Trae D. Email & Phone Number

Overland Park, Ks, Us

Contact center and operations consulting for small and medium-sized business. Solutions delivery expert supporting telephony and crm implementation across financial services, insurance, and construction industries, among others. Facilitated rebranding efforts, sales process development, CRM deployment as well as telephony and IVR development and implementation.

Hartford, Connecticut, Us

Mandeville, La, Us

Nashville, Tennessee, Us

Implement systems integrations, workflow efficiencies, and process enhancements in a call center environment. Daily utilization of multi-system reporting from CRM and auto-dialer data to optimize sales and operational processes. Full-time administration of outbound contact center solutionProject manager for sales and operations initiatives both internally and externally. Develop complex reporting automation and provide insights on customer data for the organization.Certified blended dialer administrator with Five9 contact center solutions.

Hired as an expansion of the sales and marketing team to new markets. Worked closely with local businesses to build relationships within the community and create growth at the local level. Facilitated new business sales and services as well as the maintenance of existing clientele.• Increased new accounts at a rate of 40% per week.• 2015 award winner for excellence in operations • Selected to join team for the enhancement of hiring effectiveness to reduce turnover.

Hired to build new business through product visibility and brand promotion in a face-to-face environment, and to service existing accounts for the Georgia and Tennessee territory. Build relationships with local clients to create an avenue for the sale of goods at the wholesale level. Accountable for sales, brand alignment, scheduling, and merchandise management.• Grew existing accounts in the territory by over 500% in five months.• Revitalized existing accounts to motivate consumer sales.• Planned and executed special events with clients to increase brand awareness.

Bethesda, Maryland, Us

Promoted to serve as a liaison between the resort’s sales staff and convention clientele. Facilitated the ingress and egress of corporate clients to the resort from the initiation of the sales process until the completion of the contracted convention.• Planned and facilitated the arrival and departure of all VIP guests to the resort.• Coordinated with sales and planning staff to ensure the execution of the convention contract.• Executed and oversaw the fulfillment of riders and special requests for VIP guests to the resort.