During my time at Bureau Veritas, I served as a Service Desk Analyst, acting as the first point of contact for internal and external users requiring technical support. I effectively utilized a ticketing system to track and resolve issues within defined Service Level Agreements (SLAs), ensuring timely and efficient resolution of IT-related problems. My role required a keen ability to troubleshoot and prioritize tasks to maintain seamless operations across various departments.I gained extensive experience managing user access through Active Directory, where I created user accounts, reset passwords, and assigned security groups and file access permissions. I also handled a variety of technical issues, working closely with other teams when needed for more complex problems. Throughout my tenure, I maintained a high level of organization, ensuring all incidents were accurately documented and updated in the system.A key aspect of my role was communication; I responded to incoming calls and requests from users, addressing their concerns in a professional and efficient manner. I collaborated with cross-functional teams to provide comprehensive solutions and enhance user experience. Additionally, I contributed to improving internal documentation, which streamlined processes and supported team efficiency.At Bureau Veritas, I had the opportunity to develop my technical skills and gain hands-on experience with both internal and external systems. This role provided valuable exposure to troubleshooting, user account management, and inter-team collaboration, all of which have contributed significantly to my growth in the IT support field.

a bar tender/waiter in etihad stadium

I worked with my college under a work experience scheme which involved me taking apart computer systems and putting them back together to clean and organise, also provide learning materials for students and ensure hardware devices are returned and undamaged.