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Paul Tuck is listed as Learning & Development Manager based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Paul Tuck.
Paul Tuck previously worked as L&D Project Manager - Guidewire Transformation at Rsa and L&D Operations Manager at Rsa.
CIPD qualified Learning and Development specialist, with vast experience and a proven track record of successful results. Worked in a number of senior managerial roles in large operations. Also significant Project Management experience, working as a consultant or carrying out specific design and delivery assignments to achieve short or long term solutions in fast paced environments. Over 30 years of experience in FS, working in large contact centres across the UK and Europe, with a focus on organisational development and transition through medium to large scale projects. Specialises in all areas of L&D, as well as Financial Services regulations, Risk & Compliance and Organisational Development. Extensive knowledge of Competency Frameworks, at both leader and front line levels, training infrastructure and management as well as full build or redesign of on-boarding and business as usual training packages.Creative, dynamic and motivational, especially when deadlines are tight and pressure is mounting.
Listed skills include Insurance, General Insurance, Change Management, Business Process Improvement, and 32 others.
A career timeline built from the work history available for this profile.
Managing a team of Training specialists to enable a seamless business transition on to Guidewire ClaimCenter, in one of the UK's largest general insurers. A 3 year, £150m programme. Also leading the development of digital support content using the WalkMe digital adoption platform, focussing on providing handlers with virtual assistance in a hybrid working.
Halifax, United Kingdom
Recruiting and managing a team of training specialists to oversee a move to end-to-end file management and a Best in Class claims offering. Responsible for a full review of the operations recruitment process.Key responsibilities include:- Recruiting, managing and developing a team of specialist trainers- Designing the required training infrastructure to.
Horsham
Training Manager for a major I.T. change* across the entire insurance claims arena. Recruiting and managing a team of specialist trainers and SME’s to deliver the requirements of the programme to leaders, handlers and associated impacted teams on all areas of the transition.Includes new digital offerings, cultural change, TOM impacts and many other aspects.
Brussels, Brussels Region, Belgium
Designed the training requirements for moving a call centre from Brussels to Madrid. Included onboarding a team of temporary training resource in Brussels, building a 6 weeks induction package and leading the team through the onboarding of over 40 international staff in Madrid. Full evaluation of metrics and KPIs provided.
Leeds, United Kingdom
- Reviewed and enhanced all existing training materials with increased focus on regulatory knowledge to prepare the business for a successful review by the FCA - designing new modules on topics such as Risk & Compliance, DPA/GDPR and general regulatory aware-ness as well as customer excellence- Provided side-by-side coaching to the Training Manager and.
Manchester, United Kingdom
- Responsibility for the learning and development of over 350 front line agents, team leaders and support staff in an ever-changing environment- Carried out full training needs analysis for a regulatory change programme including liaising with 5 project leads, all with differing needs and designed a series of in-depth training mod-ules based around the.
Halifax, United Kingdom
Orchestrated full training lifecycles across various corporate sites and business functions, on and off shore, covering a range of topics including regulatory compliance, technical skills development and customer service improvements. Management of 30+ regional trainers in 5 contact centres, ranging from Sales & Service to Claims handling. Designed and.
Halifax, United Kingdom
All areas of third party claims handling, including Credit Hire, large value personal injury (£15k to £100,000), NI and Scottish Claims Specialist, Fraud Specialist. Latterly a manager of a team of claims handlers.
Halifax, United Kingdom
New Motor Claims progressing in to Third Party Motor Claims.
Quick answers generated from the profile data available on this page.
Paul Tuck is listed as Learning & Development Manager.
Paul Tuck is based in United Kingdom, United Kingdom, United Kingdom.
Paul Tuck has worked for Rsa, Learning Tribes, Newday, Barclays Uk, and Provident Insurance.
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Paul Tuck is listed with skills including Insurance, General Insurance, Change Management, Business Process Improvement, Claim, Stakeholder Management, Training, and Training And Development.
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