Nefi Munoz Email & Phone Number

Panamá, Panamá

Nueva York, Estados Unidos

General knowledge:-Clean Data in Excel ,SQL and PG Admin SQL.-I Use Jira app with Scrum method to divide task to group of developers.-Development on Reports in Power BI-Data Manipulation, presentation / Design-Check and Maintain up-to-date the information on Confluence-Keep the organization chart of the area updatedDay by Day Activities:Ticket Management:-Maintained and updated all assigned tickets within a ticketing system (e.g., Jira) within set timeframes.-Provided regular updates on assigned tickets.-Communicated with clients to resolve overdue responses and documented progress until ticket closure.Project Invoicing:-Managed client invoicing for both support and development hours.-Compiled regular project updates.-Generated reports for stakeholders, adhering to established templates.-Prepared monthly invoices by confirming total work hours and client communication.Client Support:Assisted with various client support tasks, including data updates, configuration changes, and client communication.-Maintained accurate monthly financial records.Billing Consolidation:-Managed monthly billing for multiple clients.-Performed regular uploads of billing log files, ensuring data accuracy.-Compiled and submitted consolidated log files for monthly invoicing.

Nueva York, Estados Unidos

-Increase first pass claim acceptance-Seamlessly integrate RCM processes through an end-to-end platform-Verify patient primary and secondary insurance status in minutes-Maintain accurate patient demographics and customize post-visit statements

La Chorrera, Panamá Oeste, Panamá

Engaged for making international purchases from USA. Organized tracking, purchases inventory, sales and sales record. In charge of marketing and customer service through social networks, promotions. Dispatch and delivery of products, especially vitamins. Using Graphic designs, producing videos with CANVAS and other tools. Cash flow using Excel.

Panamá, Panamá

In Charge of all types of customers' request such as: Ticket change, issues, money refunds, flight cancellation. Personal attention and treatment, according to specific customer´s needs.Achievement:Reached my daily sales goals and was rewarded with 5 star service for 4 streak months.

Panama, Panama

Responsible for international purchases to China and USA, tracking, purchases inventory, sales, record, marketing and promotion follow up, social media, customer service, shipping products and logistics.Achivements:-Delivered 100% products purchased with a low 2% return rate.-Reached my sales target above 75% times

Panama, Panama

Resposible of tracking shipments, coordinating deliveries via phone and emails with customer for as part of the satisfaction process.Achivements:-Implemend a follow up to tracking tool to improve on time shipments to customers with 100% of effectiveness.

Panama, Panama

Responsible for answering incoming calls and problem solving, related to problems such as loss of service due to delinquency, extension of service, temporary disconnection, among others.

Toronto, Ontario, Canadá

I used to support in construction work within communities, community service centers for homeless, preaching the gospel of Jesus Christ and the importance of families, via elevator pitch, training and so on. All the work was planned to reach goals that turned into better people and better lives.I also taught English as a second language to youth and adults with a goal of 15 people a day, this was carried out just by reaching out people with less resources.

Panama, San Miguelito

Certified worker able to perfom all the position from cleaning, cooking, customer service, cashier.Achivement:-I was awarded as employee f the month on my third month of work.

Bachelor'S Degree Logistic With Business, I Have 2 Subjects To Finish My Career.

Diploma Of Education, Data Analytics

1. Foundations: Data, Data, Everywhere 2. Ask Questions to Make Data-Driven Decisions 3. Prepare Data for Exploration 4. Process Data.