• Lead clients, their staff and residents to success through support, content, education, resources, tools, and technology.• Create, execute, and manage a wide variety of customer-facing content, resources, & tools ranging from micro-videos and in-platform walkthroughs to customer knowledge bases and guides.• Articulate the value proposition to users of Sentrics360 Suite offering• Deliver customized user training that is accessible and understandable to a wide variety of audiences… Show more • Lead clients, their staff and residents to success through support, content, education, resources, tools, and technology.• Create, execute, and manage a wide variety of customer-facing content, resources, & tools ranging from micro-videos and in-platform walkthroughs to customer knowledge bases and guides.• Articulate the value proposition to users of Sentrics360 Suite offering• Deliver customized user training that is accessible and understandable to a wide variety of audiences to drive product adoption and engagement• Develop ways to track and measure effectiveness of trainings (attendance, training feedback and user experience testing), including post-training usage metrics• Maintain training portal (TalentLMS) and client content library• Work cross-functionally to assess and understand customer needs and company priorities to establish a support and education roadmap, calendar, KPIs/metrics, and assessment criteria.• Build, lead and manage customer engagement product offerings by working with Subject Matter Experts within Sentrics360 Suite• Reimagine the learner experience by delivering eye-catching, retention worthy content and certification program to create the next generation of Sentrics360 Ambassadors• Design, implement & measure the results of all Sentrics 360 learning programs Show less