I work with clients to help them make difficult decisions; to change behaviors that are holding them back; to discover their values and priorities; and to identify exciting, motivating goals and achieve them. We achieve gains together through a combination of assessments, exercises and powerful conversations. Collectively, they help my clients become more self-aware about their available options, their underlying beliefs and blind spots, their habits, and their self-limiting beliefs. Armed with this knowledge combined with a thoughtful plan and an accountability partner, they are able to bring about significant change.I also work with teams to help them to become highly effective in a consistent, sustainable fashion.Clients have been employed by a wide range of companies from start-ups to Airbnb, Airtable, Amazon, Apple, Atlassian, BofA, Chevron, Coinbase, Facebook, Global Payments, Google, LinkedIn, Mercedes, Microsoft, Nuro, Stripe, Twitter, Twilio, Visa, the United Nations, Waymo and Yamaha.

Provide executive, team and leadership coaching to Churchill Leadership Group clients.

Instructor for six separate courses on leadership and career management. The following comments are from course evaluations:- "One of the best classes I've done in my adult life."- "Tracy, I loved every session. You created a safe and collaborative environment for participants to share and discuss ideas."- "This was one of the best classes I have ever taken. Stanford is lucky to have Tracy teach this class. Tracy's wealth of sage career advice and access to incredible guests make this class truly one-of-a-kind. What I learned in this class was immediately applicable to my day-to-day life and pushed me to think about my career in a smarter, wiser way."- "Thanks so much for the fantastic course. As I am based in NYC I wasn't able to attend the live sessions, however I watched every minute of every video and really enjoyed the course. I am sure it will be super useful for my career."- "Thanks so much for the great time for the last six weeks. They're very useful, practical, inspiring, and challenging."- "Thank you so much for teaching this class! So many interesting insights, frameworks, quotes!"

Manage high-volume financial operations for AdWords, AdSense, Google Pay, the Google Play store, Google Fiber and others. Support B2B and B2C, physical and digital goods, domestic and international sales, inbound payments and outbound payments, and act as both a merchant supporting sales of our own goods and as a payment service provider facilitating payments from a buyer and a seller. Built team from 6 staff and no contractors in California to 60 staff and 300 contractors in 5 locations worldwide; supported revenue growth from $3B/annually to $70B/annually; supported transaction growth from 10M txns annually to 1B+.Responsibilities include:1. New business set-up: Understanding business needs of new business units, drafting requirements, developing tools, establishing operating procedures, hiring and training customer support staff, establishing and tracking key business metrics.2. Payments partner selection and management: Identifying and vetting prospective business partners, running RFP exercises, selecting and contracting with preferred partners, integrating and testing those partners, and managing proper operation on an ongoing basis.3. Compliance: Researching card company and regulatory requirements around the globe, obtaining necessary licensing, establishing necessary reporting processes and compliance operations processes (e.g., AML/KYC, sanctions review processes), establishing necessary legal entities, managing entity governance, managing regulatory audits, etc.4. Ongoing high-volume payment operations - Handling customer service inquiries, managing exceptions (e.g., chargebacks), monitoring key metrics (e.g., decline and chargeback rates), managing payment costs.Also held title of Chief Compliance Officer for Google Payments Corporation from approximately 2007 to 2010. Subsequent CCOs reported directly to me through 2015.

Responsible for product management of a suite of payment services and software. Oversaw a team of product management professionals tasked with defining, researching, developing, launching, and managing payment and complementary services for merchants located in the United States, Europe and Japan. Service offerings include payment gateway services and software for bank cards, electronic checks, PayPal payments, a broad range of international payment types, and installment payments. Complementary services included recurring billing, multi-currency support, comprehensive fraud control tools, and global tax calculation. Services were sold direct and via channels. Separate products were designed for small businesses and enterprise organizations. Key accomplishments included:• Ten-fold expansion of the enterprise customer base to include over 3,000 high-profile clients including Kmart, WalMart, Home Depot, PayPal, Amazon.com and Nike.• Twenty-fold expansion in service usage to over 250 million transactions representing almost $20 billion in sales annually.• Acquisition and ongoing management of two electronic payments companies.• Creation of a reseller network of more than 400 companies.• Expansion into international payments, the small business market, and card acquiring

Held a variety of different roles at Visa U.S.A. and Visa Int'l over time including product management, risk management, and strategic investment. Among those responsibilities:- Responsible for Visa Gold features/functions/marketing- Developed product requirements, business case for chip card based on the EMV standard- Developed marketing and implementation materials for Visa Cash, Visa's chip-based stored value card- Lead strategic investments in a variety of companies including Yahoo, Epiphany and CyberSource.

Product manager for the first electronic gift cards introduced in the United States.