Gestión de proyectos y desarrollo de IA.Datos en la nube.

Supervise and provide direction to the IT TechniciansTrack and monitor issues to ensure resolution in a timely mannerManage helpdesk processes and procedures using industry standard best practicesManage and maintain PC and other end user IT equipment replacement plansProvide computer support via telephone, email and face-to-face contactTroubleshoot computer equipment when problems are reportedMaintain an inventory of all end user IT equipment, software, and software licensesReport hardware and software issues to vendors and coordinate supportAssist after hours to provide support as neededAdminister annual performance / 90 day performance reviewsMonitor, review, and approve employee time corrections within 24 hours of correctionWork with HR and IT Manager to correct or reward personnel behavior as neededOther duties as assigned

Server's support.Power outletRemote hand supportSecurity controlsHardware supportSoftware supportVMware supportTerminal Services support and trouble shootingSupport internal and External users.Handle and responsible for internal processes and servicesActive Directory supportFile Service.

VMware virtualization servers and Hyper - VZimbra Email ServerAvaya administrationWindows server 2003 and 2008 (Advanced)Administration active directory domain.In charge of coordinate new technologies.

I was in charge of technical support and RS administrator, backups and maintenance to servers such as Exchange Server 2007, Active Directory, Mail Server Exchange 2007 and Microsoft Office365 to universities, Linux Server (CentOS) and Windows 2008 R2, DHCP, TCP/IP Servers cameras monitoring, server OS network deployments. Net Teaming + agragation link.Network Manager with over 48 managed switches in LAN, Cisco, Dell, 3com. Vlan switching and Routing, CAT5E Structured cabling. General network maintenance.

Provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. 2- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. 3- Configuration of client's equipment to connect to the Internet via LAN. 4- Configure software to connect to Internet application servers. 5- Provide training to clients in the use of system and applications as related to Internet. 6- Obtain general understanding of OS and application operations related to company offered services. 7- Identify and correct or advise, on operational issues in client computer systems. 8- Creation of new accounts using company Active directory. 9- Routing and network security. 10- OS Deployment to all computers. 11- Creation of new accounts using Microsoft Live@edu.