Lokesh C Email & Phone Number

Mysore, Karnataka, India

• Professional with nearly 20+ years of experience in managing and overseeing IT Infrastructure Support and IT Service Delivery with ITIL, Agile, Apple, and Microsoft certifications, and carrying out other routine support tasks to guarantee efficacy.• Have a comprehensive set of skills for overseeing infrastructure support and IT operations for internal and external clients and business processes spanning geographical boundaries.• Excellence in delivering large-scale, complex programs with a focus on technology transformation; communicating with executive groups to assess technological obstacles.• Strong experience in IT app monitoring and production support. Ability and personality to remain calm during a crisis• Extensive knowledge of Workstation, Windows, Horizon View, VDI, ESXi, and Virtualization for VMware• Ability to hold customer and “C” level discussions and provide white glove support. Able to provide network maintenance support and respond to outages within predetermined Service Level Agreements (SLA) in a creative manner• A deep understanding of the ITIL process, together with the capacity to recognize and organize the client's needs and enhancements, monitor and ensure customer delivery during the transition period, personalize the solution, and deliver it on schedule.• Working together, we were able to migrate and manage Jira, ServiceNow, HelpNow, Portfolio Management, Asset Management, QBR, Reporting, and high-severity incident resolution through ServiceNow with minimal impact and delay, ensuring seamless operations of an infrastructure environment.• Ensured proper communication between L1, L2 & L3 teams and observed the resolution to escalations within the given Service Level agreements (SLA) Result-driven expert with strong people management abilities and the capacity to handle change with ease

Bengaluru Area, India

Led a team of 15 members and planning, coordinated & supervising technology changes; providing technical support to resolve IT issues and overseeing the Global Printer Management.Diagnosed and resolved over 150 IT-related issues monthly, ensuring 98% of problems were fixed within 24 hours, significantly improving overall team productivity and reducing downtime by 40%.Monitored resources to ensure the most efficient and effective use of staff across 24/7 operationsSupervised Operational Team dealing with technical and non-technical queries and incidentsDrive projects including process improvement, budgeting, planning, vendor selection, and executionDefined timelines and timeframes for major IT projects including system updates, upgrades, migrations, and outagesEscalated issues, when required the senior management involvement under business escalation proceduresIdentified manpower requirements, recruiting new members, and designing induction & training processes/ programs Established KPIs and mentoring & monitoring the performance of team members to ensure efficiency in the processSetting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAsInstalled and oversaw an ESXI virtualization environment on a Windows and Linux platform.Had frequent review meetings with vendors, in-house departments, and other teams on a scheduled basis.Effective personnel management, such as creating workshops and training programs for teams and improving skills.Adept at troubleshooting, tuning, and performance monitoring for all end-user systems.Give instructions to the IT staff and outline how the IT budget will be allocated.Provided end-user support as needed and promptly and accurately resolved the issue areas (in-person, over the phone, remotely, or via email). found ways to improve network security and offered virus, spyware, and adware protection

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Client: VMware Software India Pvt Ltd., Provided ongoing operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities. Managed performance monitoring, troubleshooting, and tuning for all end-user systems. Built new systems (laptop and desktop) and managed SCCM activities. Offered support for PDAs which include configuration support and synchronisation support. Worked as Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users. Resolved the problem areas (in person, by telephone, by remote or via e-mail) in a timely and accurate fashion and provided end-user assistance where required. Identified solutions for network security, and provided spyware, adware, and virus protection.

Bangalore

 Directed the team of desktop and server engineer's escalations. Resolving the issues within predefined SLA for AMC and FMS support. Software expertise used daily including MS Office 2003/2007/2010 and Lotus Notes. improved complete support for all clients on all major operating systems (XP, Windows 7, Windows Mobile, Blackberry, iPhone, Android tablets, and video conferencing equipment). Coalesced for peripherals and consumables delivery all over Karnataka for AMC FMS and rental locations. Asset Inventory, Labelling System Backup, Data Migration, Backup Restore, and Recovery Solutions were imparted. DHCP, ADS DNS, Virtualization, Security, Email Configuration, and Networking were implemented on servers, desktop computers, laptops, and mobile devices. Compatible with email clients such as Microsoft Outlook, Outlook Express, Thunderbird, and Incredimail, supporting POP3, IMAP, and Exchange settings.

Bangalore

 Led on-site and remote technical support. Continued upkeep of VIP users' systems and networks, including partners and directors. established a rotating schedule for emergency on-call assistance regular backup operations Storage and handling of backup media to prevent data loss and monitor procedures for all server backups. The primary organizer for the implementation of design documentation and the arrangement of all hardware and software resources. Congenial with the IT Manager and maintained good technical documentation. Great rapport for distribution of client/server software and service packs. Recommended new equipment and services to purchase and worked with various vendors for procurement

Bangalore

 Planned and managed IT operations of the organization and rendered administrative direction and support for daily operational activities of the IT Department installed servers and workstations at the customer's location according to their requirements. In charge of a Helpdesk/Service Desk team Support Desktop Support Server Support Network Support Telecom Support and Printer Support worked in tandem with the marketing and sales team to secure FMS and AMC support. oversaw the installation and management of data center hardware. carried out OS upgrades and installations, applying relevant Service Packs and Patches; reloaded OS on servers and networks as required. Maintained software licenses and monitored the deployment of hardware and software. Managed the maintenance of broadband connections and lease lines; executed backup management restoration and recovery

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Duties Involved  Setting up cross-platform remote desktop. Assembling servers (entry-level) Installing and configuring printers. Cleaning up the virus-infected machines. Installation and updating applications. Repairing the corrupted disk partition and recovering data. Configuring mail client. Managing Servers, Workgroups, Printers and Network Devices in Client Places by giving Onsite Support and Telephonic Support

Bengaluru, Karnataka, India

Duties Involved Interacted with 245 Hub Stations, 90 Self Offices more than 4200 Professional Agency, and 3535 destinations all over India.

Bengaluru, Karnataka, India

Duties Involved Coordinated with Employees to build Helicopter Glass Handling the Tool Room Providing RAW materials to build the Helicopter body and mounting the parts.

Bachelor’S Degree, Bachelor Program Of Computer Applications, A

Activities and Societies: Networking, VB, C++, Hardware, SoftwareComputer Applications

'O' Level, Diploma In Computer Applications, A

Fox Pro and Turbo C++

Puc, Accountancy, Business Studies, Economics, Business Mathematics

M.E.C.A.