I am a versatile professional having 20+ years of profound experience in IT Management, Hardware and service Support, end-user requirements, technical support, IT Infrastructure Management, Troubleshooting, information system needs, and Delivery Management.★ Exhibited expert credibility in creating and reorganizing procedures to execute plans for reaching goals with excellence.★ A charismatic, highly motivated leader with a clear voice and captivating demeanor.➤ WHERE I CAN ADD VALUE• Proven ability to provide exceptional skills in troubleshooting, program management, interpersonal coordination, and administrative supervision within IT infrastructure.• By strategically managing service support and implementing process improvements, improved team performance and maximized customer satisfaction were achieved.• By addressing issues (in person, over the phone, remotely, or via email) and promptly assisting end users, I delivered outstanding customer service.• Excellent at fixing any technical problems and coming up with solutions for network security, offering protection against viruses, spyware, and adware, and fixing issues with DELL hardware.• Skillful in troubleshooting Linux, smartphones, global print, Apple, Dell, and Windows operating systems.➤ ESSENTIALS• Technocrat and seasonal IT specialists in the analysis of end-user requirements, networking systems, service support systems, hardware support, maintenance, IT infrastructure development, and technical support.• A persuasive communicator possessing the strongest analytical, team management, leadership, time management, and organizational skills.• Firm in selecting and hiring candidates, integrating new hires into the team, inspiring and forming alliances, and upholding operational excellence deliverables under the guidelines.• Acquired numerous new types of equipment and skillfully completed concurrent projects by fostering friendly relationships with all technical teams and vendors while consistently upholding excellent coordination.✎ About Me:I am directed, self-motivated, and love to work with people, always seeking opportunities forgrowth and development.Do reach me at: trainerloky@outlook.in
