Tracy Wallace Email & Phone Number

Huntsville, Al, Us

• Directed all aspects of horticultural operations for 118-acre botanical garden including planning, budgeting, staffing, scheduling, monitoring, and reporting• Collaborated and developed strategic plans to ensure organizational goals were met • Created and managed $1.65M budget ensuring financial targets were achieved• Created department on-boarding process and training program for staff and volunteers• Recruited and developed talent through targeted outreach efforts and developed SMEs• Developed productivity tracker to project and support staffing plan• Created career progression plans for the department

• Managed a team of 20+ specialists and customer service associates to provide high-quality customer service• Recruited, trained, mentored, and evaluated team members in order to maximize efficiency & job satisfaction• Oversaw $20M revenue plan with +6% YOY target• Resolved customer complaints quickly and effectively while building customer rapport• Created adaptable work schedules for productive and effective store coverage

• Led horticultural team covering the Day Butterfly Center, Meadowlark Gardens, and garden hiking trails• Supervised team members through positive techniques such as coaching, praise and rewards• Created and implemented company-wide time and attendance policy through inter-departmental collaboration• Collaborated with other departments to enhance teamwork and services offered

• Recruited, supervised, scheduled & motivated a staff of up to 24 multi-skilled team members• Improved productivity & morale through effective training programs & rewarding performance• Established new hire checklist and onboarding process for 100+ member department• Responsible for $750K operating budget and managed service contracts with suppliers• Ensured compliance with safety standards & best horticultural practices

Master Of Science - Ms, Human Resources Management

Bachelor Of Science - Bs, Horticulture, Landscape And Turf Sciences