• High volume prospecting/calling into multiple organizations via cold calling, networking, and e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. • • Penetrate, profile, qualify, and schedule well-qualified appointments with key decision-makers within targeted companies.• Exceeded daily and weekly call goals, delivering a high quantity of well-qualified sales opportunities. Averaged 185 calls and 200 e-mails per week.• Consistently met and exceeded opportunity quotas in delivering optimal sales pipeline. Contributed $423K to a $1.6 million pipeline in 4Q 2022.• Learned and demonstrated a fundamental understanding of Citrix's technology – and clearly articulated capabilities and advantages to prospective customers to successfully manage and overcome prospect objections.• Collaborated with sales and sales engineering teams in the development of strategic sales approaches• Researched customers, identified decision-makers, educated prospects, and qualified to buy interest and sense of urgency.• Extensive use of CRM ( Salesforce.com ) to maintain accurate customer and prospect activity, contact, and account information.

• Lead team of 200+ hourly employees and six department heads in executing day-to-day sales operations with an $8M turnover a year wireless provider retail business. • Collaborate with senior leaders to craft and administer comprehensive company policies, coordinate divisional activities, and establish long range-goals to meet overall business objectives and profitability growth. • Maintain management oversight of key projects, performance reports, and business strategic planning, including sales, financial performance, and new product development.• Surpassed company key performance indicators on a consistent basis, including maintaining a steady business growth of six to seven percent year-over-year.• Implemented quick resolutions to complex problems that affected store service, efficiency, and productivity.• Spearheaded a company-wide, new point-of-sale (POS) system integration.• Recognized for employing superior negotiation skills to finalize multi-million-dollar deals.• Fostered an open-door culture, instilled a customer-centric service culture, and provided guidance on various consultative sales techniques to store teams.• Streamlined operations and facilitated progress towards division goals and objectives by analyzing operations, forecasting data, and generating robust operational strategies.

• Delivered excellence throughout store operations for the region, with a key focus on sales management strategies and objectives.• Boosted retail exposure from 25 to 50 storefronts throughout tenure in the role.• Project-managed the diligent planning and execution of new store openings and closings of existing locations.• Utilized analytical ability to evaluate markets of new and existing store locations, and provided data-driven recommendations for adding, moving, or closing store sites.• Performed store audits to drive compliance with established company policies and standard operating procedures, encompassing safekeeping of funds and property, personnel practices, security, recordkeeping, and store maintenance.

• Oversaw strategy and operations for the district of wireless provider retail locations. • Traveled to various stores 75% of the time for scheduled and unscheduled visits, ensuring adherence to company policies, commitment to sales goals, and delivery of exceptional customer experiences.• Drove performance and accountability of store teams through transparent communications, ongoing coaching and development, and consistent application of performance management.• Championed the recruiting, hiring, and onboarding of internal and external top talent for store management roles.• Conducted regular store visits and audits, and devised operational strategies to enhance sales performance, employee engagement, and customer satisfaction.• Partnered with store managers to optimize inventory levels, ensuring availability meets customer demand and exceeds operational standards.

• Orchestrated all aspects of authorized Metro PCS wireless provider retail operation, including management oversight of inventory, business development, human resources, financials, and customer relations.• Delivered exceptional customer experiences, leading to an increase in sales year-over-year by 74%.• Secured a 45% return on investment during the sale of the business.