients and guests to appropriate personnel to address concerns, resolve complaints or answer account-related questions.● Maintained reception area in a clean and tidy state to provide visitors with a positive impression of thecompany.● Managed clerical needs of company employees, including copying, faxing and file management.● Monitored and controlled office inventory to maintain adequate supply levels, timely product ordering and efficient management of company resources.● Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.● Oversaw all aspects of data management for CRM initiatives and proprietary database to include weekly and monthly updates and backup, report generation and troubleshooting or repair service requisition.● Maintained manual and electronic filing and information systems, ensuring accurate data was readily available.● Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.● Drafted internal documents and memoranda.