AeroLeads people directory · profile
Juana Esindu, Certified Scrum Master Email & Phone Number
English Language Teacher
at
Air Reading
1 work email found
@lsja.org
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
English Language Teacher
Location
Melbourne, Florida, United States
Company size
Who is Juana Esindu, Certified Scrum Master? Overview
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Quick answer
Juana Esindu, Certified Scrum Master is listed as English Language Teacher at Air Reading, a company with 108 employees, based in Melbourne, Florida, United States. AeroLeads shows a work email signal at lsja.org and a matched LinkedIn profile for Juana Esindu, Certified Scrum Master.
Juana Esindu, Certified Scrum Master previously worked as Account Manager Technical/Production at Jaycon and Director of Customer Success Training and Development at Prochamps - Official Profile. Juana Esindu, Certified Scrum Master holds Master’S Degree, Human Services Couseling from Liberty University.
Company email context
Email format at Air Reading
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*@lsja.org
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Profile bio
About Juana Esindu, Certified Scrum Master
Certified Scrum Master and AI Learning & Development ProfessionalWith over two decades of expertise in customer service, training, and organizational development, I am a seasoned strategic leader and dedicated mentor committed to driving impactful learning initiatives and enhancing workforce performance. I bring a unique blend of skills, including Agile methodologies and AI-driven learning strategies, to create dynamic, growth-oriented environments.Currently, I serve as an Account Manager at Jaycon Systems, where I assist and monitor project continuity in the manufacturing process across interdepartmental operations. I act as a critical liaison between clients and internal teams, ensuring satisfaction, timely project delivery, and adherence to project scope. My role involves collaborating closely with the Operations Director on project scheduling and troubleshooting manufacturing issues, while also supporting project coordination, documentation, and process optimization. I work with cross-functional teams to find solutions to challenges, contribute to product development, and streamline operations for enhanced efficiency.Previously, I held the position of Director of Customer Success and Operational Development at a SaaS firm, where I specialized in supporting local governments and financial institutions in managing and revitalizing vacant and foreclosed properties. My leadership in this role was instrumental in streamlining operations and improving client outcomes.As a Learning and Development Manager, my mission is to foster a culture of continuous improvement and development, not only within corporate settings but also in broader contexts. I am passionate about empowering teams to achieve their full potential through strategic learning programs and Agile practices.
Listed skills include Change Management, Organizational Development, Leadership, Project Management, and 7 others.
Current workplace
Juana Esindu, Certified Scrum Master's current company
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Air Reading
11 roles · 37 years
Juana Esindu, Certified Scrum Master work experience
A career timeline built from the work history available for this profile.
Account Manager Technical/Production
Current
Nov 2023 - Present
Director Of Customer Success Training And Development
- Strategy Development: Orchestrated onboarding for 300+ local governments on our SAAS platform, collaborating with the executive team to enhance agent performance by 25% and reduce customer response times by 15%..
- Customer Success Programs: Designed scalable remote learning and e-learning curriculums for Prochamp, focusing on delivering exceptional cost, quality, and service to Government partners. Ensured consistent alignment.
- Team Leadership: Led and mentored a diverse team, achieving a 30% increase in team productivity and a significant 20% rise in employee retention rates.
- Cross-Functional Collaboration: Seamlessly collaborated across departments, streamlining incident resolution and resolving customer support issues efficiently. Emphasized cross-functional collaboration for driving.
- Metrics and Reporting: Utilized Acquire.io and Power BI to enhance customer success metrics, resulting in a remarkable 10% increase in customer satisfaction, 20% reduction in response times, and improved overall.
- Onboarding Process Improvement: Revamped onboarding processes, achieving a substantial 30% reduction in onboarding time and a notable 25% increase in new agent productivity.
Apr 2016 - Jun 2023
Employee Relations Specialist Employee Engagement
- Conflict Resolution and Mediation:
- Proficient in mediating and resolving employee conflicts, promoting a harmonious work environment.
- Skilled in conducting confidential investigations and negotiations to maintain workplace fairness and adherence.Communication and Advocacy:
- Strong written and verbal communication skills for transparent policy dissemination and addressing concerns.
- Dedicated to safeguarding employees' rights, fostering empathy, and addressing emotional needs.Problem-Solving and Counseling:
- Proven ability to identify workplace issues, develop practical solutions, and guide employees facing challenges.Documentation and Compliance:
Feb 2015 - Apr 2016
Senior Community Liaison
I have experience supporting customer service agents who assist financial institutions in registering with government agencies. I am knowledgeable about ordinances surrounding foreclosed properties and can help commercial organizations ensure compliance. I am skilled at networking with local organizations, leaders, and consumers to establish new and.
Apr 2014 - Feb 2015
Associate Researcher
2012 - 2013
~1 yr
Account Relationship Manager
2010 - 2012
~2 yrs
Wellness Director
Biogeogenetics
2003 - 2010
~7 yrs
Undergraduate Student Researcher
Chistopher Newport University
1999 - 2002
~3 yrs
Information Technology Specialist
1999 - 2001
~2 yrs
Liaison Officer
1989 - 1998
~9 yrs
3 education records
Juana Esindu, Certified Scrum Master education
Master’S Degree, Human Services Couseling
Bachelor Degree Experimental Psychology
Doctor Of Psychology, Industrial And Organizational Psychology
FAQ
Frequently asked questions about Juana Esindu, Certified Scrum Master
Quick answers generated from the profile data available on this page.
What company does Juana Esindu, Certified Scrum Master work for?
Juana Esindu, Certified Scrum Master works for Air Reading.
What is Juana Esindu, Certified Scrum Master's role at Air Reading?
Juana Esindu, Certified Scrum Master is listed as English Language Teacher at Air Reading.
What is Juana Esindu, Certified Scrum Master's email address?
AeroLeads has found 1 work email signal at @lsja.org for Juana Esindu, Certified Scrum Master at Air Reading.
Where is Juana Esindu, Certified Scrum Master based?
Juana Esindu, Certified Scrum Master is based in Melbourne, Florida, United States while working with Air Reading.
What companies has Juana Esindu, Certified Scrum Master worked for?
Juana Esindu, Certified Scrum Master has worked for Air Reading, Jaycon, Prochamps - Official Profile, Rti International, and Lifetouch.
How can I contact Juana Esindu, Certified Scrum Master?
You can use AeroLeads to view verified contact signals for Juana Esindu, Certified Scrum Master at Air Reading, including work email, phone, and LinkedIn data when available.
What schools did Juana Esindu, Certified Scrum Master attend?
Juana Esindu, Certified Scrum Master holds Master’S Degree, Human Services Couseling from Liberty University.
What skills is Juana Esindu, Certified Scrum Master known for?
Juana Esindu, Certified Scrum Master is listed with skills including Change Management, Organizational Development, Leadership, Project Management, Program Management, Strategic Planning, Business Development, and Leadership Development.
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