Work as a customer service representative interfacing directly with customers. Responsibilities included:Value and research items brought in for loan collateral.Diagnose, Repair, and clear data for computers that were geting ready for sale. Test gold and diamonds and appraise jewelry for value. Work with local police and policies to gather and return stolen items. Understand and implement policies required by CA DOJ and ATF for firearms dealers. Teach customers interested in firearms CA regulations, general saftey, and purchasing process. Create Procedures to value and mitigate risk on electronics used as loan colleratoral.

Forecasts goals and objectives for the department and strives to meet them.Hires, trains, motivates, counsels and monitors the performance of all parts department staff.Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.Establishes individual parts inventory levels and balances them for maximum turnover.Ensures that parts inventory turns (established #) times per year.Monitors and adjusts inventory to minimize obsolescence.Supervises stock order procedures.Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least (established %) percent of all orders.Analyzes sales, expenses and inventory monthly to maintain profit goals.Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.Directs shipping and receiving efforts to ensure timely processing.Monitors daily reports such as DOE, DOC and sales productivity.Develops and utilizes a lost sales tracking report.Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.Develops sales promotions.Takes advantage of all manufacturers' inventory co-op advertising.Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.Other duties as assigned.

Work as a customer service representative interfacing directly with customers. Responsibilities included:Value and research items brought in for loan collateral.Diagnose, Repair, and clear data for computers that were geting ready for sale. Test gold and diamonds and appraise jewelry for value. Work with local police and policies to gather and return stolen items. Understand and implement policies required by CA DOJ and ATF for firearms dealers. Teach customers interested in firearms CA regulations, general saftey, and purchasing process. Create Procedures to value and mitigate risk on electronics used as loan colleratoral.

Greet and welcome guest to the establishment and offer professional valet servicesAccommodate guests by opening doors and assisting with luggage or other heavy itemsDirect traffic in the parking area as needed and assist guests in entering and leaving the parking lotAnswer guests' questions regarding local attractions, hotel amenities and other available servicesCollect and accurately label keys belonging to guests to ensure their proper returnPark guests' vehicles in predetermined areas within the parking lot, following all traffic lawsOperate vehicles safely and responsibilityOrganize and file paperwork regarding guests' vehicles and daily transactions