Trae Winterton Email & Phone Number

Utah, United States

San Jose, California, United States

Based on the Creative Cloud Desktop team, my area of ownership is the Notifications experience. My two primary focus areas have been an overall redesign of the UX within the Notifications panel, and now integrating that component into other Flaship applications within the Adobe Ecosystem. I've had to partner with the following teams to get finalized requirements:Multiple Internal Engineering Service Teams AccessibilityPrivacy (Legal)Trust and Safety (Legal)Photoshop Development TeamsExpress Development TeamsMarketing Web Page Teamsand moreAll this to be in a delivery state where the features planned are being actively deployed on different surfaces to millions of users. This role has required my best efforts at internal stakeholder alignment and deploying the same feature across different ecosystems simultaneiously.

American Fork, Utah, United States

BrainStorm is launching a new version of the platform. As we've had to build this new platform we're introducing some new features and new business models. Primarily a new marketplace and licensing structure. I've been over Marketplace, Licensing, and Communications within the new platform, and have also owned Threat Defense (a simulated phishing tool) on the legacy platform. I've been running 4 developer teams.

Salt Lake City Metropolitan Area

Product Manager over New PlatformHelm had acquired 3 different software companies and were merging the various applications into one single platform. The goal was to consolidate the markets and become the go-to solution for Civil and Professional Organizing as it pertains to Politics and Governance.My job was to map which features from which platform we'd be taking and which we'd be dropping. I worked with the VP's and GM's to make sure the product roadmap met business needs and would support long term business goals.I had two developer teams where I owned the backlog and execution.

Lehi, Utah

Product Manager of Workfront's Library. A native Digital Asset Manager for the Workfront Platform. Within weeks of joining the Product Management team, the CTO called myself and the Engineering manager for our team into his office. He decided he was unsure if it was the correct product for Workfront to be investing in going forward, and would like us to do a formal evaluation of what it would take to make it worth the continued investment. Both the Engineering Manager and I came to the same conclusion, that it made more sense to partner than build and compete, given the uphill technical battle. For most of my time we were working to achieve what we felt was the minimum viable product that our customers could utilize until our new solution was ready.While learning the art of sunsetting a product wasn't the reason I initially joined the PM team, it provided a lot of challenge which is what I look for in a role. My favorite part was hands down working with the whole Scrum team. Ideally I would look for cross-functional teams in the future.Day to day:- Work with the Scrum team consisting of an Engineering Manager, UX Designer, Front-end Engineers, Back-end Engineers, QA Engineers, and a Technical Writer.- Write Product Requirements clearly enough for the Engineering team to provide accurate estimates, and execute with punctuality.- Support the Product with internal teams such as Professional Services, Customer Success, and Customer Support. - Attend Sales calls with prospective clients to present the value of our features, discuss the future roadmap, and answer any challenging questions.- Review critical Product Key Performance Indicators.Week to Week:- Conduct Research calls with strategic customers to inform, test, and validate the work of the team.- Work with Business Leaders to ensure the work of the team will meet the goals of the company.- Collaborate with other departments on building out plans for future looking work.- Coach others on research.

Lehi, Utah

- Oversaw key aspects of strategy development, by planning and organizing customer research in the pre-build phase of product development for 20+ cross functional teams, specifically coordinating with Product Managers.- Collaborated with all functions of the business to maximize effectiveness of research methodologies by aligning research timelines and providing transparency.- Organized onsite research at multi-day User Conference, over 120 live research sessions were conducted in two days by 16 teams.

Greater Salt Lake City Area

The Lead UX Researcher of two in an international organization with 17 UX Designers and 22 Product Managers.I've been tasking with and have started to build research into the natural product development cycle, drive a focused research culture, and guide the research efforts as a whole. This has it's challenges but anyone who knows me knows I love a good challenge. Here are some things I've done so far:-Creation of a Beta Team that is filled from our online customer community. This community is run by our Customer Advocacy department and has required heavy collaboration with them and our Product Management leadership to launch. -Worked with the Security team to determine how we can connect our rich data to users without any privacy breaches.-Created new channels of communication with Product and our Professional Services and Customer Success Management teams.-Built research library using the tool Notion. Includes tips, tricks, walkthroughs and best practices.-Evaluated and updated the UX Research software solutions for a team this size. -Quantitative research for our product redesign.-Coaching and training PM/UX on how to conduct Formative and Evaluative research.-Built recruiting infrastructure for research participants, including email templates and a self prioritizing list of ad hoc customers.-Built internal research planning tool.-Conducted many research sessions using various methods on various portions of the platform-and more... any questions just ask me.

Draper, Utah

UX Researcher putting the customer at the center of Product Development, I focused largely on optimizing the Jobs To Be Done within desired User Journeys. Providing research from users to primarily the Product team, I reported to the VP of Product and was charged with providing high quality customer insight and user empathy. I most enjoyed mixing qualitative and quantitative insight to gain a full picture.Qualitative UX research toolkit employing multiple methods to give a full picture including: -Session Replay, User Journeys, Jobs To Be Done and Interface Friction Analysis via Fullstory -Jobs To Be Done, User personas, Non-directed Discovery, and Formal Inquiry via interviews -Remote Moderated Usability Testing via Zoom + Invision or Zoom + Adobe XDAdvanced Qualitative Analysis-Surveys with 200+ responses created in typeform, then analyzed to give quantitative weight-Partnership with BI meant easier access to data and demonstrating data analysis skills. Resulted in them teaching me SQL to run my own queries.Volunteered with many departments as a help to build trust and buy in which lead to collaboration:3 hours weekly with Business Intelligence, 1 hour weekly with Customer Support, and regular meetings with individual Product Managers, Project Managers, and Front-end DevelopersDigested insights into actionable technical/design requirements for Designers and Product ManagersDeveloped long term product strategy based on recurring patterns from unrelated research projects Added research checkpoint in agile/scrum process as team transitioned away from waterfall, later iterated into a project enabling research autonomy via a workbook and guide I wroteEnterprise project allowed me to do usability testing directly with our client’s own customersInitiatives to drive internal customer empathy including customer spotlights and custom meetingsWant to know more or see examples of my work? Check out my portfolio.

Greater Salt Lake City Area

Head of Customer Support, Sales, Business Analysis, and Training for Salt City Optics an e-commerce startup focusing on speciality prescription glasses including:Inbound and outbound sales via phone calls, chats, MMS, emails, and in store retail interactionsVendor relationsTrained all new hiresSubject matter consultingBuilt profit margin analysis reportInbound and outbound supportComplex custom prescription ordersCustomer retentionBuilt historic sales report and analysisBuilt internal optical measurement calculator

Draper Utah

Workforce Management Analyst - Coordinator for a Customer Support call center during a growth phase from approx. 15 headcount to 60+ headcount. This required me to hit goals, plan for scaling, and iterating as the unknowable variables arose. Staffing was my product, understanding it’s role in customer experience is what drove my passion for it.Use intraday toolkit to increase or decrease staffing to reach daily service and cost KPI’s for phone calls, chats, MMS, and emailsRe-engineered Customer Support workload processes and team organizations to meet ever competitive goalsTrained 4 support agents to be track record successful WFM Coordinators as WFM churn occurredAs the company grew the demands for my time did as well. In order to avoid dropping any balls I automated a handful of complex reports using VBA, macros, and mail merge from Microsoft OfficeI had an insatiable curiosity A/B testing CISCO workload distribution settings until I found the maximum optimization for distribution patterns to meet KPI’s that would scale with further growthLiaisoned schedules for the entire service department including new hire schedule negotiation, schedule change negotiation, gaps in staffing, forecasted staffing needs, holiday staffing to meet SLA’s without hurting morale, and same day time off request managementWorked with Marketing and Development to ensure any special projects were managed to completion in the time allotted without harming other performance metrics often same day Success record for weekly SLA’sTrained all new WFM analystsAdvanced data analysis in ExcelCreated many new recurring KPI reportsCoached team members to improved performanceManaged staffing for entire sales/supportSolved complex growth challengesAutomated reporting responsibilities using VBA, macros, and mail mergeMastered CISCO workload distribution

Draper Utah

Draper Utah

Murray Utah